Bubble Zapper

Last Updated: 14th September 2025

Thank you for shopping with Twilight Entertainments LTD. The following Shipping Policy applies to all orders placed on our website.

Processing Time

Orders are processed within 3–5 business days (excluding weekends and holidays).

During high-volume periods (e.g., sales or holidays), processing may take longer.

Once your order has shipped, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time depends on your location and chosen shipping method:

Standard Shipping: 3–5 business days

Expedited Shipping: 2–3 business days

Please note: Delivery delays may occasionally occur due to courier or customs issues beyond our control.

Shipping Locations

We currently ship to addresses within the UK and EU.

We do not ship to P.O. Boxes or APO/FPO/DPO addresses (unless otherwise stated).

International Shipping

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.

Delivery times may vary due to customs clearance.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to update.

Lost or Damaged Packages

We are not responsible for lost or stolen packages once marked as delivered by the carrier.

If your package is damaged during shipping, please contact us within 2 working days of delivery with photos so we can assist.

Contact Us

If you have any questions about your order or our shipping policy, please contact us:

📧 Email: twilightentertainmentsltd@gmail.com 📞 Phone: 07928755190

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Twilight Entertainments LTD

Returns & Customer Satisfaction Policy

At Twilight Entertainments LTD, we take pride in offering high-quality products designed to bring joy to children, adults and families. Your satisfaction is our top priority, and we are committed to addressing any concerns in accordance with the policy outlined below.

Eligibility for Returns

Items must be returned within 7 days of purchase.

A valid receipt or proof of purchase is required.

Products must be in their original condition, unused, and returned with all original packaging, tags, and accessories intact.

Returns are only accepted for items purchased directly from Twilight Entertainments LTD.

Non-Returnable Items

For reasons related to health, safety, and product customization, the following items cannot be returned:

Products with opened or tampered hygiene seals (e.g. bath toys, adults toys, consumables).

Personalized or custom-made products.

Final Sale items, including the Bargain Basement Collection.

How to Return an Item

In-Person Returns

Visit any event or market stall where Twilight Entertainments LTD is trading.

Bring the item along with the original receipt.

Our team will inspect the product to confirm it meets the return requirements.

If approved, you may choose a refund, exchange, or store credit. A 2% restocking fee will be deducted from the refund amount.

Mail-In Returns

Contact us at sales@twilightentertainments.co.uk to initiate your return.

Pack the item securely and include:

A copy of your receipt.

A brief explanation of the reason for return.

Customers are responsible for return shipping costs.

Once received and inspected, we will process your refund, exchange, or credit within 7–10 business days. A 2% restocking fee applies.

Refunds

Refunds are issued to the original method of payment, minus the 2% restocking fee.

Please allow up to 10 business days for the refund to appear in your account, depending on your bank or payment provider.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at sales@twilightentertainments.co.uk .We will arrange a replacement or refund and cover any associated return shipping costs.

Contact Us

For any questions regarding our Returns & Customer Satisfaction Policy, please reach out to us at: sales@twilightentertainments.co.uk

Our team is here to ensure you have a positive shopping experience with Twilight Entertainments LTD.

Policy Updates

Twilight Entertainments LTD reserves the right to update or amend this policy at any time without prior notice.We encourage you to review this policy periodically to stay informed of any changes.

Contact - Twilight Entertainments LTD - Checkout