Bubblz Bubble Blaster

Unclejays Ltd – Shipping Policy

Effective Date: 1 July 2026

Thank you for shopping with Unclejays Ltd. We aim to dispatch your order as quickly and safely as possible. This Shipping Policy explains how we process, ship and deliver your orders.

Order Processing

We work hard to dispatch orders promptly.

Most orders are processed within 1 business day.

During busy periods, product launches or seasonal events, processing may take a little longer.

Orders placed after business hours, on weekends or public holidays will be processed on the next working day.

If there is a significant delay with your order, we will contact you using the email address or telephone number provided at checkout.

Shipping Methods & Delivery Times

Shipping options and costs are calculated automatically at checkout based on your location and the size of your order.

Estimated delivery times are:

United Kingdom: 1–3 business days

International Orders: Delivery times vary depending on destination and customs processing.

Delivery estimates are provided by our courier partners and are not guaranteed.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where applicable).

Tracking details are usually activated by the courier within 24 hours of dispatch.

Delivery Address

Please ensure your delivery address is accurate before completing your order.

We cannot be held responsible for delays or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

International Shipping

We currently ship to selected international destinations.

International shipping charges are calculated at checkout based on the destination and parcel weight.

Please note:

Import duties

Customs charges

Local taxes

Clearance fees

are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Customs processing times may affect delivery schedules and are outside our control.

Delays

While we aim to deliver every order on time, delays can occasionally occur due to circumstances beyond our control, including:

Severe weather

Courier delays

Customs inspections

Public holidays

Industrial action

High seasonal demand

We appreciate your patience should these situations arise.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost during transit, please contact us as soon as possible at:

support@unclejays.co.uk

Please include:

Your order number

Photographs of any damaged packaging or products (where applicable)

A description of the issue

We will work with the courier to investigate and resolve the matter as quickly as possible.

Delivery Issues

If tracking shows your parcel has been delivered but you have not received it, we recommend that you:

Check with neighbours or other members of your household.

Check any safe places or delivery instructions provided to the courier.

Contact the courier directly using your tracking number.

If you still cannot locate your parcel, please contact us and we will assist with the investigation.

Returns

For information about returning an item, exchanges or refunds, please refer to our Returns & Refund Policy.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Unclejays Ltd

9 Plestowes Close

Shirley

Solihull

B90 3QA

United Kingdom

Email: support@unclejays.co.uk

Website: www.unclejays.co.uk

Contact - Uncle Jays Toy Store - Checkout

Unclejays Ltd – Returns & Refund Policy

Effective Date: 1 July 2026

At Unclejays Ltd, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition you received it.

Be returned in its original packaging with any tags or accessories included.

Be accompanied by proof of purchase (such as your order confirmation or receipt).

How to Start a Return

To request a return, please contact us before sending your item.

Email: info@unclejays.co.uk

Once your return request has been approved, we will provide instructions on how to return your item.

Return Address:

Unclejays Ltd9 Plestowes CloseShirleySolihullB90 3QAUnited Kingdom

Please do not send items back without contacting us first, as they may not be accepted.

Return Shipping

If the item is faulty, damaged, or we have sent the wrong product, we will cover the cost of return shipping.

If you have simply changed your mind, you are responsible for the return postage unless we advise otherwise.

We recommend using a tracked postal service, as we cannot accept responsibility for returns lost in transit.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives.

If your order is:

Damaged in transit

Faulty

Incorrect

please contact us within 48 hours of delivery at info@unclejays.co.uk , including photographs where possible. We'll resolve the issue as quickly as possible by offering a replacement, exchange or refund where appropriate.

Exchanges

If you'd like a different item, the quickest option is to return your original purchase (once approved) and place a new order.

Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns on:

Personalised or custom-made products

Gift cards

Items that have been opened, used or damaged after delivery

Products returned without their original packaging where the packaging forms part of the product

Perishable goods

Hazardous materials, flammable liquids or gases

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once we receive your returned item, we will inspect it and notify you of the outcome.

If approved:

Your refund will be issued to your original payment method.

Refunds are normally processed within 10 business days.

Your bank or card provider may take additional time to make the funds available.

If more than 15 business days have passed since your refund was approved, please contact us at info@unclejays.co.uk .

Your UK Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

If you purchased online and have simply changed your mind, you may have the legal right to cancel your order within 14 days of receiving your goods. The items must be returned unused, in their original condition and packaging.

Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact us:

Unclejays Ltd

9 Plestowes CloseShirleySolihullB90 3QAUnited Kingdom

Email: info@unclejays.co.uk

Contact - Uncle Jays Toy Store - Checkout