Bubble Maker️

Shipping Policy — Duo Grocery

Thank you for shopping at Duo Grocery. This policy explains how we process, ship, and deliver orders placed on duogrocery.com.

1. Processing Time

Orders are processed within 1–2 business days.Orders placed on weekends or holidays are handled on the next business day.

If an item is out of stock or delayed, we’ll notify you through the email or phone number on your order.

2. Shipping Methods & Delivery Time

We ship across the United States using reliable carriers like USPS, UPS, and FedEx.

Delivery estimates:

Economy Shipping: 5–8 business days

Standard Shipping: 2–4 business days

Express Shipping (if available): 1–2 business days

Delivery times may vary during peak seasons or due to carrier delays.

3. Shipping Fees

Shipping costs are calculated at checkout based on weight, size, and delivery location.Free shipping promotions apply only when listed on the website.

4. Perishable Items

Perishable, frozen, and refrigerated products need special care.To keep them fresh:

These items ship on limited days (usually Monday–Wednesday)

We use insulated packaging and ice packs where required

Orders must be delivered within the carrier’s estimated time

We can’t replace or refund perishable items if spoilage occurs due to:

An incorrect address

Missed delivery attempts

Packages left outdoors for long periods

5. Delivery Issues

If your order shows as “Delivered” but isn’t received:

Check with neighbors or building staff

Confirm the delivery address

Contact the carrier with your tracking number

If the carrier confirms an error, we’ll assist you in filing a claim.

6. Incorrect Addresses

Customers are responsible for entering the correct shipping address.We can’t refund or replace orders shipped to incorrect or incomplete addresses supplied at checkout.

7. Order Tracking

Once your order ships, you’ll get an email with:

Tracking number

Carrier details

Delivery updates

Tracking can take up to 24 hours to update.

8. Damaged Packages

If you receive a damaged order:

Take photos of the product and packaging

Email Orders@duogrocery.com within 48 hours

Include your order number and a short description

We’ll review and arrange a replacement or refund when appropriate.

9. Shipping Restrictions

We currently do not ship to:

PO Boxes (for heavy or oversized items)

APO/FPO/DPO military addresses

Alaska, Hawaii, or U.S. Territories, unless specified

Temperature-sensitive items may have additional restrictions.

10. Contact Us

For any shipping questions or support, reach us at:

Orders@duogrocery.com

We’re here to help.

Contact - Duo Grocery - Checkout

Return & Refund Policy — Duo Grocery

Thank you for shopping at Duo Grocery. We want you to be happy with every order. This policy explains how returns, refunds, and exchanges work for purchases made on duogrocery.com.

1. Eligibility for Returns

Because we sell food, beverages, and grocery items, many products are not eligible for return for health and safety reasons. This includes:

Perishable foods

Frozen items

Refrigerated goods

Fresh produce

Opened or partially used products

We can only accept returns for items that are:

Unopened

In their original packaging

Non-perishable

Received damaged, defective, or incorrect

All return requests must be submitted within 7 days of delivery.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong product:

Take clear photos of the item and the packaging

Email us at Orders@duogrocery.com within 48 hours of delivery

Include your order number and a short description

Once approved, we will issue a replacement or refund at no cost to you.

3. Refunds

After we review your request, approved refunds will be issued to your original payment method.

Please allow:

3–5 business days for us to process your request

5–10 business days for your bank or card provider to post the refund

Shipping fees are generally non-refundable, except when the return is due to our error.

4. Returns on Non-Perishable Products

For eligible non-perishable items:

You must request a return within 7 days of delivery

Items must be unopened and unused

Customers are responsible for return shipping unless the return is due to our mistake

We will provide instructions and a return address once your request is approved.

5. Order Cancellations

Orders can be cancelled before they are shipped. Once an order is in transit, it cannot be cancelled. Please contact us as soon as possible at Orders@duogrocery.com with your order number.

6. Exceptions

We do not offer refunds or returns for:

Clearance or final-sale items

Items marked “non-returnable”

Products damaged due to incorrect storage after delivery

7. Missing Deliveries

If your tracking number shows “delivered” but you didn’t receive the package:

Check with neighbors or building staff

Verify the address on your order confirmation

Contact the carrier directly

If the carrier confirms the package was misdelivered, we will assist in filing a claim.

8. Contact Us

If you have questions or need help with a return, email us at:

Orders@duogrocery.com

We’re here to help.

Contact - Duo Grocery - Checkout