BOX CHAIN NECKLACE

Read more about our Shipping Policy below.

Vacier ("we" and "us") is the operator of (https://vacier.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.

2. Shipping costs and shipping times.

We ship to Europe, Asia, and Africa from our Warehouse in the Netherlands. We ship to South and North America from several warehouses in the US (Illinois, Texas, California, New Jersey, Pennsylvania). If you need shipping to South and North America go to our US website here . If you need shipping to Australia or New Zealand go to our Australian website here .

EUROPEAN SHIPPING

(From the Netherlands)

Tracked Letter (Post Office Delivery)

€4.90 / £4.20

ORDERS OVER €35 / £30 — FREE

Destination

Shipping Time

BelgiumThe NetherlandsAustriaSwitzerlandLuxembourgDenmarkSweden

3-5 Business days

FranceCyprusCzechiaSlovakiaLithuaniaCroatia

4-7 Business days

United KingdomIrelandSloveniaGermanyLatviaPortugalItalyPolandEstoniaFinlandNorway

4-8 Business days

Other European Countries

4-12 Business days*

Saudi Arabia

5-10 Business days

Asia, Africa

8-45 Business days

SingaporeSouth Korea

6-13 Business days

*Some remote areas in Europe have longer shipping times.

€5.50

ORDERS OVER €35 — FREE

Destination

Shipping time

United Arab Emirates

4-10 Business days

TürkiyeJapan

4-12 Business days

*Additional fees for local delivery may apply and are subject to handling by Emirates Post.

€5.90

ORDERS OVER €35 — FREE

Destination

Shipping time

Azerbaijan, Malaysia, Qatar

7-14 Business days

Express Shipping (Courier Delivery)

Eligible express shipping rates and shipping times across supported countries can be found below:

•Austria, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Latvia, Luxemburg, Norway, Poland, Portugal, Slovenia, Spain, Switzerland

FedEx Express

€15.90

ORDERS OVER €35

€10.90

1-3 Business Days

•United Kingdom

FedEx Express

£13.70

ORDERS OVER £30

£9.40

1-3 Business Days

•Croatia, Cyprus, Czechia, Hungary, Lithuania, Slovakia

FedEx Express

€15.90

ORDERS OVER €35

€10.90

1-3 Business Days

•Gibraltar, Greece

FedEx Express

€15.90

ORDERS OVER €35

€10.90

2-4 Business Days

•Albania, Malta

FedEx Express

€20.90

ORDERS OVER €35

€15.90

2-5 Business Days

•Saudi Arabia

FedEx Express

€20.00

ORDERS OVER €35

€15.00

2-6 Business Days

•United Arab Emirates

FedEx Express

AED 90.00

ORDERS OVER AED 135

AED 75.00

2-6 Business Days

•Japan, Singapore, South Korea

FedEx Express

€19.90

ORDERS OVER €35

€14.90

3-8 Business Days

•Azerbaijan, Qatar

FedEx Express

€21.90

ORDERS OVER €35

€15.90

3-6 Business Days

•Malaysia

FedEx Express

€19.90

ORDERS OVER €35

€14.90

3-6 Business Days

•Oman

FedEx Express

€23.00

ORDERS OVER €35

€18.00

3-5 Business Days

•Rest of Europe, Asia and Africa

FedEx Express

€22.90 - €26.90

ORDERS OVER €35

€17.90 - 23.90

1-6 Business Days

3. Returns

Original delivery costs and Vacier-return shipping labels are excluded from Refunds.

3.1 Return Due To Change Of Mind

Vacier will happily accept returns due to a change of mind as long as a request to return is received by us within 14 days. Read more about our return policy on our return page.

3.2 Warranty Claims

We offer a Lifetime Warranty on all of our products. We will happily honor any valid warranty claims. If your purchase break at any time from regular usage, submit an email with a picture of the broken item and we will provide a replacement or refund in store credit. However, we can't refund warranty claims in cash. We refund broken jewelry but not jewelry that is subjected to wear and tear.

Once the warranty claim is confirmed, you will receive the choice of:

(a) a refund in-store credit

(b) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.2 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Contact us by email at support@vacier.com for assistance.

If a package is sent to the wrong address due to the customer providing an incorrect shipping address, it cannot be refunded if lost.

4.3 P.O. Box Shipping

Vacier will ship to P.O. box addresses using postal services only. We are unable to offer courier services to these locations.

4.4 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.5 Items Out Of Stock

If an item is out of stock, we will dispatch the order once we get the item(s) back in stock.

4.6 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

All import Duties & taxes are paid within the European Union. Import duties and taxes for shipments outside the European Union may be liable to be paid upon arrival in the destination country. This varies by country, and Vacier encourages you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Vacier at the customer's expense, and the customer will receive a refund for the value of the goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

9.3 Parcels lost after being delivered

We are not responsible for any lost parcels after it has been deemed as delivered by the courier. If the parcel has been delivered in accordance with the tracking, we can conduct an investigation. If the investigation concludes the parcel has been delivered to the right location we are not responsible for any lost or stolen goods.

To avoid this happen, we suggest you choose express shipping to have the parcel delivered personally to you.

10. Customer service

For all customer service enquiries, please email us at support@vacier.com

You may return your purchase within 14 days of receiving it (providing there isn't an promotional period currently active). Provided that the jewelry is in the same condition as you received it. You must return your item with its original packaging. You will be responsible for the costs of returning the goods. The request for a refund or exchange will be processed once the warehouse confirms receipt and handling of the returned item. Original delivery costs and Vacier-return shipping labels are excluded from Refunds.

Damaged Goods

If goods are faulty, we will assist you with free replacement and no need for a return. Go to our Warranty Claim to follow the instructions. Once we receive your form, we will assist you with a free replacement.

How To Return An Item

Request a refund or exchange by visiting our Return Page or our Help Center .

You will receive an email containing detailed instructions on how to return your item(s) based on your location.

If you proceed with a return, you will be offered two shipping options:

1. Vacier return label:

•A prepaid label will be generated and sent to the email address used to submit your return request.

•Returns sent via Vacier label are fully tracked end-to-end. You will receive a tracking link by email so you can monitor your return at every step.

•The €7 label cost will be deducted from your refund.

•You have 10 days to use the label from the date it is issued. If the label is not used within this period, it will be cancelled. Should you still wish to return the item, you will need to use your own label and will be eligible for store credit only.

•*Please note that Vacier return labels are not yet available in all non-EU countries. If your location is not currently supported, you will be required to arrange your own return shipping, in which case the own label option below applies.

2. Your own label:

•You may ship the item using a carrier of your choice at your own cost.

•You must provide us with your tracking number and carrier details, as we are unable to guarantee a refund without confirmed shipment visibility.

•You need to use a tracked delivery service. If the parcel is not delivered to our warehouse due to an incomplete or incorrect address, you will be required to resend the items at your own cost before we can process your refund or exchange.

•Securely package the relevant item(s) and send them to us as per the provided instructions.

•Once we receive your return, we will process it within 10 business days. The refund will exclude any delivery costs incurred.

Exchanges

Exchanging your purchase for another item is free of charge. Please go to our Exchange Page to request an exchange.

If you are exchanging your item for a product of greater value, you will be required to pay additional fees to cover the cost of the new item. If you want a product at a lower value, we will refund the difference.