BRINA HICKORY

Our online store offers safe and convenient shopping 24 hours a day, 7 days a week. Simply navigate through our site to select products and add them to your shopping bag using the "Add to Bag" button. When you are ready to check out, click on the shopping bag in the upper-right corner of your screen. You may then review the items in your shopping cart, remove or add more items, and then go through our secure checkout process to purchase the items in your cart.

Note: We capture payment at the time you place your order and ship your order within 2 - 7 business days, depending on peak volume*.

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We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@bearpaw.com .If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@bearpaw.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@bearpaw.com.

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