Cable Management Kit

1 - WHAT ADDRESS DO YOU SHIP TO?

We ship to residential or commercial addresses in the 48 contiguous United States and Canada. For some products, we also offer international shipping. Additional international shipping costs might apply.

In the North American region, FedEx/UPS is unable to deliver to any military APO, FPO, and DPO addresses. And we're unable to deliver the product to PO boxes due to its package size.

If you have special shipping requirements, please contact our support team in advance via support@hexcal.com.

2 - HOW WILL MY ORDER BE DELIVERED?

In-stock orders typically ship the next business day, unless otherwise noted on the product page.

In some circumstances, some products might be out of stock due to the high demands. For pre-orders/backorders, please refer to the estimated shipping time on the product page.

We deliver our product directly to your address via FedEx or UPS. For countries or regions other than the US and Canada, other local courier might be selected for the best logistic experience.

You will receive an email with a tracking number when your order ships, so you can easily track your order online. Please make sure you are home on the day of delivery as a signature might be required.

3 - HOW MUCH IS THE ESTIMATED SHIPPING COST?

The estimated shipping cost for Hexcal Studio within United States is around $30-50 depending on your location(Alaska and Hawaii are not included).

However, we offer free shipping from time to time. Please subscribe to our mail list to get the most updated offers.

Additional shipping cost might be charged for international orders.

4 - WHY IS MY SHIPMENT ORDER DELAYED?

Due to all kinds of unknown issues, we can not promise the exact arrival date of your order. We appreciate your understanding.

Please contact the carrier for the most updated delivery schedule.

If you need additional support, please contact support@hexcal.com.

5 - HOW DO I TRACK MY ORDER?

Once your order has been successfully placed, you will receive a confirmation email with your order details. We will immediately work on the shipment.

When your order ships, you will receive another email with shipping information including a FedEx/UPS tracking number.

6 - CAN I CHANGE OR CANCEL MY ORDER?

Unfortunately, we're unable to cancel your order once it ships.

If you need additional support, please contact support@hexcal.com.

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We want you to enjoy Hexcal products as much as we do. We sincerely believe that you will be excited once you receive it. If it doesn't work out for you, don't worry. Our support team offers exceptional customer service.

If you have questions about operating or using our products, you can send an email to support@hexcal.com to ask any questions or submit a complaint.

If you want to return a product, we offer free return within 30 days to the 48 contiguous United States for products purchased on hexcal.com. (Exlusions: 1. Hawaii and Alaska are not included due to high shipping fees and other shipping regulations. 2. For purchases made with any other distributor, please contact the relevant distributor.)

Firstly, you will need to request a return to support@hexcal.com to get an official notice with an authorized number. A return CANNOT be processed or accepted without this process.

You are required to provide photographic evidence showing the product is still in like-new condition and has been properly packaged into its original packaging. So, please keep the original shipping packaging (original boxes and all the other packaging materials) that came with the product in case you need to return it.

Please note that:

•You are responsible for all shipping fees and costs. Any shipping costs paid by you during return process will not be refunded.

•Prior to returning, all products must be disassembled so they can fit into their original packaging. Customers are fully responsible for assembling and disassembling the product.

•There may be a damage fee (up to 50% of the order value) if a product or its original packaging is damaged or missing when we inspect it upon return.

•After obtaining the returned label(s), please ship back the package(s) immediately. Hexcal reserves the right to deny a refund if your returned package shipment is placed after 30 days.

•The refund will be processed after we receive the product and verify its condition. It might take up to 14 business days for the refund amount to be returned to your account. The refund will be processed via the same means of payment used for the initial transaction and credited to your account within a few days, depending on your bank's standard of operation.

If a product purchased from Hexcal is damaged or defective when you receive it, you are eligible for a return without the above pre-conditions. Please provide photographic evidence of the damage once you receive the product and submit a request of refund to support@hexcal.com.

Under the evaluation of our agents, we will give the best solution for your order. If returning back to our warehouse is the best solution, we will provide you an official notice with an authorized number. In some cases, defective products are not required to be sent back, so please help us recycle them and their packages when we ask you to do so.

Please follow our return instructions. You are responsible for ensuring that the goods are returned to the correct location in good condition, including its original packaging. We are not responsible for any items sent to the wrong address.

All refund amounts and return decisions by Hexcal are final.

Contact - Hexcal - Checkout