Brain Quest Cards

Orders will ship out within 3 business days. Flat-Rate $7.99 shipping. Some oversized items will be charged a higher fee due to the unique shipping requirements that become quite costly. Select free in-store pick-up for local customers not requiring shipping.

For items with high-demand or high levels of fraudulent transactions, we reserve the right to limit purchase of items to one (1) per customer. We will not accept orders placed through forwarding services. Orders placed with quantities of more than one of each style or using a forwarding service will be canceled and charged a restocking fee of 20% of the order total, including shipping. This is to recoup fees incurred from canceling scam orders, prevent reselling and to be sure there is enough stock to share the love with all fans and customers.

Contact - Oodles Kids - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@oodleskids.com . Please note that returns will need to be sent to the following address: 6237 SE Milwaukie Ave; Portland OR 97202

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@oodleskids.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@oodleskids.com.

Do you charge sales tax?

Nope - there is NO SALES TAX in Oregon, and the benefit extends to you.

When will I get my order?

Please allow 2 business days for orders to process. Upgrading shipping does not speed up processing time - it only increases the time once shipped. If you have a special request, please contact us before placing your order to be sure we can accommodate your needs. We typically ship USPS or FedEx - the tracking number will reflect the carrier used.

Flat-Rate Shipping

We offer $7.99 flat-rate shipping on all orders in the continental US ONLY.

Oversized Items:

Because some large toys, furniture or other items are bulky and heavy, our cost to ship them is higher than standard apparel and accessory items. Therefore, these large items may have a delivery surcharge which is applied as "Oversized Freight” charges. These are in addition to regular delivery charges and are stated within each applicable item on our site.

International Orders:

At this time we are unable to fulfill international orders, and any orders placed internationally will be canceled. We are sorry for any inconvenience.

Orders:

We have the right to cancel any order at any time. This could be, but is not limited to: Oversell, Fruad, or other situations we determine are necessary to cancel your order.

How do I proceed if my order doesn’t arrive? After an order has been shipped to the address provided, we cannot be held responsible for lost, misplaced or stolen packages. Please contact the shipping provider noted in your shipping confirmation email.

Gift Cards

Gift Card codes may be purchased and/or redeemed in-store or online. When you purchase a gift card online, you will be sent an email with a redemption code. Purchasers are responsible for providing an accurate and deliverable e-mail address. When you redeem that code either by clicking on the link in the email sent to you or by keying in the code on the checkout-payment page (or the GC-redemption screen), then you will have GC funds available to you for use in that or future transactions.

You can then use those funds for yourself, or you can gift them to friend(s) via the links provided. You can email as many as you want, to various people, up to the amount you've purchased. Whoever you email it to will receive a new redemption code and will follow the same redemption process...and they can email the funds again if they wish.

Contact - Oodles Kids - Checkout