Boho Hair Ties

We typically fulfill your order within 3-5 business days after your order has been received. Economy shipping via USPS typically takes 5-8 additional days for delivery. Upgraded Express shipping with USPS Priority usually takes 2-3 business days after your tracking is received. Upgrading to Overnight Shipping* with USPS usually takes 1-2 business days after fulfillment.

*If you pick overnight shipping, that does not mean we will pack your order that day, you still have to wait the 3-5 business days for fulfillment to be completed, overnight is shipping only.

For domestic orders in the USA, we charge a flat $5 fee for shipping of orders under $50. Orders over $50 automatically qualify for free shipping at checkout and include economy shipping. *Initial shipping charges to receive your package from us will not be refunded in the case of a return.*

Business days consist of Monday - Friday; please allow extra time on the weekends and holidays.

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We have a 30-day return policy, which means you have 30 days after ordering your item(s) to request a return.

If you are unsatisfied in any way with your headbands, simply return them for a full refund! Returns are only accepted on orders shipped within 14 days.All sale apparel/wardrobe is FINAL SALE.For returns, please email help@soulvationsociety.com. with your order number and reason for return.Headband returns MUST be unworn and have no visible wear and tear to receive refund. Refunds are distributed after the product is returned to us and inspected.

In the case of any product damage or breakage, our team will require proof of break or damage. In some cases, we will ask the customer to return the damaged product to us for further inspection prior to issuing a refund. Refunds are processed for damaged products after our inspection is finalized.

All hair ties remain under a 30 day return/refund policy after the order has been placed. In the case of rare malfunctioned hair ties, we are happy to provide a partial refund within our 30 day policy with proof of photos of damage or breakage. Partial refunds are determined upon further quality control inspection. In some instances, hair ties may need to be returned to our headquarters for further inspection prior to issuing a partial or full refund. For any questions please email us at help@soulvationsociety.com.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused (trying on is OK, as long as the product is not worn for a longer period of time), with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at help@soulvationsociety.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we receive your return, we will process a full refund on the item(s) you requested to return. Shipping fees cannot be refunded.You can always contact us for any return question at help@soulvationsociety.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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