Bronzed Trio Bundle

Shipping Information

We aim to dispatch all orders within 1–2 business days of order placement. Orders are not dispatched on weekends or public holidays. During peak periods or promotional events, processing times may be slightly extended — we will always communicate any delays via email.

We offer optional Shipping Protection at a small fee, available at checkout. If purchased, your order is fully insured against loss, theft, or damage during transit. If you opt out of Shipping Protection, Brunaé Body is unable to take responsibility for orders that are lost, stolen, or damaged in transit. For more information, please review the Shipping Protection section below.

Estimated delivery timeframes are outlined below for the main regions we ship to. All timeframes are calculated from the date of dispatch, not the date of order. Delivery estimates are provided by our carrier partners and are not guaranteed. We are not responsible for delays caused by carrier transit times or customs processing.

Some orders may be subject to additional fees not included in your order total, including import duties, customs charges, VAT, or restocking fees. These vary by region and circumstance. Please review the relevant regional section below before placing your order. For order updates, please check your email inbox. If you need further assistance, please contact our customer service team at support@brunaebody.com .

Parcels that are refused, unclaimed, or returned as undeliverable are subject to return shipping costs and a 10% restocking fee, which will be deducted from your refund. A refund of the product cost only will be processed once the item is received back at our fulfilment centre in its original, resaleable condition. Original shipping fees are non-refundable.

Australia

Orders are fulfilled from our Australian warehouse and shipped via Australia Post. We reserve the right to use an alternative carrier of equivalent service level where necessary.

Estimated delivery times from dispatch:

•Standard shipping: 2–9 business days

•Express shipping: 1–3 business days

These are carrier estimates and are not guaranteed delivery dates. Australia Post may experience delays which can increase wait times.

Free standard shipping is available Australia-wide on orders over $90 AUD.

United States

Orders are fulfilled from our US warehouse. We reserve the right to use an alternative carrier of equivalent service level where necessary.

Estimated delivery times from dispatch:

•Standard shipping: 3–7 business days

•Express shipping: 1–3 business days

These are carrier estimates and are not guaranteed delivery dates.

Sales Tax & Duties: All prices are exclusive of applicable sales tax, which is calculated at checkout based on your shipping address. Rates vary by state. Brunaé Body is not responsible for any additional duties or taxes. If you refuse to pay applicable fees and decline to accept your order, you will be liable for return shipping costs and a 10% restocking fee.

United Kingdom

Orders are fulfilled from our UK warehouse and shipped via Royal Mail. We reserve the right to use an alternative carrier of equivalent service level where necessary.

Estimated delivery times from dispatch:

•Standard shipping: 2–5 business days

These are carrier estimates and are not guaranteed delivery dates.

Pricing & Tax: All prices displayed in GBP are inclusive of VAT. There are no additional duties or charges for UK orders.

Europe

Orders are shipped from our UK warehouse via FedEx. We reserve the right to use an alternative carrier of equivalent service level where necessary.

Estimated delivery times from dispatch:

•Standard shipping: 4–10 business days

These are carrier estimates and are not guaranteed delivery dates. Delivery timeframes may vary due to customs processing.

Duties, Taxes & Customs:

The charges and handling for your order depend on whether you are shipping to an EU member state or a non-EU (non-IOSS) country.

EU Countries (using IOSS)

Orders €150 or Less: All orders are inclusive of VAT, which we collect at checkout and remit through the EU's IOSS system.

Please Note: The EU has removed the duty exemption for low-value goods. As a result, customs duties may now apply to all orders regardless of value. Any duties, import charges, or local carrier fees are the responsibility of the customer and may be charged at the point of delivery.

Orders Over €150: These are shipped on a DDU (Delivered Duty Unpaid) basis. You (the customer) are fully responsible for all import taxes, duties, and carrier handling fees, which must be paid directly to the carrier before your package can be delivered.

Non-IOSS Countries

All Orders: Because these countries do not participate in the IOSS system, all shipments are sent on a DDU (Delivered Duty Unpaid) basis regardless of the order value. All local VAT, customs duties, import charges, and courier handling fees are the sole responsibility of the customer and will be collected by the carrier.

Middle East

UAE & Saudi Arabia

Orders are shipped from our UK warehouse via FedEx. We reserve the right to use an alternative carrier of equivalent service level where necessary.

Estimated delivery times from dispatch:

•Standard shipping: 7–12 business days

•Express shipping: 3–5 business days

These are carrier estimates and are not guaranteed delivery dates. Delivery timeframes may vary due to customs processing.

Duties & Taxes: Orders may be subject to VAT and applicable customs duties upon import. Rates vary by destination country and are determined by local customs authorities. These charges are the responsibility of the customer and are not included in your order total at checkout. If you refuse to pay applicable fees and decline to accept your order, you will be liable for return shipping costs and a 10% restocking fee.

Israel

Orders are shipped from our UK warehouse via FedEx. We reserve the right to use an alternative carrier of equivalent service level where necessary.

Estimated delivery times from dispatch:

•Standard shipping: 7–12 business days

•Express shipping: 3–5 business days

These are carrier estimates and are not guaranteed delivery dates. Delivery timeframes may vary due to customs processing.

Duties & Taxes: Orders shipped to Israel may be subject to customs duties and VAT, assessed by the Israel Tax Authority. These charges are the responsibility of the customer and are not included in your order total. If you refuse to pay applicable fees and decline to accept your order, you will be liable for return shipping costs and a 10% restocking fee.

Canada

Orders are fulfilled from our US warehouse and shipped via DHL. We reserve the right to use an alternative carrier of equivalent service level where necessary.

Estimated delivery times from dispatch:

•Standard shipping: 5–14 business days

These are carrier estimates and are not guaranteed delivery dates. Delays may occur due to customs processing times.

Duties, Taxes & Customs: Canadian orders may be subject to import duties, customs charges, and applicable taxes upon entry into Canada. These charges are determined by Canadian customs authorities and are the responsibility of the customer. They are not included in your order total at checkout. If you refuse to pay applicable fees and decline to accept your order, you will be liable for return shipping costs and a 10% restocking fee.

Shipping Protection

We offer optional Shipping Protection at a small fee, available at checkout. By purchasing Shipping Protection, your order is fully insured against loss, theft, or damage during transit.

What is covered:

Lost packages — parcels are considered lost if tracking has not updated for more than 10 consecutive business days

Damaged items — items that arrive broken or unusable due to transit handling (photo evidence of the damage and packaging is required)

Stolen packages — packages tracked as "Delivered" but not received at the delivery address (claims must be submitted within 5 business days of the marked delivery date)

What is not covered:

•Packages lost or delivered incorrectly due to an incorrect shipping address entered at checkout

•Orders where Shipping Protection was not purchased at checkout

How to make a claim: All claims must be submitted to our customer service team at support@brunaebody.com within 7 business days of the marked delivery date or the last tracking update. Claims submitted outside this window will not be accepted. Our team aims to assess all claims within 5–7 business days of receipt.

If you opt out of Shipping Protection, Brunaé Body is unable to take responsibility for orders that are lost, stolen, or damaged in transit.

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1. General Return Policy

Brunaé Body will accept refunds or replacement requests provided the products are returned to our warehouse within 14 days of delivery and meet the conditions outlined below.

Product Condition: The product must be in its original condition. It must not have been used and must not show any signs of wear or damage, including the packaging/box. If the packaging is damaged in any way, or if the product has been opened or used, you will not be entitled to a refund (unless claiming under our Money-Back Guarantee).

Shipping Protection: Brunaé Body offers optional shipping protection at checkout to cover loss, theft, or misdelivery. If you opt out of Shipping Protection, Brunaé Body is unable to take responsibility for orders that are lost, stolen, or damaged in transit. For full details, please see our Shipping Policy.

2. Bundles & Multi-Item Purchases

Bundles and multi-item sets are sold and priced as a complete unit. We do not accept partial returns of individual items from a bundle. All items must be returned together, unused, unopened, and in their original condition with packaging intact to be eligible for a refund.

If one or more items in a bundle have been opened or used, the entire bundle is ineligible for a change-of-mind return.

Faulty or damaged items within a bundle are handled under Section 3 (Faulty or Damaged Items). In that case, you are not required to return the full bundle; however, any refund or replacement applies to the affected item only.

3. Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us at support@brunaebody.com within 7 days of delivery.

Please provide clear images of the item as received and the fault in question.

Once our team has reviewed and confirmed eligibility, Brunaé Body reserves the right, at its sole discretion, to issue either a full refund or a replacement product.

4. Change-of-Mind Returns & Unclaimed Orders

Change of Mind: We accept change-of-mind returns provided the item is completely unused, unopened, and in its original re-sellable condition with packaging intact. For these returns, the customer is responsible for return shipping costs, and a 10% restocking fee will be deducted from your final refund. Please email support@brunaebody.com for return shipping details.

Unclaimed / Return to Sender: Orders that are unclaimed or returned to sender will incur a 10% restocking fee, which will be deducted from your refund once the item is safely received back at our warehouse.

5. Money-Back Guarantee

Our Deeper, Darker, Faster Guarantee

If you don't see a noticeable improvement in your natural tan after 2 or more uses of our Accelerating Tanning Oil or Intensive Tanning Balm, we will refund your purchase.

Eligibility & Conditions:

Timeframe: The claim must be submitted to support@brunaebody.com within 14 days of receiving the product.

Return Shipping Process: To make the process easy for you, the Brunaé Body team will organize and provide you with a prepaid return shipping label via email. Goods must be shipped back using this label within 7 days of receiving it.

Quantity Limits: If multiple units or items were purchased, the guarantee applies to one opened unit only. Any additional units must be completely unopened, unused, and in their original packaging to qualify for a refund.

Frequency Limit: Strictly one guarantee claim per customer.

6. Refund Processing

Once your return has been received, inspected, and approved at our warehouse, your refund will be issued.

Please allow 5–10 working days for the funds to appear in your account. If your item does not meet our return inspection criteria (and does not qualify for the Money-Back Guarantee), a refund will not be issued.

To start a return or submit a guarantee claim, please contact support@brunaebody.com.

7. Subscription Policy

Brunaé Body offers subscription options for recurring deliveries. By subscribing, you agree to recurring automated charges based on your selected delivery frequency.

Automatic Renewal: Subscriptions automatically renew at the frequency selected at checkout (e.g., every 30, 60, or 90 days). Your payment method will be charged automatically on each renewal date until you cancel.

Cancellation Policy: You can cancel your subscription at any time through your customer portal or by emailing support@brunaebody.com. To avoid being charged for your next scheduled order, you must cancel at least 48 hours before your next billing date.

Subscription Refunds: Once a subscription renewal payment has been processed and the order has been marked as fulfilled by our warehouse, we are unable to cancel or stop the shipment. If you no longer require the product, you must wait for the order to arrive and go through our standard change-of-mind return process outlined in Section 4

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