Bracelet Adjustment Kit

Expédition

HURUS – Shipping & Delivery Policy

We aim to process and ship all HURUS orders within 1–2 business days.Cut-Off Time: 11 AM (GMT-08:00) Pacific Standard Time (Los Angeles)

Shipping Times

Estimated delivery time: 7–12 days depending on the destination.Tracking updates may require 3–5 days to appear in the system.

Our watches are shipped directly from our certified fulfillment centers in Asia or USA to ensure fast processing and premium logistics worldwide.

Shipping Rates

Worldwide

Standard Delivery With Tracking

Orders $99.99 and above → FREE SHIPPING

Orders $0.00 – $99.98 → $8.99

Expedited Shipping & Secure Premium

$14.99

Address Responsibility

Orders are shipped to the exact address provided at checkout.Customers are responsible for verifying that their address is complete and correct.HURUS cannot be held liable for shipments sent to incorrect or incomplete addresses.

Shipments Blocked or Returned

Shipments may be returned or blocked due to:

Non-payment of VAT, taxes, or customs duties

Incorrect address

Package unclaimed at the delivery office

Local delivery restrictions

Customers must contact contact@hurus.co to organize reshipment and will need to cover the related shipping fees.

Shipping Costs Displayed at Checkout

Shipping fees may vary depending on:

Destination country

Shipping method chosen

Parcel weight and size

Possible Additional Fees (VAT, Customs, Duties)

Some countries may apply additional fees upon delivery, such as:

VAT

Customs duties

Import processing fees

These fees are entirely the customer's responsibility.

Commercial Gesture – Cost Compensation Program

To maintain a premium customer experience, HURUS offers a discount on your next order based on the additional fees you had to pay.

To receive this discount, customers must:

a) Email contact@hurus.co b) Mention their order numberc) Provide valid proof of the fees paid

HURUS reserves the right to reject the discount if the documents are inadequate.

Discount Scale

Additional Fees (% of order total)

Discount on Next Order

30% – 40%

10%

50% – 60%

15%

Over 60%

20%

No Liability Once Shipped

Ownership of the goods transfers to the customer once the order leaves our warehouse.HURUS is not responsible for issues occurring during transit.

However, if any transit-related issue arises, we encourage you to contact us — our team will always strive to find a suitable and helpful solution.

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Politique de remboursement

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start the refund or exchange process, please send us an email to contact@hurus.co with the following information :

your name

Order number

The problem (faulty product, wrong size)

What you would like (exchange or refund)

If your return is accepted, we will send you instructions on how and where to send your package. Items returned without a return request will not be accepted.

You can always contact us for any return question at contact@hurus.co .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 45 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 45 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at contact @hurus.co .

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