Bristol Double Glider (Stainless Brackets)

Familyhearthandpatio.com is proud to offer free standard shipping within the Contiguous US on all orders. This means that shipping is included in the price and you will not pay anything additional for having the item shipped to you.

Items are shipped via ground service. If the driver feels the delivery location is safe, they may leave the package. These shipments will typically be left at the front door or garage of your residence.

If you ordered incorrectly (i.e., you picked the wrong product), you are responsible for the return shipping cost. Return must be made within 30 days of delivery, items must be unused and in original packaging, & you will receive refund of product cost upon receipt.

If you have specific time constraints or need to delay a shipment, send us an e-mail at Online@familyhearthandpatio.com

All items are shipped U.S only

If additional delivery services are required please contact Customer Service prior to your order shipping for a quote on additional services. Once an order is shipped we are unable to upgrade the delivery service or change a shipping address without incurring additional fees.

Please review our damage/return policy to ensure proper reporting/procedure if your item is received damaged. It is very important to open and inspect all shipments immediately upon delivery. Failure to do so may void any replacement.

For Freight shipments:

Please inspect all packages carefully for damage. Keep in mind many items are (double boxed) for added protection and although an exterior box may arrive in bad shape the interior box and contents usually are fine. These are only packing materials. The best policy is to inspect your item carefully and contact us if you experience a problem. We are here to help!

If you have any questions, please contact us by email Online@familyhearthandpatio.com

***While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions of all products, and to cancel or refuse to accept any order based on an incorrect price or description. Such corrections may be made even after an order is accepted.

Freight Delivery Options:

All freight deliveries require someone present at time of delivery who is able to inspect and sign for the shipment.

If you require upgraded shipping options, please contact our Support Team for assistance and pricing

Curbside Delivery (Connecticut only with additional charge):

All standard freight shipments are delivered via Curbside Delivery. The driver will remove your item from the back of the truck. You will then be responsible for carrying the product to your home. The driver may assist you with this, but is not required to. If the driver is able to access the driveway with the truck, they may back in and unload in the driveway – again – they are not required to.

Threshold Delivery (Connecticut only with additional charge):

Threshold delivery service provides two-man delivery, to inside the threshold (front entry) of your residence or garage. The product will be left in the original packaging. If you live in an apartment building or condo in which a service elevator is not available, the product will be carried up two flights of stairs from the building threshold (4-15 steps = 1 flight).

White Glove (Connecticut only with additional charge):

White Glove delivery service provides a two-man delivery team to place your purchase inside your home in the room of your choice. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Any additional service requested at the time of delivery will be billed to the recipient. Familyhearthandpatio.com will not be responsible for additional freight services requested at the time of delivery.

Delivery Notification Details:

When your order ships we will contact you with delivery details including the name of your freight carrier, estimated arrival date of your order and contact information for the freight company. If you have any questions about your delivery service, please contact us at online@familyhearthandpatio.com

VERY IMPORTANT:

You MUST inspect the package at the time of delivery. If the box has any damage, or if you suspect the contents of the box are damaged, please write "PRODUCT DAMAGED" clearly on the sheet that the driver will ask you to sign. This ensures that Familyhearthandpatio.com can easily resolve this issue with the shipper. If the item is refused for any reason other than damage, which must be clearly noted on the sheet the driver asks you to sign, you may be liable for the round-trip shipping charges. If you have concerns regarding possible damage when your shipment arrives, contact us at online@familyhearthandpaio.com for assistance.

Familyhearthandpatio.com recommends that all products are installed by a licensed installer. Please review all model manuals and installation guide to ensure products are installed correctly. Familyhearthandpatio.com is not responsible for any errors in installation or incorrectly purchased products to be used for installation. Manufacturer's guides should always be used to verify required materials and products prior to installation.

Contact Us at

Email: Online@familyhearthandpatio.com

Contact - Family Hearth & Patio - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at Online@familyhearthandpatio.com . Please note that returns will need to be sent to the following address: 571 Broad Street New London, CT 06320 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at Online@familyhearthandpatio.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you ordered incorrectly (i.e., you picked the wrong product), you are responsible for the return shipping cost. Return must be made within 30 days of delivery, items must be unused and in original packaging, & you will receive refund of product cost upon receipt.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Online@familyhearthandpatio.com.

Refund policy

Cancellation Policy:

If you need to cancel an order, please email online@familyhearthandpatio.com as soon as possible. Once your order is confirmed cancelled, we will provide you with confirmation via email. All order cancellations must be received via email. This allows us to have a date/time stamp of your request in the unlikely event that the order has already been shipped from our warehouse.

Unfortunately, orders cannot be cancelled after they have been shipped. If an order is requested to be cancelled after it has been shipped, you will be responsible for roundtrip shipping charges and possible restocking fees as imposed by the warehouse.

Damage Policy:

If you receive a damaged or defective item or are missing parts, contact online@familyhearthandpatio.com within 24 hours of delivery for further instructions. All damage/defect issues do require email correspondence for resolution. Please keep all original packing materials and cartons available for repacking a return if that becomes necessary. We will make every effort to resolve the problem to your satisfaction. Replacements and/or replacement parts are sent as soon as possible.

Familyhearthandpatio.com makes every effort to provide high quality images to assist you in selecting your item. Some images may vary in color depending on your monitor color settings. Images can also vary on the web from how the actual item appears in your home depending on natural or artificial lighting. If precise colors are crucial to your order, please contact us by phone or e-mail for additional assistance.

Our staff is fully trained to offer any assistance you may need. Our excellent packaging and shipping record are an indication of our commitment to reduce damage incidents. Pictures are requested in the event of damage.

If a replacement is declined and you would prefer to cancel your order you may do so under the following conditions. Once the return is checked in at our warehouse, we will issue a refund. This refund will be less a restock fee and actual shipping charges. Keep in mind we are not responsible for any damage which is not reported 24 hours of arrival and noted on the delivery slip.

If you wish to return a product, you are required to e-mail online@familyhearthandpatio.com for a Return Authorization Number and further instructions. Your refund will not be processed without a Return Authorization Number.

Return Policy :

If you are not satisfied with your order, you may return it in its original packaging within 30 days of receipt for a refund. We cannot accept returns on used items or items which have been installed. *Credits cannot be issued for items which are used/assembled/installed, or items not returned in re-saleable condition. *

The shipping and handling charges will not be refunded, and certain restocking fees may also be assessed depending on the item and the respective manufacturers policy (with maximum of 20%). While our orders are offered with free shipping, please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your refund. You will also be responsible for the return shipping charges.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will provide you with return instructions and Return Authorization # for your order.

All items shipped back to Familyhearthandpatio.com should be fully insured with the carrier you choose. *Credits cannot be issued for items which are used/assembled/installed, or items not returned in re-saleable condition. *

If your order arrives Damaged:

If you receive a damaged or defective item or there are missing parts, contact online@familyhearthandpatio.com within 24 hours of delivery for further instructions. Please keep all original packing materials and cartons available for repacking a return if that becomes necessary. We will make every effort to resolve the problem to your satisfaction. Replacements and/or replacement parts are sent as soon as possible.

Familyhearthandpatio.com makes every effort to provide high quality images to assist you in selecting your item. Some images may vary in color depending on your monitor color settings. Images can also vary on the web from how the actual item appears in your home depending on natural or artificial lighting. If precise colors are crucial to your order we suggest contacting us by phone or e-mail for assistance.

Our staff is fully trained to offer any assistance you may need. Our excellent packaging and shipping record are an indication of our commitment to reduce damage incidents. Pictures are requested in the event of damage.

If a replacement is declined and you prefer to cancel your order, you may do so under the following conditions. Once the return is checked in at our warehouse, we will issue a refund. This refund will be less a restock fee and actual shipping charges. Keep in mind we are not responsible for any damage not reported within 24 hours of arrival.

If you wish to return a product, you are required to e-mail online@familyhearthandpatio.com for a RA # (return authorization number) and further instructions. Your refund will not be processed without a return authorization number.

Familyhearthandpatio.com recommends that all products are installed by a licensed installer. Please review all model manuals and the installation guide to ensure products are installed correctly. Familyhearthandpatio.com is not responsible for any errors in installation or incorrectly purchased products to be used for installation. Manufacturer's guides should always be used to verify required materials and products prior to installation.

Contact - Family Hearth & Patio - Checkout