C*STAR TEE DARK GREY

As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible. If after the working days indicated below for each each country you have not received your order, please contact us indicating your order number and we will review your order history to find a solution as soon as possible. You will receive an email with the tracking of your order so that you can be aware of the status of your shipment at any time.

Cold Culture will not be responsible for delivery errors caused when the delivery address entered by the User in the order form does not correspond to reality or when some information has been omitted.

•During collection launches, Black Friday Week and Christmas due to high demand concentrated in a few days, it is possible that shipments may suffer some delays.

CUSTOMS

NO COUNTRY IS SUBJECT TO CUSTOMS FEES. ALL DUTIES ARE FULLY COVERED BY COLD CULTURE

Iberian Peninsula

Destination

Standard Shipping

Delivery Time

Free Shipping From

Spain

3,95 €

48/72h

> 85 €

↳ Pick Up Point

2,95 €

48/72h

> 85 €

Balearic Islands

6,00 €

48/72h

> 90 €

↳ Pick Up Point

4,95 €

48/72h

> 90 €

Canary Islands

8,00 €

48/72h

> 100 €

↳ Pick Up Point

6,95 €

48/72h

> 100 €

Ceuta & Melilla

21,50 €

48/72h

> 100 €

Andorra

9,95 €

48/72h

> 95 €

Portugal

3,95 €

48/72h

> 85 €

Europe

Destination

Standard Shipping

Delivery Time

Free Shipping From

France / Italy / Germany / Austria / Belgium / Netherlands / Luxembourg / Greece / Finland / Ireland / Estonia / Lithuania / Slovenia / Cyprus / Malta / Croatia

4,95 €

2–5 days

> 95 €

Poland

42,95 zł

2–5 days

> 300 zł

Bulgaria

3,95 €

2–5 days

> 95 €

Czech Republic

124,00 Kč

2–5 days

> 3.200 Kč

Hungary

2.000,00 Ft

2–5 days

> 49.500 Ft

Romania

20,11 lei

2–5 days

> 445 lei

United Kingdom

£5.95

2–5 days

> £100

Sweden

60 kr SEK

2–5 days

> 1.450 kr SEK

Denmark

75 kr DKK

2–5 days

> 890 kr DKK

Greenland

300 kr DKK

2–5 days

> 900 kr DKK

Norway

70 kr NOK

2–5 days

> 1.650 kr NOK

Switzerland

9,95 CHF

2–5 days

> 95 CHF

Rest of Europe *

9,95 €

3–5 days

> 150 €

NORTH AMERICA

Destination

Standard Shipping

Delivery Time

Free Shipping From

United States

$8.95

5–10 days

> $150

Hawaii

$10.00

5–10 days

> $180

Canada

CA$9.95

5–10 days

> CA$220

Central / South America **

$9.95

5–10 days

> $95

Mexico

MX$221,00

5–10 days

> MX$2.700

Asia-Pacific

Destination

Standard Shipping

Delivery Time

Free Shipping From

Australia

A$10

5–10 days

> A$250

New Zealand

NZ$10

5–10 days

> NZ$250

Japan

¥950

5–10 days

> ¥22.500

South Korea

₩8.750

5–10 days

> ₩210.000

Singapore

S$15.00

5–10 days

> S$215

China

¥75

5–10 days

> ¥1.150

Hong Kong

HK$11,00

5–10 days

> HK$1.150

Macao

MOP$95,00

5–10 days

> MOP$1.150

Israel

40 ILS

3–5 days

> 600 ILS

Rest of Asia ***

9,95 €

5–10 days

> 150 €

Africa & Rest of the World

Destination

Standard Shipping

Delivery Time

Free Shipping From

South Africa

R 200,00

5–10 days

> R 2.700

Africa & Rest of the World ****

9,95 €

5–10 days

> 95 €

* Albania, Belarus, Bosnia and Herzegovina, Gibraltar, Guadeloupe, Guernsey, Isle of Man, Iceland, Aland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Moldova, Montenegro, Reunion, Serbia, Svalbard and Jan Mayen, Turkey.

** Antigua y Barbuda, Argentina, Bahamas, Barbados, Bolivia, Brasil, Islas Caimán, Chile, Colombia, Costa Rica, Dominica, República Dominicana, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Martinica, Nicaragua, Perú, San Bartolomé, San Cristóbal y Nieves, Santa Lucía, San Vicente y las Granadinas, Trinidad y Tobago, Islas Turcas y Caicos, Uruguay, Venezuela, Islas Vírgenes Británicas, Haití, Estados Unidos (Puerto Rico), Anguila, Belice, Curazao, Guayana Francesa, Granada, Montserrat, Panamá, Paraguay, San Martín, Sint Maarten, Surinam.

*** Cambodia, Laos, Philippines, Taiwan, Thailand, Timor-Leste, Vietnam, Indonesia, Malaysia, Saudi Arabia, Bangladesh, Bahrain, Brunei, Bhutan, Qatar, United Arab Emirates, India, Jordan, Kuwait, Lebanon, Nepal, Oman, Pakistan, Sri Lanka, Palestinian Territories, Algeria, Egypt, Libya, Morocco, Tunisia, Armenia, Georgia, Azerbaijan.

**** Afghanistan, Iraq, Christmas Island, Cocos Islands, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Myanmar (Burma), Russia, Tajikistan, British Indian Ocean Territory, Turkmenistan, Uzbekistan, Yemen, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Cameroon, Chad, Comoros, Congo, Côte d'Ivoire, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Guinea-Bissau, Ascension Island, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritius, Mauritania, Mozambique, Namibia, Niger, Nigeria, Central African Republic, Democratic Republic of the Congo, Rwanda, Western Sahara, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Sudan of the South, Tanzania, Togo, Tristan da Cunha, Uganda, Djibouti, Zambia, Zimbabwe, Bermuda, US Minor Outlying Islands, Saint Pierre and Miquelon, Caribbean Netherlands, Guyana, Falkland Islands, Fiji, Norfolk Island, Cook Islands, Pitcairn Islands, Solomon Islands, Kiribati, Nauru, Niue, New Caledonia, Papua New Guinea, French Polynesia, Samoa, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna, South Georgia and the South Sandwich Islands, French Southern Territories.

At all times Cold Culture will work to offer the best service in terms of international shipments, however, it may happen that for some reason or cause beyond our control, an order may be canceled, in which case Cold Culture will communicate it within a period not exceeding 24H working accompanied by a refund in the method of payment used by the customer for the purchase.

Contact - Cold Culture - Checkout

Items purchased from COLD CULTURE must be returned in perfect condition and unused, free from damage, stains, odors, or any condition that would prevent their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging.

Exchange period: 30 days from the customer's receipt of the product

•Return period: 15 days from the customer's receipt of the order

Purchases made through the website can be returned both online and at any of our physical stores (except Corte Inglés), but purchases made in physical stores can only be returned to the corresponding store.

The shipping cost will be deducted from the refund, as It's not a refundable item.

SPAIN

For exchanges and returns of orders destined for Spain, please access the following link: Returns and exchanges portal.

•Returns cost Iberian Peninsula €4.90

•Exchanges cost Iberian Peninsula €2.95

•Returns and exchanges cost Balearic Islands, Canary, Ceuta y Melilla €8.90

It's possible to exchange an item that has already been exchanged previously, but returns of previously exchanged items will not be accepted.

EUROPEAN UNION

We offer returns and exchanges for the European Union.

To initiate an exchange or return please access the following link: Returns and exchanges portal.

We will only accept one exchange per order and returns of previously exchanged items will not be accepted.

Returns cost €12

•Exchanges cost €5

REST OF WORLD

To initiate a return or exchange please access the following Returns and exchanges portal.

We will only accept one exchange per order and returns of previously exchanged items will not be accepted.

Returns & exchanges cost €15 - €22 depending on the region.

The package must be delivered to a Fedex office or a home pickup can be arranged at no additional cost. There is a maximum of 15 days allowed to deposit the item for return.

USA

To initiate a return or exchange please access the following Returns and exchanges portal.

We will only accept one exchange per order and returns of previously exchanged items will not be accepted.

Returns & exchanges cost €15 - €22 depending on the region.

The package must be delivered to a Fedex office or a home pickup can be arranged at no additional cost. There is a maximum of 15 days allowed to deposit the item for return.

REFUNDS

Refunds will be processed via the original payment method used during purchase within 5 to 10 business days after the item arrives at our warehouse. During collection launches, holiday campaigns, Black Friday, or other peak periods, return processing times may vary slightly.

ADDITIONAL INFORMATION

Underwear is not in our exchange and return policy, so it cannot be exchanged or returned.

Cold Culture Gift Card is not included in our return policy, so we do not accept its return. Items purchased with Gift Cards can't be returned.

OUTLETS & POP-UPS

Items purchased during Pop Ups or in the outlet stores will NOT be refunded.

Only size or garment exchanges will be possible on the dates on which the pop-up is open.

Contact - Cold Culture - Checkout