Boujee Patch (Small/Embroidery)

At American HTV Supply , we are committed to providing reliable and timely shipping for all our customers—whether you’re a DIY enthusiast, a small business owner, or running a large production shop. This Shipping Policy outlines the methods we use, estimated delivery times, shipping fees, service areas, and other important information related to order fulfillment and delivery.

Order Processing Time

All orders placed through our website are typically processed within 1 to 2 business days (Monday through Friday, excluding holidays).

Orders placed before 2:00 PM CST are usually processed the same day.

Orders placed after 2:00 PM CST , or on weekends or holidays, will be processed on the next business day.

During high demand periods—such as holidays, sales events, or new product launches—processing times may be extended.

•If there is any delay or issue with your order, we will notify you by email promptly. Our team works diligently to pick, pack, and ship your items as quickly as possible.

Shipping Methods & Delivery Times

We offer multiple shipping options to meet your needs:

Standard Shipping (Estimated 3–7 business days): Cost-effective delivery via USPS, UPS, or FedEx, depending on your location and package size.

Expedited Shipping (Estimated 2–3 business days): Faster delivery for customers requiring quicker turnaround.

Overnight/Next Day Shipping (1 business day): For urgent orders placed before 2:00 PM CST to qualify for same-day shipping.

Please note: Delivery times are estimates and not guaranteed. Once your order leaves our facility, actual delivery times may vary due to carrier policies, weather, or other external factors beyond our control.

Shipping Charges

Shipping costs depend on several factors:

•Delivery address

•Package size and weight

•Chosen shipping method

Shipping costs will be calculated and displayed at checkout before you finalize your order. We strive to offer competitive rates by partnering with trusted carriers.

We may also offer Free Standard Shipping promotions on qualifying orders (e.g., orders over $75), which will be automatically applied at checkout when available.

Shipping Destinations

Currently, we ship to:

•All 50 U.S. states

•U.S. territories including Puerto Rico, Guam, and the U.S. Virgin Islands

•APO/FPO/DPO addresses for military personnel via USPS

At this time, we do not offer international shipping . However, we are exploring options to expand our delivery network in the future.

Tracking Your Order

After your order ships, you will receive a shipping confirmation email with your tracking number and a link to track your package. If you created an account during checkout, you can also view tracking details through your account dashboard.

Tracking information is usually available within 24 hours of shipment. If your tracking number does not update or shows no movement after several days, please contact us so we can investigate with the carrier.

Delays, Lost, or Damaged Packages

While we strive for timely and safe delivery, occasional delays or issues can occur due to:

•Carrier disruptions or route issues

•Severe weather conditions

•Incorrect or incomplete address information

If your package is significantly delayed, appears lost, or arrives damaged, please contact our customer service team within 7 business days of the expected delivery date. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund depending on the circumstances.

Incorrect Shipping Information

Please verify your shipping information carefully before submitting your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If a package is returned to us due to an invalid address, additional shipping charges may apply for reshipment.

Customer Support

If you have questions or concerns regarding your shipment, our friendly customer service team is here to assist you:

Email: mesquite@AmericanHTVSupply.com Phone: (214) 758-0816

Contact - American HTV Crafts Mesquite - Checkout

American HTV Supply (“we,” “our,” or “us”) wants you to be completely satisfied with your purchase. We stand behind the quality of our products and offer a return and refund process under the following terms and conditions.

By purchasing from https://americanhtvmesquite.myshopify.com/ , you agree to the terms outlined below.

Return Eligibility

We offer returns on eligible items purchased directly from American HTV Supply under the following conditions:

Return Window: Return requests must be submitted within 30 days from the original order date.

Pre-Authorization Required: Returns will NOT be accepted without prior approval. Please contact us before sending any item back.

Item Condition: Returned items must be unused , in original packaging , and in the same condition as received. Proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return or refund:

Custom Orders: Custom or made-to-order items (e.g., Custom DTF prints )

Special Orders or items marked final sale

Please review custom product details carefully before placing your order.

Damaged or Defective Items

If your item arrives damaged or defective:

Shipping Damage: If your item was damaged in transit, report the damage to the carrier first . We will review your claim upon receiving the carrier’s inspection report.

Defective or Incorrect Item: If you receive the wrong item or a defective product, contact us within 7 days of delivery . We may request photos or video evidence to assess the issue.

If your return is approved:

We will provide a return shipping label at no cost to you.

You may choose a replacement or full refund upon receipt and inspection of the returned item.

Return Process

To initiate a return, please email our customer service team:

Email: mesquite@AmericanHTVSupply.com Include your order number , a detailed reason for the return, and photos if applicable .

Once your return is authorized:

•We will send instructions on how to return your item.

You must ship the item back within 7 days of receiving return approval.

•Returned items must be securely packaged to prevent damage during transit.

Returns sent without authorization may be refused.

Refunds

Once we receive and inspect your return:

Processing Time: Please allow 3–7 business days for processing.

Refund Method: Refunds will be issued to your original payment method.

Bank Timing: Depending on your payment provider, it may take additional time for the funds to appear in your account.

If more than 10 business days have passed since your refund approval and you have not received your funds, please contact us.

Exchanges

If you wish to exchange an item:

•Please initiate the process as a return, and then place a new order for the replacement item.

•Exchanges follow the same eligibility and timeline as returns.

Shipping Costs

Original Shipping Fees: These are non-refundable unless the return is due to our error (defective or incorrect item).

Return Shipping: Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged during shipping and the claim is approved.

Limitations

American HTV Supply is not responsible for:

•Lost or returned packages not sent using our return label (when applicable)

•Items purchased from unauthorized resellers

•Unauthorized returns sent without a return authorization

Contact Us

If you have any questions about our Return & Refund Policy or need assistance, please reach out:

American HTV Supply

3733 W Emporium Cir #400,

Mesquite, TX 75150

Email: mesquite@AmericanHTVSupply.com Phone: (214) 758-0816 Website: https://americanhtvmesquite.myshopify.com/

Contact - American HTV Crafts Mesquite - Checkout