Burdock Root

Shipping Policy — BrooklynTea.com

This Shipping Policy applies to all orders placed through BrooklynTea.com and is incorporated into our Terms of Service.

Order Processing TimesOrders are typically processed within 3–5 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 PM EST or on weekends will begin processing the next business day. Processing times may be extended during peak seasons, product launches, promotions, or holidays.

Shipping Carriers & MethodsBrooklyn Tea ships via USPS, UPS, FedEx, and other major carriers. Shipping options and real-time rates are displayed at checkout based on order weight, dimensions, and destination.

Estimated delivery windows after shipment:

Standard Shipping: 3–7 business days

Expedited Shipping: 2–3 business days

Priority/Express Shipping: 1–2 business days

Delivery estimates are not guaranteed and are subject to carrier performance and external factors.

Shipping RatesShipping charges are calculated at checkout based on location, carrier rates, and selected shipping method. Promotional shipping offers, when available, will be automatically applied at checkout and cannot be applied retroactively.

Domestic Shipping (United States)We currently ship to all 50 states and U.S. territories. Delivery times may vary for Alaska, Hawaii, rural areas, and military addresses (APO/FPO).

International ShippingInternational shipping options, carriers, and rates are provided at checkout where available. Customers are responsible for all customs duties, import taxes, VAT, and fees imposed by the destination country. Brooklyn Tea is not responsible for customs delays or additional charges.

Order TrackingOnce an order ships, customers receive a confirmation email containing tracking information. Tracking updates are provided by the carrier and may take up to 24 hours to populate.

Incorrect Addresses & Failed DeliveriesCustomers are responsible for entering accurate shipping information at checkout. Brooklyn Tea is not liable for orders delayed, lost, or delivered to incorrect addresses due to customer error. Packages returned to sender may be subject to reshipping fees.

Lost, Stolen, or Damaged PackagesBrooklyn Tea is not responsible for lost or stolen packages confirmed as delivered by the carrier. If a package arrives damaged or appears lost in transit, contact support within 5 days of the expected delivery date at sales@brooklyntea.com with your order number. We will initiate a carrier investigation and determine eligibility for replacement or refund on a case-by-case basis.

Split ShipmentsOrders may ship in multiple packages depending on inventory availability and fulfillment location. Separate tracking numbers will be provided when applicable.

Local PickupWhere available, local pickup options will appear at checkout. Customers will receive pickup instructions via email. Orders not collected within the specified timeframe may be restocked and refunded minus applicable fees.

Shipping DelaysBrooklyn Tea is not responsible for delays caused by carriers, weather, customs processing, or other events beyond our control.

Contact InformationFor shipping questions or order support, contact: sales@brooklyntea.com Please include your order number for faster assistance.

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such loose tea is not refundable.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at awright@brooklyntea.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at awright@brooklyntea.com and send your item to: P.O. Box 130196 Brooklyn, New York 11213.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: P.O. Box 130196 Brooklyn New York US 11213

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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