Cable Organizer

Welcome to Spacey! We are committed to delivering your orders as efficiently and reliably as possible. This Shipping Policy explains how orders are processed, shipped, and tracked.

1. Shipping

1.1 Shipping Fees and Delivery Estimates

Shipping Fees: Shipping costs are calculated and displayed at checkout before you complete your purchase.

Delivery Estimates: Delivery times vary based on destination and shipping method. Estimated delivery information may be shown at checkout or in your order confirmation.

1.2 Shipping Locations

Orders may be shipped from different fulfillment locations depending on inventory availability and operational considerations. Our goal is always to deliver your order as quickly as possible.

1.3 Shipping Carriers

We work with reliable shipping partners to ensure safe delivery. The carrier handling your order will be indicated in your shipping confirmation whenever available.

1.4 Customs and Import Taxes

For shipments outside the European Union, customers may be responsible for customs duties, import taxes, or related fees. Spacey is not responsible for delays caused by customs clearance.

1.5 Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us promptly so we can review the situation and work toward a fair resolution.

2. Order Processing and Tracking

2.1 Order Processing

Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays) after your order is placed. You will receive a shipping confirmation email once your order has been dispatched.

2.2 Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, when available.

Please allow up to 48 hours for tracking information to become active.

If your order has not arrived within 7 business days after receiving your shipping confirmation and tracking information, please contact us at support@spacey.us and we will be happy to assist you.

2.3 Pre-Order Items

Products available for pre-order will ship according to the timeline stated on the product page. Pre-ordering secures your item in advance, and orders will be fulfilled once shipping begins.

Changes to This Shipping Policy

Spacey reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at support@spacey.us

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Thank you for shopping at Spacey. We take pride in the quality of our backpacks and travel products, and customer satisfaction is our top priority. Below is our return policy:

1. Return Policy

1.1 Outlined Return Policy

You have 45 days from the date of purchase to request a return.

For customers in the European Union, this does not affect your statutory right to withdraw within 14 days from the day you receive your order.

The product must be in the same condition as when you received it and must not be damaged in any way.

The product must be in its original packaging, including all accessories and documentation.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

1.2 Exchanges

The fastest way to receive the item you want is to return your current item and place a new order once the return is approved.

For assistance, please contact our Customer Support team at spacey@support.us .

1.3 Return Costs

Return shipping costs, as well as any related VAT and customs fees, are the customer’s responsibility.

We recommend using a trackable shipping service or purchasing shipping insurance.

If an item is defective, damaged, or incorrect, Spacey will cover the return shipping costs and offer a replacement or refund.

2. How to Return Your Order

2.1 Pack Your Order

Please ensure all items are securely packed in the original packaging, with all tags included.Used products are not eligible for return.

2.2 Return Steps

Email us at spacey@support.us with the reason for your return.Subject line: Return: [Your Order Number]

Our support team will provide you with the return instructions and return address.

Once your package is shipped, please email us the tracking number.

2.3 Refunds

Once we receive your return, we will inspect the item.

If approved, we will issue a refund to your original payment method.

Refunds are typically processed within 10 business days, depending on your bank or payment provider.

For customers in the European Union, refunds will be issued within 14 days of receiving notice of withdrawal, in accordance with EU consumer law. We may withhold the refund until the returned goods are received or proof of return shipment is provided.

If more than 15 business days have passed since approval, please contact us.

Contact Us

If you have any questions regarding our return or refund policy, please contact us at spacey@support.us

Thank you for choosing Spacey for your travel needs.

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