Caddis - D28

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During high volume shipping times and logistical issues, our delivery providers may have longer than expected service times that are outside of our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping option

Estimated delivery time

Price

Free Shipping (Domestic)

2 to 5 business days

$0

UPS Expedited Shipping

Options available from 1 to 3 business days

Calculated at checkout

In-store Pickup

You can take advantage of free local pickup at our store located at 1421 34th Avenue Suite 100, Seattle WA 98122 . After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are the same as our store hours. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to most countries.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nido is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at rita@nidoseattle.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount. Customers are responsible for paying for return shipping. Please see our full return policy for more information.

In the event that your order arrives damaged in any way, please email us as soon as possible at rita@nidoseattle.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at rita@nidoseattle .com .

Contact - Nido Seattle - Checkout

We are so honored to be one of your shopping destinations. At Nido we value sustainability and would rather you buy less and buy better and enjoy what you buy from us!

Shopping can be a challenge, especially on-line. We are happy to provide you with extra information to help you choose well. We're available in person, via email, phone, text or FaceTime to work with you. Please reach out!

With a few occasional exceptions (such as trunk show items or special orders) you have 7 days after receiving your item to reach out to us letting us know you'd like to initiate a return. Once you contact us, you may bring it back in person or ship it to us. Upon the item's return to the store, we will fully refund the purchase to the card it was purchased with. We give you your money back, we do not issue store credits. Our goal is to make a match, not to hold your money.

Please make sure all returned items are unworn & unused with the tag attached (if bought on-line) to ensure the item's integrity for future sale.

Our return policy includes sale items of all kinds. If it doesn't work, let us know. Please return it. We want everything you get from us to be your favorites for a long time!

To start an online return, you can contact us at rita@nidoseattle.com or you may call us at 206-402-5678. If you're an in-store client, please feel free to walk the return back. If shipping a return please send to the following address:

Nido 1421 34th Ave. Suite 100 Seattle, WA 98122

Ship with the carrier of your choice, you are responsible for paying for return shipping (unless due to an order error by Nido). You can always contact us for any return question at rita@nidoseattle.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, including custom products (such as special orders or personalized items) and personal care goods (such as beauty products) as well as Trunk Show or Pop-Up items. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

European Union 14-day Cool-Off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds Once we receive your return, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at rita@nidoseattle.com.

Contact - Nido Seattle - Checkout