Body-Solid Tools Stability Ball 65cm Red

Shipping Policy – Pure Craft Industries

Last Updated: April 24, 2026

Pure Craft Industries ships commercial fitness equipment throughout the continental United States using standard parcel carriers and freight delivery services based on product size and weight.

Shipping Methods

Standard Shipping (0–149 lbs)

Orders under 150 lbs typically ship via UPS, FedEx, or USPS.

•Shipping rates are calculated at checkout based on weight, dimensions, and destination

•Estimated delivery time: 3–8 business days after shipment

•Tracking information is provided once the order ships

Freight Shipping (150+ lbs)

Products weighing 150 lbs or more (including but not limited to strength equipment, cardio machines, and rack systems) require freight delivery.

•Freight shipping costs are not included at checkout

•A separate freight quote will be provided after order placement and before shipment

•Orders will not be processed or shipped until the customer reviews and approves the total shipping cost

Freight delivery options may include:

•Curbside delivery

•Liftgate service (for residential deliveries)

•Scheduled delivery appointment

Final delivery method depends on carrier availability and delivery location.

Order Processing Time

•Most in-stock items ship within 2–4 business days

•Custom, backordered, or special-order items may require additional processing time

•Customers will receive shipping confirmation and tracking details via email

Total Cost Transparency

All applicable charges, including product price, shipping costs, and applicable taxes, will be clearly communicated and approved prior to shipment.

Delivery Responsibilities

Customers are responsible for:

•Providing accurate shipping information

•Ensuring delivery access (driveway, doorway clearance, etc.)

•Being available for scheduled freight deliveries when required

Shipping Damage or Issues

All deliveries must be inspected upon arrival.

If an item arrives damaged, missing, or incorrect:

•Notify Pure Craft Industries within 48 hours of delivery

•Provide photos of the product and packaging

•Include your order number

We will work to resolve the issue promptly.

Contact Information

Pure Craft IndustriesEmail: info@purecraftindustries.com Phone: 815-690-9469Website: https://www.purecraftindustries.com

Contact - Pure Craft Industries - Checkout

At Pure Craft Industries, we are committed to providing high-quality products and ensuring customer satisfaction.

Return EligibilityWe offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unused and in original condition

In original packaging

Accompanied by proof of purchase

Non-Returnable ItemsThe following items are not eligible for return:

Custom or made-to-order products

Installed or used equipment

Clearance or final sale items

Return ProcessTo initiate a return, please contact us at MLyons@PureCraftIndustries.com with your order number and reason for return.

If your return is approved, we will provide instructions on how and where to send your item.

Return AddressPure Craft Industries1333 S Schoolhouse RdNew Lenox, IL 60451United States

Unauthorized returns sent without prior approval will not be accepted.

Return ShippingCustomers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged or Incorrect ItemsPlease inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 5 days with photos so we can resolve the issue promptly.

RefundsOnce your return is received and inspected, we will notify you of the approval status.

Approved refunds will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Contact InformationPure Craft Industries1333 S Schoolhouse RdNew Lenox, IL 60451United States

Email: MLyons@PureCraftIndustries.com

Contact - Pure Craft Industries - Checkout