Caisson Side Table

At Moss Design, we aim to make your delivery experience smooth, speedy, and hassle-free. Below is our detailed shipping policy:

Shipping Coverage

We offer free shipping for the contiguous United States .

Order Processing Time

All orders ship within 5 business days unless specified on the product page.

Shipping Methods

Depending on the size or volume of your order , your shipment will be sent via UPS Ground or Freight with our logistics partners:

UPS Ground (Free):

Orders shipped via UPS Ground will include a tracking number provided via email upon dispatch.

•Deliveries may arrive at the customer's doorstep or elsewhere on the premises without prior notification.

It is the customer's responsibility to track the shipment using the provided tracking number at www.ups.com .

Delivery Time: 2–5 business days , depending on location.

Freight (Free):

Freight shipments are scheduled deliveries . Our logistics partner will contact you to arrange delivery.

You may request an alternative delivery date within one week of the first available date at no charge. Delays beyond one week will incur a storage fee.

Freight shipments include delivery to the first dry area (e.g., inside a garage or building entrance). An adult signature is required.

Delivery Time: 1 -3 weeks , depending on location.

Our delivery services cover 95% of the contiguous United States. For remote areas outside our standard range, we may reach out with a notification for a Remote Area Surcharge.

Additional Paid Delivery Services on Freight Shipments:

Room of Choice Service: Your boxes will be placed in the room of your choice.

White Glove Service: Includes delivery to the room of your choice, unboxing, assembly of items, and debris removal (e.g., packaging materials).

White Glove Service Notes:

•White glove service is available for selected products and must be purchased separately for each eligible product on the product page.

•We do not move your existing furniture.

Anchoring furniture to the wall is the buyer's responsibility.

Room of Choice and White Glove Delivery services include delivery up to two flights of stairs. If your building does not have an elevator and the delivery requires carrying items beyond two flights, please contact us before placing your order. Additional fees may apply and must be paid prior to shipment.

Order On-Hold Service

We are pleased to offer a 60-day free storage service upon request. This allows you to delay the shipment of your order for up to 60 days at no additional cost.

•After the initial 60 days, a $90 per item per month storage fee will apply.

•To request this service, you must contact us before placing your order to confirm availability.

If you contact us after placing your order, your order may be processed and shipped immediately, as we cannot guarantee the ability to hold the shipment retroactively. Please ensure to coordinate with us in advance to take advantage of this service.

Responsibilities and Liabilities

Freight & Carrier Delay Notice:

Delays may occur due to occasional disruptions in carrier operations, including but not limited to severe weather conditions, natural disasters, holiday periods, peak shipping times, and pick-up delays.

•Freight deliveries to remote areas may take longer than usual.

Delivered Shipments:

•Shipments marked as delivered by the carrier to the address provided by the buyer become the buyer's responsibility.

Unclaimed, Rejected, or Canceled Shipments:

Shipments in transit that are unclaimed, rejected, or canceled by the buyer or failed deliveries returned to us by the carrier due to failed delivery attempts are subject to a deduction from the refund amount. For fees, please see the Return & Refund Policy .

Failed Deliveries:

Shipments may be rescheduled at an additional fee, or the shipments may be returned to us and will be subject to our Return and Refund Policy if the carrier cannot deliver the shipment due t o:

•Absence of an adult to receive the package.

•No access to the building.

•Incorrect address information.

Special Delivery Requirements Due to Delivery Address Conditions

If your delivery requires special handling, equipment, vehicles, or access, please contact us before placing your order for a quote. If not disclosed in advance, any additional charges identified during transit will be billed by the carrier and must be paid by the customer before delivery.

Signature Requirements:

•UPS deliveries do not require a signature unless requested.

To request signature-required delivery (Fees may apply):

•Contact us before placing your order.

•Note: Signature-required option may not be available for apartment buildings.

Local Deliveries

Local orders from the Denver area may be delivered by our local delivery team , subject to availability.

If you require assistance with your shipment or have special delivery needs, please contact us , and our team will be happy to help.

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Domestic Orders: Returns are accepted within 30 days of delivery for eligible items.

Return Process: Contact us through

info@mossdesign.us to obtain return procedures and a Return Merchandise Authorization (RMA) .

Original Packaging:

The original box and packaging materials are part of the product and must be kept in the condition received during the return window.

•If you select white-glove delivery (if available), ask the assembly team to leave the box and packaging materials if you plan to return your order.

Shipping Requirements:

All returns must be in their brand-new and unused condition in the original box with the original packaging materials .

Return Shipment Costs: The buyer is responsible for return shipping costs and arrangements.

Restocking Fees:

Refund amount equals the product price minus a 20% restocking fee.

If a shipment is returned to us by the carrier due to delivery refusal by the buyer, a 35% restocking fee will apply. This fee covers the original and return shipping costs, as well as warehouse restocking, repacking, and other handling expenses.

Additional delivery service fees (if applied) are non-refundable .

•Refunds are issued after the item passes a detailed inspection at our warehouse.

Return Condition: Items must be returned in brand-new, unused condition. Products that show any signs of use are not eligible for a refund. Once a product has been assembled and used, it is no longer eligible for return or replacement under any circumstances.

Exceptions: No replacements or returns are available for items that fall under the conditions listed in the Exceptions section.

No Exchanges: We do not offer exchanges. Customers wishing to receive a different item or variation must place a new order separately.

Buyer Responsibility:

The buyer is responsible for any loss or damage to the item before it is received at our warehouse.

•Items damaged during return shipping are not eligible for a refund.

Inspection Timeline: Returns will be inspected within 10 business days after being received.

International Orders: All sales are final .

DAMAGED & DEFECTIVE ITEMS

Inspection upon delivery: Inspect all parts of your order carefully before assembly.

Do not open the hardware bag or assemble the product if any damage or defect is noticed.

Reporting Damage: Notify us within 7 days of delivery by emailing info@mossdesign.us with:

•Detailed description of the damage or defect.

•Supporting photos of the item, original box, and packaging materials.

Assembled Items: Assembled items are the buyer's responsibility and are not eligible for return or replacement.

White Glove Delivery: Inspect items carefully before signing the proof of delivery.

Return Packaging: Damaged or defective items must be securely shipped back in the original box and packaging materials .

Replacement Policy: Damaged or defective items will be replaced at no cost to the buyer. Refunds are not offered for these cases.

If replacement parts are unavailable for over a month , store credit will be issued .

EXCEPTIONS

At Moss Design, we take pride in crafting high-quality furniture; however, some specific natural wood characteristics are exceptions to our return and replacement policies.

These are outlined below:

Natural Characteristics of Wood:

Minor Imperfections and Cracks: Small hairline cracks, minor imperfections, and finish variations are natural and expected with hardwood furniture.

Temperature and Humidity Effects: Shrinkage, expansion, cracks, and deformation on wood products may occur over time due to environmental changes.

Unique Wood Patterns: Each piece or part of wood furniture has distinctive grain patterns, textures, and knots, which are part of its natural beauty and uniqueness.

Batch Variations: Differences in wood tone, grain direction, and finish may occur between production batches.

Aging and Environmental Exposure:

Color Changes: Hardwood furniture may change color naturally over time due to light exposure and aging.

Sunlight Effects: Prolonged exposure to sunlight or daylight may cause discoloration or fading. O bjects placed on furniture should be moved and rotated regularly.

Heat: We use highly durable hardwood finishes, but hot objects should not be placed directly on the surface. To prevent damage, avoid placing hardwood furniture near heat sources such as fireplaces, radiators, or heating vents.

Minor Variations in Dimensions:

Dimensional Tolerances: Fractional differences in dimensions are expected due to the natural characteristics of wood and manufacturing processes.

•Solid wood naturally expands and contracts with changes in humidity. Extendable tables made from solid wood may require small adjustments after transportation or seasonal shifts. Typically, one adjustment within the first year is sufficient; in rare cases of extreme humidity variations, another may be needed within five years.

Less Visible Areas:

Interior and Underside Imperfections: Variations or imperfections in areas like drawers, storage compartments, and the back or bottom surfaces are not considered defects.

Furniture Functionality:

Creaking Sounds: Natural wood furniture may produce creaking sounds over time, which is considered a normal occurrence .

Photography and Screen Displays:

Color Representation: While we strive to capture accurate images, variations in screen displays, lighting conditions, and photography settings can result in perceived differences in color tones.

Batch Photography: Photos may feature furniture from different manufacturing batches and can show variations in color tones.

Product-Specific Exceptions:

Chairs: Due to their permanent assembly, chairs are not eligible for return.

Sale Items: Items purchased on sale are final sale and not eligible for return.

Parts Sold Separately: Individual parts are not eligible for return or refund.

Size and Fit:

All items are ineligible for return or replacement due to size or fit-related reasons. It is the buyer’s responsibility to ensure the furniture's dimensions suit their space (e.g., doors, stairways, or rooms) before purchasing. We recommend carefully reviewing the product specifications or contact us for more details prior to purchase.

Natural Wood Color & Texture Disclaimer

ORDER CANCELATION

We run a fast and streamlined fulfillment system. Once your order is placed, our team begins picking and packing immediately, and the package is moved to our 24/7 shipping dock for loading.

To cancel an order, we must confirm with our dispatch team that the package hasn’t been loaded yet. If cancellation is approved, restocking fees will apply as follows.

Cancelation Fees:

10% cancelation fee for restocking costs.

2.9% bank transaction fee (5.9% for Affirm payments).

On-hold orders are subject to an additional $3/item/day storage fee .

Pre-Orders:

•Cancelations within 24 hours are subject to the above fees.

After 24 hours, pre-orders cannot be canceled as they are shipped directly from our factory to the distribution center.

We cannot cancel an order once it has left our facility.

Please note: Tracking status may show as “Processing” or “Label Created” until the carrier scans the package at the hub. This does not reflect the actual progress of your shipment.

Unclaimed, Rejected, or Canceled Shipments and Failed Deliveries:

Shipments in transit that are unclaimed, rejected, or canceled by the buyer, or failed deliveries returned to us by the carrier due to failed delivery attempts, are subject to a 40% deduction from the refund amount.

On-Hold Orders:

We offer a 60-day free storage service upon request. After 60 days, a $3/item/day storage fee will be applied.

•After the initial 60 days, a $90 per item per month storage fee will apply.

•To request this service, you must contact us before placing your order to confirm availability.

If you contact us after placing your order, your order may be processed and shipped immediately, as we cannot guarantee the ability to hold the shipment retroactively. Please ensure to coordinate with us in advance to take advantage of this service.

Gift Cards

•All gift card purchases are final and cannot be returned, refunded, or redeemed for cash.

•Gift cards received as part of a promotional offer have no cash value and are non-refundable.

•If a qualifying purchase that included a promotional gift card is returned, the value of the gift card will be deducted from the refund amount. If the gift card has already been used, the deducted amount may exceed the remaining balance on the gift card.

Final Sale

The following purchases are considered final sale and are not eligible for cancellation, return, exchange, or refund:

•Orders purchased with discounts, promotional pricing, or special offers.

•Special quoted, commercial, or bulk orders.

•International orders.

•Local pickup orders once collected by the customer or their designated carrier.

•Orders shipped using the customer’s own carrier.

•Promotional gift cards and store credits.

Chairs: Due to their permanent assembly, chairs are not eligible for return.

Sale Items: Items purchased on sale are final sale and not eligible for return.

Parts Sold Separately: Individual parts are not eligible for return or refund.

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