Bugaboo Fox 5 Essential Bundle, Noir Limited Edition - Black Moonlight + Giraffe Rocker in Tornado Grey

Please note we currently only ship to UK addresses.

•You must be at the delivery address. We cannot leave your order outside, in a bin, behind a gate, or with a neighbour. Your presence is required to receive the delivery.

•If your item is delivered by DPD, you will receive a unique PIN sent to the mobile number provided with your order.

•Prepare your property for our arrival, especially if you are receiving larger items. Clear any obstructions such as stair gates, vases, or even the cat! Protect your floors if necessary.

Delivery of goods within England, Wales & Southern Scotland is FREE on all orders* over £50 and only £4.95 (inc. vat) on all orders up to £50.00. We aim to despatch all 'In Stock' orders within 48 hours. We use DPD for small items and Fast Despatch or APC for larger shipments. All orders are despatched insured and remain the property of UK Baby Centre until signed for. *All items of furniture will incur an extra charge for delivery we are unable to deliver furniture to Northern Scotland, Northern Ireland and all Islands off the coast of Britain. Please see Below:

Shipping & Handling Non- Mainland UK and parts of Scotland.

Northern Ireland, Isle of Wight, and some addresses in Scotland - (Highlands and rural areas) will incur additional delivery charges on small parcels, we are unable to deliver furniture and oversized items to these locations. Our check out will pick up whether an extra charge is to be made when you enter your address.

Any failed deliveries must be reported within 7 days of the delivery confirmation email/text.

NOTE: Delivery times mentioned below are only for items in stock and may vary depending on the stock availability. Orders cannot not be left in a safe place or with a neighbour; the customer must be present to accept the delivery.

UK Mainland 1-4 Working Days for "in-stock" items (Excludes Scottish Highlands)

•Item on backorder/pre-order and will be shipped as soon as it becomes available.

•FREE Delivery on all orders over £49.99

•Sent via Tracked DPD & APC delivery service

•If order is under £49.99, a delivery charge of £4.95 will be applied

•Any product not in stock will display 'Pre Order' or a similar message.

•Saturday Delivery is available for £19.99 (If ordered before 3pm on Friday) and the total order weight is under 25Kg (Excludes Furniture and v.large items). Saturday delivery must be arranged with us by phone or email.

•Items of Furniture and Furniture Sets may take longer depending on the Brand

•During Bank holidays, and busy periods such as Black Friday and Christmas expect delays

Scottish Highlands 2-4 Working Days , Scottish Island 2-5 Working Days for "in-stock" items

•Item on backorder/pre-order and will be shipped as soon as it becomes available.

•£9.95 Delivery Charge regardless of order value (Extra Delivery Charges For Few Brands)

•Postcodes applicable: AB31-38, AB41-56, FK17-21, G83, All 'IV', KW0-17, PA20-78, PH15-99, ZE

Isle of Wight for 1-3 Working Days for "in-stock" items

•Item on backorder/pre-order and will be shipped as soon as it becomes available.

•£19.99 Delivery Charge and a maximum order weight limit of 30kg

•We do not deliver items of furniture to these locations

Customers must report any failed deliveries, damaged items, or missing parts within 7 days of receiving the delivery confirmation email or text message.

Please make sure you are available to receive the delivery as orders cannot not be left in a safe place or with a neighbour. When placing your order, please only submit your mobile number because some courier companies will send you a unique PIN to your mobile number/email that must be provided to the delivery driver in order to receive the delivery.

Items eligible for free delivery will not be sent in separate shipments. If the customer needs to split the shipment, an additional shipping charge will apply.

Any order that is cancelled after it has been dispatched will still incur a delivery charge (from £9.95) that will reflect in your refund. This includes items eligible for free delivery. We can take up to 48 hours to respond to emails. If you need to cancel an order, please call us.

Ship to Shop Missed Collections & Charges

If an order placed for Ship to Shop collection is not picked up within the designated timeframe, it will be considered as failed delivery collection. In such cases, a failed delivery collection charge of £4.95 will be applied to cover the costs of processing and returning the item.

Saturday Delivery

We offer a Saturday delivery service to most of the mainland UK at a cost of £19.99, orders must be received no later than 3:00pm on the Friday before. Saturday delivery must be arranged with us by phone or email. Furniture and large items are excluded from Saturday delivery due to their size and weight . Unfortunately we are unable to offer this service to the Scottish Highlands and islands such as Northern Ireland, Isle of Wight, Isle of Mann , France. Germany and Ireland. Please call 01202 730630.

Furniture Set Delivery Times

Some furniture sets come direct from the manufacturer. Please allow more time for delivery.

We only deliver furniture items within the UK.

Delivery Schedule

We aim to despatch all ’In Stock’ orders within 48 hours.

If unfortunately a parcel arrives damaged or appears to have been opened during transit, please sign for as 'damaged' or 'unchecked' so a claim can be processed.

Wrong Delivery Address / Delivery address different to Billing address

If you provide us with a wrong delivery address and your goods are signed for by another party, UK Baby Centre cannot be held responsible for any losses you may incur as a result.

Back Orders

If your item is not in stock, it will show as ’Backorder’ or have an estimated delivery date. We will backorder for you and advise you by email of an approximate delivery date. Most orders will be fulfilled within 30 days.

Finance Orders

Please note for security reasons finance orders must be shipped to the address used for the finance application.

Finance is only available to UK customers.

Delivery / Signature Disputes

In the case of a delivery which has been signed for but gone missing at the delivery address or been requested for the parcel/s to be left in a 'safe' location and then gone missing an investigation will be started as this a criminal offence of theft from a property. The driver will be interviewed and go back to your address again to confirm where he left the parcel and then an investigation on the theft of this item will start. DPD / APC Security manager will start by asking if you and your neighbours if you/they have CCTV on their properties or vehicles to see if there is any footage of the theft from your property and then go from there. Possibly the police may have to be involved. Unfortunately, this process can take up to 7 working days for this to complete. After this a Denial of receipt letter will be sent to you that you must sign and return it before any replacement will be sent out.

At UK Baby Centre, we offer a 30-day returns period on all products, provided the items remain in their original packaging, with all labels attached, and in a saleable, “unused” condition. This does not apply to special-ordered items procured from ranges we do not normally stock, and additional restocking fees may apply.

If you wish to return an order that included a delivery charge, including the £4.95 charge for orders under £49.99, Saturday delivery, or delivery to a non-UK Mainland or Scottish Highlands address, these charges will not be refunded and will be deducted from your order refund.

Orders cancelled or returned after they have been shipped will still incur a shipping fee starting from £4.95, which will be deducted from your refund. This includes items that qualified for free delivery.

If you ordered multiple items with an order value over £49.99 and received free delivery, a return of a non-faulty item or a cancellation that reduces the total order value below £49.99 will incur a charge starting from £4.95 to cover the original shipping and restocking fees. This amount will be deducted from your refund.

Due to health and safety regulations, certain items cannot be returned. Mattresses cannot be returned once the packaging has been opened or decompressed, so please check the mattress size before placing your order or opening the item.

We cannot accept assembled furniture for return, so please check the colour before assembly. Ex-display items are non-returnable. If you are unsure about an item, please check with us before making your purchase.

Electronic items cannot be returned once the packaging has been opened or the seal is broken. This policy is in place to ensure the integrity and quality of our goods.

How to start a return?

To initiate a return, please provide the following details by filling our returns request form , emailing us directly at sales@ukbabycentre.com or call us on 01202 730630.

•Full name

•Order number

•Item(s) to return

•Reason for return

•Preferred return method

You can return the item(s) using a courier of your choice, with the responsibility of the item arriving safely to us or use our optional door-step collection service.

Please do not return items without notifying us first. We may take up to 48 hours to respond to emails.

Door-step Collection Service:

If you prefer doorstep collection, please confirm your collection address and a suitable weekday from Monday to Friday for collection. The cost is £25 for the first box and £15 for each additional box. This will be deducted from your refund. We will provide the best price based on your order and box sizes. Please also confirm if you have access to a printer for the return label.

Note: An additional £20 fee applies if collection fails.

Before sending your item(s) back...

•Please ensure that the package has been opened and/or repacked in a reasonable condition.

•Make sure there are no odours on the item when returning it, as these will be reflected in your refund.

•Only use CLEAR tape to reseal the box.

•Make sure to remove or cover old courier labels, to prevent the items being redelivered to you.

•Write our returns address, your name, and order number on a piece of paper, attach it to the package with clear tape.

Once the item is back with us....

Our team will inspect the items. If they meet our return standards, we will issue the refund minus any collection fees and/or other charges applicable. Refunds may take 3 to 7 working days to process once the return has been approved.