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Delivery from Boujee Babies | Baby and Children's Store

Due to the current state of affairs shipping costs have risen substantially and shipping is taking longer than ever. We are doing our absolute best , but please ask for your patience and understanding during these unprecedented times.

Orders are processed within 1-3 business days, Monday-Friday. Please note during our busy season, October-December and during any special sale events orders will take additional time to process . Once items are prepared for shipment, standard shipping in the continental US takes 1-5 business days in transit. Most items are shipped from Kannapolis, North Carolina .

Orders placed over the weekend will be processed and shipped on Monday. In the event of delay, we will notify you via email or phone.

You can cancel your order up to 24 hours after purchase as long as your order has NOT been processed for shipment. Orders of $100 or more qualify for free standard shipping, excluding items that are large, bulky, or require special handling and incur shipping costs exceeding $20. In such cases, additional shipping charges may apply. If your order includes an item that falls into this category, a Boujee Babies team member will contact you to discuss the additional shipping fees. You will have the option to approve the extra charges or cancel your order at that time.

Boujee Babies is not responsible for lost or stolen packages. Please contact us at

info@boujeebabies.shop for signature required shipping if you are concerned that your package cannot be delivered in a safe, secure space.

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Returns from Boujee Babies | Baby and Children's Store

Official Return Policy

At Boujee Babies, we value your satisfaction and strive to ensure a smooth shopping experience. Below is our comprehensive return policy:

Return Eligibility

Full-price merchandise and unless otherwise noted, items can be returned within 14 days from the date of purchase for an exchange or in-store credit. Items must meet the following conditions to be eligible:

Unused and in original condition.

Original tags intact.

Original packaging included.

Proof of purchase (receipt).

To initiate a return, please contact us at info @boujeebabies .shop . Items sent back without prior return confirmation will not be eligible for return.

Final Sale Items

The following items are considered FINAL SALE and are not eligible for return, exchange, or store credit:

Items discounted by 25% or greater (e.g., clearance items, grab bags, and any product labeled as "Final Sale").

Shoes, jewelry, sunglasses, and headwear for hygienic reasons.

Personalized/monogrammed items due to their custom nature.

Pre-Order items.

Refunds

Refunds are only issued in specific cases:

If we shipped the wrong item.

If a full-price item being returned for exchange is out of stock.

If the item you've purchased is unavailable due to inventory discrepancies or damage

Refunds will be processed to the original payment method within 10 business days after approval. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, contact us at info @boujeebabies .shop . Please note that inventory discrepancies are typically refunded during the packing process and the refund process will be initiated immediately. You may not receive prior communication informing you of cancellation of item(s).

Exchanges

Exchanges can only be made for size or store credit. For shoes, items must be unworn and in original condition. The fastest way to ensure you get what you want is to return the eligible item and make a separate purchase for the new item once your return is accepted.

Shipping Policy

Free shipping applies to orders with shipping costs up to $20. For oversized or heavy items (e.g., large toys or furniture), additional shipping fees may apply.

Prepaid return shipping labels are not provided. If you require assistance with a return label, an $8 fee will be deducted from your refund.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately at info @boujeebabies .shop if:

The item is defective or damaged.

You received the wrong item.

Please retain all packaging materials, take photos of the damage, and provide as much detail as possible.

We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food).

Custom products (e.g., personalized items or special orders).

Personal care goods (e.g., beauty products).

Hazardous materials (e.g., flammable liquids or gases).

Gift cards.

If you have any questions or concerns about your purchase or return, please contact us at info @boujeebabies .shop . Thank you for supporting our small business!

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