Bobby's Training Pants & Book Bundle

COUNTRY

COST

DELIVERY TIME

SERVICE

AUSTRALIA

$6

6-15 DAYS

AUSTRALIA POST

NEW ZEALAND

$6

6-15 DAYS

AUSTRALIA POST

REST OF WORLD

$6

6-15 DAYS

AUSTRALIA POST

PLEASE NOTE: Timeframe estimates are from when the parcel is sent and only account for business days. All orders are processed within 2 business days as we know how important it is to receive your purchase promptly. These do not include delays outside our control. Tracking your parcel Once your order has been packed and left our warehouse, you will be emailed a tracking number.Please check your junk mail as some customers find this email is redirected to this folder. https://www.rudiebaby.com.au/apps/parcelpanel Please take note that customs have the right to stop your parcel for a considerable amount of time, to conduct routine checks. Postage Information When orders are sent, they do not require a signature on delivery. If you are not home, it will be left in a safe place or at your local post office.

Please allow 1-2 days processing time before your parcel is sent. We aim to process orders within the same day of purchase, excluding public holidays.

Logistics are out of our control and there may be delays due to the global pandemic. Missing parcels In the event that your parcel is held up or is lost, it may take up to three months to receive an answer from the Courier's Investigation Team. These timeframes are out of control & we will do our best to find a solution. Incorrect Information Once your order has been placed no changes are able to be made. Please double check your shipping address is correct before confirming your order. Business addresses must include the business name.

If parcels are not collected or are required to be returned to the sender due to insufficient or incorrect information, postage costs are unable to be refunded. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

If you do find you have entered incorrect shipping information please contact us at: hello@rudiebaby.com.au .

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Because our products are worn against the skin or used directly with your child, we maintain a strict no-returns policy for hygiene reasons. This applies to all orders, including change-of-mind purchases. We know that's not what everyone wants to hear, but it's how we keep things safe for every family.

Here's what we do offer:

60-Day Risk-Free Trial (First-Time Customers)

Never tried Rudie Baby before? We want you to feel confident giving us a go. If your first order doesn't work out, here's how the trial works:

•You can test one item from your first order

•If it's not right for your family, contact us within 60 days of receiving your order and we'll refund that one item (excluding shipping)

•Ordered more than one item? We can offer store credit for up to three additional items

•This trial applies to first-time customers only

Sizing

Please take a moment to check our sizing guide before placing your order. Because our products are a sanitary item and can't be returned, we're unable to offer refunds or exchanges for incorrect size selections. If you're unsure which size to go for, reach out before you order and we'll help you get it right the first time.

Damaged or Faulty Items

If something arrives damaged or isn't working as it should, we want to sort it out quickly. Contact us within 7 days of receiving your order and include photos of the issue. We'll arrange a replacement straight away.

Order Cancellations

Orders can be cancelled within 2 hours of being placed. After that, we're usually already packing your order and can't make changes.

Questions?

Drop us a line at hello@rudiebaby.com.au and we'll get back to you within 24 hours.

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