Caged Headgear

Last updated: July 2, 2026

Overview

At Zen Combat International, we're committed to getting your gear to you quickly and reliably. Below you'll find everything you need to know about how we ship.

Processing Time

Standard orders are processed within 1–3 business days of payment confirmation.

Orders placed on weekends or holidays will begin processing the next business day.

During peak seasons or promotional periods, processing times may be extended by 1–2 additional business days.

Primary Carriers

We ship the majority of our orders through our two primary carriers:

USPS (United States Postal Service) — Used for standard domestic shipping, including First-Class, Priority Mail, and Priority Mail Express options.

UPS (United Parcel Service) — Used for ground, expedited, and heavier shipments where reliability and tracking are critical.

Carrier selection is determined by package weight, destination, and delivery speed at the time of fulfillment. We reserve the right to select the most appropriate carrier for each shipment.

Domestic Shipping Rates & Estimated Delivery Times

Service

Estimated Delivery

Notes

USPS First-Class

3–5 business days

Small/lightweight items

USPS Priority Mail

2–3 business days

Most standard orders

UPS Ground

3–7 business days

Heavier or bulk orders

UPS 2nd Day Air

2 business days

Expedited option

UPS Next Day Air

1 business day

Rush orders

Delivery estimates begin after processing is complete and do not include weekends or holidays.

Print-on-Demand & Third-Party Fulfillment

Some products in our catalog — including custom-printed apparel and branded merchandise — are fulfilled through Printful and other direct-to-garment (DTG) print-on-demand partners.

For these items, please note:

Fulfillment is handled directly by our print partner, not from our primary warehouse.

Processing time may be longer — typically 2–7 business days before shipment, depending on the item and print queue.

Shipping carriers may vary — Printful and similar partners use their own carrier network, which may include USPS, UPS, FedEx, DHL, or regional carriers depending on your location and the item ordered.

Separate shipments — If your order contains both in-stock warehouse items and print-on-demand items, they may ship separately and arrive at different times.

Tracking — You will receive a separate tracking number for each shipment.

We work with reputable fulfillment partners to ensure quality and timely delivery, but please allow additional time for print-on-demand orders.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with a tracking number. You can track your order directly on the carrier's website:

USPS: usps.com

UPS: ups.com

For Printful-fulfilled orders, tracking will be provided via the same shipping confirmation email.

Wholesale & Bulk Orders

Wholesale and B2B orders may have different shipping timelines and carrier arrangements. Please contact your account representative for shipping details specific to your account.

Lost, Damaged, or Delayed Shipments

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We will work with the carrier to file a claim and resolve the issue as quickly as possible.

International Shipping

At this time, we primarily serve customers within the United States. For international shipping inquiries, please contact us directly at info@zencombatshop.com.

Contact Us

Questions about your shipment? Reach out to us at: Zen Combat International Email: info@zencombatshop.com Phone: 1-562-231-7295 Website: zencombatshop.com

Contact - Zen Combat International - Checkout

Last updated: July 2, 2026

Overview

At Zen Combat International, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

Unused and in the same condition as received

In the original packaging with all tags attached

Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items are not eligible for return due to hygiene and safety reasons:

Mouthguards, groin protectors, and other protective gear that has been worn

Customized or personalized items

Items marked as "Final Sale"

Downloadable or digital products

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that original shipping charges are non-refundable. If you received free shipping on your order, the standard shipping cost will be deducted from your refund.

Exchanges

We replace items that are defective or damaged. If you need an exchange for the same item, contact us at info@zencombatshop.com or call 1-562-231-7295 and ship your item to our return address.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking.

Wholesale Orders

For wholesale/B2B orders, please contact your account representative directly to initiate a return or exchange. Wholesale return terms may differ from standard retail policy.

How to Initiate a Return

•Email us at [your contact email] with your order number and reason for return.

•We'll respond within 2 business days with return instructions.

•Ship the item(s) to the address provided.

•Once received and inspected, your refund or exchange will be processed.

Contact Us

For questions about your return, contact us at: Zen Combat International Email: info@zencombatshop.com Phone: 1-562-231-7295 Website: zencombatshop.com

Contact - Zen Combat International - Checkout