Boris Light

We use USPS and sometimes UPS services for our shipping services within the USA. Once we hand the orders/packages to USPS for shipping, we are no longer responsible for missing packages or packages delivered later than the predicted timeframe. Please note that the predicted timeframe for delivery is from when the package is handed to USPS, not necessary from when your order was placed. We usually will require 24-48 hours from ordering depending on the day of the week to process, pack, and hand the package to USPS / UPS for shipping.

We will not grant refunds for any packages that are lost in transit, stolen, or for packages that are marked as delivered but not received.USPS / UPS may have delays due to situations such as Holidays, staff shortages, etc. Woodland Mod has no control over these variables and can only assist you as the customer further by providing you with the Package Tracking information that you may use to contact USPS directly to inquire about any missing or late deliveries. By continuing checkout through our online store, you are agreeing to the terms that Woodland Mod is not responsible for late or missing packages and that it is the responsibility of the customer to engage with USPS to inquire further about the location of such packages. Once an order is placed, we begin the packing process as soon as possible. Please be aware that during Winter and Holiday months, that there is a chance USPS / UPS may have slower delivery times than predicted.

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Exchanges/Returns While we hope that you are in love with your Woodland Mod orders, all exchanges/returns must first be approved by a representative of Woodland Mod LLC. Please email orders@woodlandmod.com with pictures or details on why you wish to make your return or exchange, and your original order number within 48 hours of the date of your package delivery . Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges where applicable. Items being returned not due to being damaged in transit must be returned in original and unused condition with original packaging and/or tags. Woodland Mod representatives have the right to deny requests for exchange or returns if it is determined that this criteria has not been met. Ceramics and unframed prints are not eligible for returns, except in the unlikely exception scenarios listed below.

All sale items are final sale and non-refundable.

Exchanged or returned items must arrive to our shop within 14 days of request for return/exchange via email. If shipping, we recommend you send the package insured and with tracking as we are not responsible for missing packages. Once you send your request email and hear back from us, you may bring your returned or exchanged item in-person rather than shipping it.

Prints Due to the risk of wrinkling and damage when unrolled, all unframed prints purchased from our shop are final sale and are non-refundable. This applies to both in-store and online purchases. The only exception to this policy is in the unlikely event that a customer receives the wrong print or wrong size of print from what was originally ordered. In this unlikely event, please email orders@woodlandmod.com with a photo of the print received and your order information and keep the print you received in the original tube that it was shipped in.

Ceramics To minimize risk of breakage in transit, a ll items under the "ceramics" category purchased online are non-refundable and final sale . By purchasing a handmade ceramic from our shop, you are acknowledging that each handmade item is unique and has variations in shape, color, pattern, and general size, and may differ slightly in appearance from the photos featured on the product's page on our online shop. For a more precise idea of the visual variations in the individual ceramic piece you are hoping to purchase, it is suggested that ceramics are purchased in-person at our storefront location.

We inspect every ceramic that we ship, and will not ship a ceramic that has damage or cracks. If your ceramic arrives broken or with cracks/damage, please reach out to orders@woodlandmod.com to inquire about a refund/exchange (this must be approved by a Woodland Mod LLC representative and supported with photos of the item and photos of the shipping package in which the item was received, as well as original order information). Due to the unique nature of pottery pieces as well as the availability of hand-made items, it is not guaranteed that we will have replacements available for exchange of ceramic pieces broken in transit. In this scenario, you will be issued a refund rather than an exchange. Glassware Many of our glass items are extremely fragile and require delicate handling. We will never ship glassware that appears to have cracks or chips. If your glassware arrives with damage, it most likely happened during shipping, in which case you could be eligible for an exchange (email orders@woodlandmod.com within 48 hours of your delivery). Glassware broken after the item(s) have been unpacked from the delivery box or after use are not eligible for return or exchange.

Diffusers/Perfumes/Liquid ItemsReturns for these items are accepted only under the following conditions: 1. The product has not been open or used. Scent sticks have not been placed into diffuser liquid and perfume is full. 2. In the case where the product has been opened or used, but is proven to be defective (liquid separation/solidification/other) please detail and provide photos to our orders email. 3. The original packaging (boxes/tags/etc.) must be fully in tact.All items must be in-like new condition to be eligible for return.

Lighting / LampsAll lamps and lighting are non-returnable unless proven to be damaged during shipping. In this case, email orders@woodlandmod.com within 48 hours of your delivery with photos and a description of the damage.Determined Shipping PricesShipping prices for our online shop are set and determined based on the total weight of your order and our standard rates with USPS. Currently, we only offer standard shipping from USPS within the United States. Standard shipping times will vary based on your distance from our shop (Seattle). If you are in need of expedited shipping, please email orders@woodlandmod.com prior to checking out and we will get back to you with expedited shipping cost estimates and can send you a special order to pay.

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