BUTTER SOFT ACTIVE SKORT

📦 SHIPPING POLICY – Collins & Co.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).Orders placed after business hours or on weekends will begin processing the next business day.

Please note: during launches, sales, or holidays, processing times may be slightly extended; we always appreciate your patience as a small business.

Shipping Methods & Delivery Time

We currently ship within the United States, to Canada and the United Kingdom.

Estimated delivery times once shipped:

Standard Shipping: 3–7 business days

Delivery times are estimates provided by the carrier and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on:

Order weight

Shipping destination

Carrier rates

Any promotions offering free or discounted shipping will be clearly stated at checkout or during the promotion. We do a flat rate of $8 shipping in the United States.

Local Pickup

Local pickup is available in Paullina or Primghar, Iowa. Paullina, Wednesday to Friday 10am to 5pm and Saturday 9am to 1pm. Primghar is per request only.

Tracking Information

Once your order ships, you’ll receive a shipping confirmation email with tracking information.Please allow up to 24 hours for tracking to update.

Incorrect Address Disclaimer

Please ensure your shipping address is correct and complete at checkout.

Collins & Co. is not responsible for:

Orders delivered to an incorrect address provided by the customer

Delays caused by the carrier

If a package is returned due to an incorrect address, the customer is responsible for reshipping costs.

Lost, Stolen, or Delayed Packages

Once your order is in the hands of the carrier, Collins & Co. is not responsible for lost, stolen, or delayed packages.

If an issue occurs:

Please contact the carrier directly using your tracking number

Reach out to us and we’ll do our best to assist where possible

Damaged Items

If your order arrives damaged, please email us within 48 hours of delivery with:

Your order number

Photos of the damaged item and packaging

We’ll review and make it right as quickly as possible.

Questions?

If you have any questions regarding shipping, please contact us at:📧 megan@collinsandcompany.shop

Contact - Collins & Company - Checkout

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return in the form of in-store credit. We are unable to refund the amount to a card/bank account. To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You’ll also need the (email) receipt or proof of purchase (order number). To start an online return, you can contact us at megan@collinsandcompany.shop . If your return is accepted, I will send you instructions on how and where to send your package. You are responsible for the shipping cost to send it back. Items sent back to me without first requesting a return will not be accepted. You can always contact us for any return question at megan@collinsandcompany.shop

For an in-store return, bring your item in, with your order number/receipt, and in the same condition that you received it. We will then issue you a gift certificate/card for you to use in store at a later date or online.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that I can evaluate the issue and make it right. Items damaged after arrival, such as seams tearing or stains from trying on, are not eligible for return or store credit.

Exceptions / non-returnable items Certain types of items cannot be returned, specifically custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

I do NOT accept returns on ANY sale items or gift cards.

Exchanges If you ordered the wrong size or color, you may exchange it for the same item in different variables if it is in stock. Send me an e-mail at megan@collinsandcompany.shop and I will provide the address to send the items you wish to exchange back and begin the process. If you let me know what size/color exchange you need, I can 'hold' those items and ship back once your original items are approved & returned. You are responsible for the shipping cost to send items back.

Refunds I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically issued store credit.

I do NOT accept returns on ANY sale items or gift cards.

Contact - Collins & Company - Checkout