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At Aeliya Marine Tech , we strive to provide efficient and reliable shipping services to our customers worldwide. Please read the following information regarding our shipping policy:

Shipping Options

We offer various shipping options for each country, and the methods and costs are clearly indicated on all quotations. Our official logistics partners are DHL& FedEx, renowned for their extensive delivery networks and time-definite solutions to over 200+ countries and territories worldwide. For specific services available in your country, please visit the FedEx and DHL websites. On rare occasions, we may use alternative carriers for logistical or operational reasons.

Processing and Delivery

Stock items are typically shipped from our warehouses within 24 hours of payment confirmation. Delivery times are specified on all quotations, and we provide several options, including Next Day Delivery to many locations. We also offer time-definite and Saturday deliveries to meet your requirements. Once your item(s) have been shipped, we will send you a Shipment Notification email containing the carrier's name and a tracking number with a link to their website, allowing you to track your package.

Express Delivery

Understanding the impact and cost of equipment breakdowns, we provide worldwide express delivery for all our products. Through our network of preferred partner warehouses and distribution centers, we offer a unique and efficient service across the globe.

Arrange Your Own Shipping

If you prefer to arrange your own shipping, you have the option to do so. However, please note that there may be a charge for packing and handling. To use your own shipping company, please contact our sales team with your account details and the desired service level, and we will assist you accordingly. It is important to highlight that we do not accept responsibility or liability for any loss or damage during transit if you choose your own carrier. It is your responsibility to resolve any issues directly with your shipping company.

Local Customs Charges

Please be aware that any charges related to the import of goods into your country, such as local taxes and customs duties, are your responsibility. We do not accept responsibility or liability for these charges. It is crucial that you comply with the requirements and regulations of your country regarding customs fees.

Order Status and Issues

If you have not received your order or if there are any concerns, please consider the following:

Missing or Delayed Order: Delivery usually takes 2-5 working days from the receipt of payment, depending on the chosen delivery option. In case of a delay or longer delivery time, we will notify you promptly. If you believe your item has been lost or delayed, please contact us for further assistance.

Item Temporarily Out of Stock: If an item is temporarily out of stock but we expect to receive new stock within a reasonable time, we will hold your order and dispatch the item as soon as it becomes available.

Item Unavailable: In the event that an item becomes unavailable or is discontinued by the manufacturer, rendering us unable to fulfill your order, we will contact you promptly. If we are unable to provide a suitable alternative or fulfill your order, we will issue an immediate refund if your payment has already been processed.

Payment Declined or Not Received: If we encounter any issues processing your payment, we will contact you to provide details and request that you update your card or bank information in your account as necessary.

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Return and Refund Policy:

At Aeliya Marine, we are committed to providing you with the best products and services. We understand that sometimes issues may arise, and we want to make sure you have a hassle-free experience with our return and refund process. Please take a moment to familiarize yourself with our policy:

Policy Duration:

Rest assured, we offer a generous 30-day technical warranty from the date of product delivery. If you encounter any technical issues or find the product not working as expected during this period, we will gladly offer a refund or replacement.

Return & Refund Terms:

To be eligible for a return or refund, the item must be in the same condition as received and should be in secured packaging.

If you're eligible for a return or refund, we will promptly replace the product with the same item if it's available in our stock. In the rare event that the product is unavailable, we will gladly accept the return of the shipment.

Credit Note:

We care about your convenience, so if you prefer an alternative to a refund, we can issue a credit note for the same value. This credit note can be utilized for your future purchase with us.

Eligibility Criteria for Return or Refund:

• Non-functional product received

• Condition or any other malfunction issues observed from the end client

• Cosmetic or minor damages (including damages during transit)

• Cutoff date for the delivery missed by the client (e.g., vessel schedule)

• Product misplaced in transit

Proof of Purchase:

For a smooth return process, please provide us with a receipt or proof of purchase, such as PI/PO Number Invoice No and Date of Delivery.

Refunds Process:

Once we receive the product, our dedicated team will carefully inspect it. We will then send you an official email notifying you about the updated status of your refund request.

Approved Refunds:

If your refund is approved, the amount will be processed and credited to your original method of payment or credit card within a specific timeframe. For exact details, please refer to our Payment Terms.

Late or Missing Refunds:

If you haven't received your refund yet, we recommend checking your bank account first. If the refund is still not reflected, please contact your credit card company. Keep in mind that it might take some time for the refund to be officially posted, and contacting your bank could help resolve any processing delays.

Further Assistance:

If you have followed the steps above and have not received your refund, please reach out to us at sales@aeliyamarine.com for further assistance. Our dedicated team is always ready to help you.

Exchange/Replacement:

We understand the importance of a seamless shopping experience. Therefore, we offer exchanges only for defective or damaged items. If you need to exchange an item for the same product, please email us at sales@aeliyamarine.com, and we will guide you through the process. Kindly ship the item to the following address:

Aeliya Marine Tech Pvt. Ltd.

1149, Sir P Pattani Road, Krishna Nagar,

Bhavnagar 364001, Gujarat, India.

Company GST Number: 24AANCA4097K1Z9

Company IEC Number: 2415002224

Contact No: +91 9725218535

Email: sales@aeliyamarine.com

Shipping Information:

To return your product, kindly mail it to the address mentioned above. Please note that you are responsible for the shipping costs incurred for returning the item, and these costs are non-refundable. If a refund is processed, the return shipping cost will be deducted from the refund amount.

Delivery Time for Exchanged Products:

The delivery time for exchanged products may vary depending on your location. Rest assured, we'll make sure to get the replacement to you as soon as possible.

Shipping Insurance:

For items valued over $75, we highly recommend using a traceable shipping service or purchasing shipping insurance. This ensures that your returned item is properly tracked, and you have peace of mind throughout the process.

If you have any questions or need further clarification, please don't hesitate to contact us at sales@aeliyamarine.com or you can call us on +91 9725218535. Our customer support team is here to assist you in every possible way.

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