Boracay Stool

We offer free ground shipping on all U.S. orders of $50 or more, shipped from our warehouse in New Jersey. Please allow 1–3 business days for your order to be processed before it ships. Orders placed after 12:00 PM ET are not guaranteed to ship the same day.

U.S. Shipping Rates & Delivery Times

Shipping Method

Delivery Time

Cost

Ground

4–8 business days

$9 on orders under $50. Free on orders $50+.

Express

2 business days*

$24.95

*Express orders must be placed by 12:00 PM ET on a business day. Delivery is 2 business days from the date your order is fulfilled — not the date it is placed.

Orders of $300 or more require a signature upon delivery. Free returns are available on orders over $300.

Shipping Carriers

Most U.S. orders ship via UPS or USPS. Orders containing fragile items may ship via FedEx.

All orders shipping to PO, APO, or FPO addresses are shipped via USPS only.

Rug & Fine Jewelry Shipping

Fine Jewelry is made to order and ships separately within 5 business days of your order. Lab-grown diamonds ship within 7 business days.

Rugs ship separately and may require a longer lead time than standard items.

Delivery Issues & Delays

Order Marked as Delivered but Not Received

Please allow up to 3 business days for the package to arrive. Carriers occasionally mark a package as delivered before it has been physically dropped off, and it typically arrives shortly after.

If your order is not received within 3 business days of the delivery confirmation, please contact Customer Service within 30 days of the carrier's delivery date. We cannot resolve unreported delivery issues after 30 days.

Package Stuck in Transit

If your package is experiencing a delay, our customer service team can open a mail search request on your behalf. This process typically takes 3–5 business days before a resolution can be provided. Contact Customer Service to request a mail search.

Extended Holiday Returns

Items ordered between November 1 and December 24 are eligible for return through January 15 of the following year.

International Shipping

We ship to most international destinations via DHL Global Express, in partnership with Global-E. Select your country in the navigation menu to shop and check out in your local currency.

Visit the International Shipping Portal to track your order or start a return.

View international shipping rates by country.

Learn more about EU Right of Withdrawal.

Returns

All items — including sale items — are eligible for return within 30 days of the order date. Free returns are available on U.S. orders over $300. A $5 return fee applies to U.S. orders under $300. Return fees for international orders vary by location and will be calculated at the time of return.

View the full return policy and start a return.

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All items – including sale items – are eligible for return within 30-days of the order date. Returns in acceptable condition will be credited at item price, including tax, to your selected preference (original payment method or gift card). Return credits exclude any shipping fees paid. Returns on U.S. orders under $300 incur a $5 fee, which will be deducted from your refund. International return fees vary by location and will be shown when you initiate your return.

All items must be returned in their original condition, unwashed, unworn, and with original product packaging and tags attached. Underwear must be worn when trying-on your purchase. Legwear, including socks & tights must remain unopened.

We reserve the right to refuse returns that show any signs of wear and do not meet our standards. Any evidence against this policy will result in a refusal of your return.

The Natori Company reserves the right to make the final decision on all returns.

How to Start a Return

•Create a return using your order number and email address.

•Domestic returns: Start here

•International returns: Start here

•Follow prompts to select items and reason for return.

•Drop off your package with USPS.

Exchanges

We do not currently have a direct exchange program; a new order must be placed. If any promo codes were applied to your original order, you may contact customer service to receive a new promo code for your exchange item.

Refund Timing

Returns are typically processed within 10–14 business days after arrival. Refunds are issued 3–5 business days after processing, depending on your bank.

Returning Multiple Orders

We recommend shipping each return order separately, as each return is processed with its own tracking number and documented items. Combining orders in one package will affect our ability to guarantee a refund for any missing items not associated with the return label.

Gift Returns

Gift returns are available for domestic orders only and can be processed through our return portal.

Refunds for gift returns are issued as a digital gift card. The gift card code will be sent to the gift recipient's email address and can be used toward a new purchase.

Quality Issue Policy

If for any reason there are quality issues with your items, please contact customer service within 90 days of your purchase providing proof of purchase and pictures of the item. The Natori Company reserves the right to make final judgment on all quality issues.

International Returns

For information on international returns, duties, taxes, and more, please visit the link below.

Global Help Center

Using Your Own Shipping Label

If you ship using your own label, we recommend a trackable and insured method. Natori is not responsible for lost packages outside our return portal.

Return Address

The Natori Company

Attn: Returns Dept

5 Empire Blvd

Carlstadt, NJ 07072

Extended Holiday Returns

Items ordered between November 1 and December 24 are eligible for return through January 15 of the following year.

Fine Jewelry Returns

Fine Jewelry purchased on natori.com is eligible for a full refund within 30 days of the order date. Items must be unworn and in the same condition in which they were received. Please contact Customer Service for assistance with your return.

Rug Returns

Rugs purchased on natori.com are eligible for a refund within 30 days of the order date. Items must be unused and in the same condition in which they were received. Please contact Customer Service for assistance with your return.

Delivery Issues

If your tracking shows delivered but you did not receive your order, please contact Customer Service within 30 days of the carrier's delivery date.

Returns from Other Retailers

The Natori Company will only accept returns for items purchased on natori.com or through Natori's social channels. We cannot accept returns for items bought from other retailers.

Returning Natori Items to Other Stores

Items purchased from The Natori Company via www.natori.com can only be returned using this policy. Department stores, boutiques, and other stores that carry product made by The Natori Company will not accept returns of items purchased at www.natori.com.

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