Brisket Starter Bundle

Shipment Processing Time

We aim to process all orders within 2-4 business days. Please note, we don’t process or ship orders on weekends or holidays.

During times of high order volume, shipments may experience slight delays. We appreciate your patience and recommend allowing a few extra days for delivery. If there's a significant delay, we’ll reach out to you directly via email.

Shipping Rates & Delivery Estimates

At Drip EZ, we pass our reduced shipping rates directly to you, without markups. Shipping charges will be calculated and displayed at checkout.

Please note, delivery estimates are not guaranteed.

Shipment Confirmation & Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Your tracking number will be active within 24 hours. Orders processed late on Fridays may not start moving until the following Monday or Tuesday.

Customs, Duties, and Taxes

For international orders, any customs duties or taxes are the responsibility of the customer. Drip EZ is not responsible for these fees.

Damaged Shipments

If your order arrives damaged, we sincerely apologize. Please save the shipping box and damaged items, then send photos to info @bbqdripez .com . We'll start the process to resolve the issue as soon as we receive the photos. Please allow a few business days for us to follow up.

Contact - Drip EZ - Checkout

Can I Cancel My Order?

If you need to cancel your order, simply reach out to us as soon as possible with your order details. If your order has not yet shipped, we will be able to cancel it for you and process a refund back to the original method of payment. If the order has been shipped, we will initiate a return and send you a return label via email. The refund will then be issued once the item has been received back to our warehouse.

What Is Your Return Policy?

You can cancel your order before it ships for a full refund. Just email us at info@bbqdripez.com with your name and order number.

We accept holiday returns until January 31, 2025. On February 1, 2025 we will accept returns within 30 days of purchase. For U.S. addresses, including military and territories, use our return portal to start the process. A $11.99 return shipping fee will be deducted from your refund or store credit.

Additionally, we offer a 90-day warranty on all items, ensuring your satisfaction. If you experience any issues within this period, please contact us, and we’ll make it right.

For returns outside the U.S., please email info@bbqdripez.com .

How can I modify an order or address after the order is submitted?

Once the order is submitted for your order is printed, address and order modifications are no longer possible. However, we can assist you with the return process if needed. Please don't hesitate to contact us for help with your order.

Contact - Drip EZ - Checkout