Bright Pages™ Intermediate Reading Workbook

Last Updated: May 31, 2026

1. Overview

At Bright Pages, we're committed to getting your order to you as quickly and reliably as possible. Please read this policy carefully so you know what to expect after placing your order.

2. Order Processing Time

•Orders are processed within 1–3 business days of purchase

•Business days are Monday through Friday, excluding federal holidays

•Orders placed on weekends or holidays will begin processing the next business day

•During high-volume periods (holidays, promotions, product launches), processing may take up to 5 business days

•You will receive a confirmation email when your order is placed and a separate shipping confirmation with tracking information once your order has shipped

3. Shipping Timeframes

Once shipped, estimated delivery times are as follows:

Shipping Method

Estimated Delivery

Standard Shipping

5–10 business days

Expedited Shipping

2–5 business days

Delivery timeframes are estimates only and begin from the date of shipment, not the date of purchase. Bright Pages cannot guarantee delivery dates and is not responsible for carrier delays.

4. Shipping Rates

•Shipping rates are calculated at checkout based on your order and delivery address

•Free shipping may be available on qualifying orders — any active free shipping thresholds will be displayed at checkout

•Expedited shipping rates, where available, will also be shown at checkout

5. Where We Ship

•We currently ship to all 50 US states

•We do not ship to PO Boxes, APO/FPO addresses, or US territories at this time

•International shipping is not currently available

6. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package directly through the carrier's website. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.

If you have not received a shipping confirmation within 5 business days of your order, please contact us at brightpagessupport@gmail.com .

7. Lost, Stolen, or Delayed Packages

Bright Pages is not responsible for packages that are lost, stolen, or delayed once they have been handed off to the carrier. If your tracking shows your package as delivered but you have not received it:

•Check around your delivery location and with neighbors

•Wait 24–48 hours as packages are sometimes marked delivered before they physically arrive

•Contact the carrier directly with your tracking number

If after 48 hours your package still cannot be located, email us at brightpagessupport@gmail.com and we will do our best to assist you in resolving the issue.

8. Damaged in Transit

If your order arrives visibly damaged, please:

•Take photos of the packaging and the damaged item(s) before opening fully

•Contact us at brightpagessupport@gmail.com within 7 days of delivery

•Include your order number and photos in your message

We will work quickly to send a replacement or issue a refund depending on the situation.

9. Incorrect Address

Please double-check your shipping address before completing your order. Bright Pages is not responsible for orders shipped to an incorrect address provided by the customer. If you realize you've entered the wrong address, contact us immediately at brightpagessupport@gmail.com . We will do our best to intercept the order before it ships, but we cannot guarantee changes can be made once an order is in processing.

10. Contact Us

For any shipping questions or concerns:

📧 brightpagessupport@gmail.com 📍 Monday–Friday, 9 AM – 5 PM PST

We typically respond within 1–2 business days.

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Fair point — here's a beefed up version:

Refund & Return Policy

At Bright Pages, we stand behind every product we sell. If something isn't right with your order, we're here to make it right. Please read this policy carefully before initiating a return.

1. Return Eligibility

We accept returns within 30 days of the confirmed delivery date. To qualify for a return, all of the following must be true:

•The return request is submitted within 30 days of delivery

•The workbook(s) are unused, unmarked, and unwritten in

•Items are in their original condition with no signs of damage or wear

•Original packaging is included

•Proof of purchase is provided (order confirmation email or order number)

We cannot accept returns on:

•Workbooks that have been written in, highlighted, or used in any way

•Items returned after the 30-day window

•Gift cards or digital products

•Items marked as Final Sale at the time of purchase

2. How to Start a Return

To initiate a return, email us at brightpagessupport@gmail.com with the following:

•Your full name

•Order number

•The item(s) you'd like to return

•Reason for return

We'll respond within 1–2 business days with your return authorization and instructions. Do not ship items back before receiving authorization — unauthorized returns may not be processed.

3. Return Shipping

•Customers are responsible for return shipping costs unless the return is the result of a fulfillment error or damaged item on our part

•We recommend using a trackable shipping method — Bright Pages is not responsible for returns lost in transit

•Original shipping charges are non-refundable

4. Refund Processing

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

•Approved refunds are issued to your original payment method

•Please allow 5–10 business days for the refund to appear, depending on your bank or card provider

•Partial refunds may be issued for items returned in a condition that does not fully meet our return requirements

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery at brightpagessupport@gmail.com . Include:

•Your order number

•A brief description of the issue

•Photos of the damage or incorrect item

In these cases, Bright Pages will cover return shipping and either send a replacement or issue a full refund — your choice.

6. Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please return the original (if eligible) and place a new order.

7. Late or Missing Refunds

If you haven't received your refund within 10 business days of our approval email:

•Check your bank account again

•Contact your credit card company — it may take additional time to post

•If you've done both and still haven't received it, email us at brightpagessupport@gmail.com and we'll investigate

8. Contact Us

For any questions about this policy or your order:

📧 brightpagessupport@gmail.com 📍 Monday–Friday, 9 AM – 5 PM PST

We typically respond within 1–2 business days.

By placing an order with Bright Pages, you agree to the terms of this Refund & Return Policy. Bright Pages reserves the right to update this policy at any time. Changes will be reflected on this page.

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