Bracket Locks

Roof Top Tents Shipping

Contiguous U.S.: iKamper roof top tents are shipped via freight for a flat fee of $249. Additional charges may apply for special delivery requirements.

Alaska, Hawaii, Puerto Rico: Shipping to Alaska (Fairbanks and Anchorage only), Puerto Rico, and Hawaii is $800 plus applicable taxes.

Processing Time: Orders leave our warehouse within 24-48 hours and may take up to 2 weeks for delivery. Expedited freight is not available.

Please contact iKamper support regarding your damaged tent using the Roof Top Tent Shipping Damage Form .

Order Cancellations

Before Shipping: You can cancel your RTT order for a full refund, minus a 3.5% cancellation fee.

After Shipping Confirmation: Canceling an order already in transit incurs a 15% fee to cover shipping and restocking costs.

Refund Timing: Refunds may take up to 10 days to process.

Address Changes: If an address change is needed after shipment confirmation, any reconsignment or holding fees will be the customer’s responsibility.

Send us a note to initiate a cancellation.

Shipping Damages

We package shipments with care, but damage during transit can occur. Follow these steps if damage happens:

Inspect Delivery: Check for scratches, dents, or punctures, and take photos of any damage.

Severe Damage: If the damage is severe, refuse delivery so we can send a replacement.

Document Everything: Note all damages on the delivery receipt, even if minor. This is essential for filing a claim.

File a Claim: Submit the Roof Top Tent Shipping Damage Form within 48 hours, including photos of the damage, the box, and the delivery receipt.

Contact iKamper Support for any additional assistance.

Accessories Shipping

Accessories ordered with a roof top tent ship at no additional charge.

•When ordered separately, standard shipping fees apply.

•Accessories are shipped via USPS or UPS ground service. If your address cannot receive deliveries from these carriers, notify us during purchase so we can make alternate arrangements.

•If you'd like to expedite your shipping service, please reach out to our team and they can provide shipping quotes.

International Shipping

•iKamper products are available in over 30 countries through our dealer network. Use our Dealer Locator to find your closest dealer.

U.S. Shipping Only: iKamper USA does not offer direct international shipping. If you'd like to place a Canada order, please do so through our Canada website .

Domestic Sales Tax

Sales tax is based on your shipping address. Due to the Supreme Court ruling in South Dakota v. Wayfair , we are required to collect sales tax in states where we have an economic nexus.

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Roof Top Tents, Racks, & ExoShell 270 Awning

We strive to process and ship your orders as quickly as possible. If you need to cancel your order, please review the following policies:

Before Shipping:

•Cancel your order before it ships by contacting our customer service team .

•Refunds may take up to 10 days to appear in your account.

After Shipping Confirmation:

•If your order is canceled after it has been picked up by the freight carrier, a 15% fee will be deducted from your refund to cover shipping and handling costs.

•If you need to update your delivery address after shipment confirmation, you will be responsible for any re-consignment or holding fees incurred.

After Delivery:

•Unfortunately, no refunds or returns are available after your RTT, Rack, or ExoShell has been delivered or picked up.

We stand behind the quality of our products, which is why all iKamper roof top tents include a 2-year limited warranty for your peace of mind.

Roof Top Tent Accessories, Kitchen, & Sleep Systems

Cancellation Policy:

•Cancel accessory orders before shipping by contacting our customer service team .

•Once shipped, orders are eligible for a refund or exchange within 30 days of the shipping date.

Returns Policy:

•Items must be unused and in their original condition to qualify for a return.

•Customers are responsible for all shipping costs, which are non-refundable.

•Refunds will have the cost of return shipping deducted.

Return Process:

•Use a trackable shipping service to return your items.

•Once we receive and inspect the item, we will email you to confirm the status of your return.

•Approved refunds will be issued to your original payment method and may take up to 10 days to process.

For any questions or assistance, visit our Contact Us page—we’re here to help!

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