BrailleSense 7

Shipping via UPS or USPS as per Shopify recommendation and user preference. All shipments have tracking numbers for your convenience.

•Order Fulfillment Times: 1–3 business days unless otherwise noted.

•Estimated Delivery Times: Domestic=3-7 days vs. international transit times 7-14 days.

Handling Fees/Duties: I nternational customers are responsible for customs fees.

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at headquarters@floridareading.com . Please note that returns will need to be sent to the following address: RETURNS, Florida Vision Technology, 2880 W. Oakland Park Blvd. Suite 104, Fort Lauderdale, FL 33311 You can contact us for any return question at headquarters@floridareading.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items / refurbished goods / final saleCertain types of items cannot be returned, custom ordered products (such as special orders or personalized items), and refurbished goods. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Refurbished items are sold "as-is" with no additional warranties.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at headquarters@floridareading.com.

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