Blue Bowling Set

Delivery times

All orders are processed within 1-2 business days of receiving the order, provided that we receive due payment, clearance and stock availability. During our sales period order processing may however take up to 5 business days. We operate Monday to Friday with the exception of Swedish public holidays.

An order confirmation will be sent by email when your order is placed. If you have not received this confirmation within 24 hours please contact our Customer Service Team.

Once your package is shipped we will send you a second email with a final confirmation and instructions on how to track and collect your package. When your order has been delivered to the nearest pickup point, you will be notified via the contact information provided in connection with your purchase.

Shipping costs

For orders above 899 SEK within Sweden, shipping is free with Budbee Box and 1299 SEK with Budbee Home. For international orders, shipping costs will be calculated, added to your order and displayed at checkout.

Traceable orders

Up to date delivery information can be accessed at any time by clicking the tracking link in the “Your order has been despatched” email. You can also sign into your account and via “Your Orders”, track your order from there.

Countries we ship to

Garbo&Friends currently ships to the following countries: Andorra, Australia, Austria, Belgium, Bosnia and Herzegowina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Czech Republic, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Japan, Jersey, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Arab Emirates, Ukraine, United Kingdom and United States of America.

Swedish Orders

Swedish orders sent to a pickup point of your choice are shipped with DHL or Schenker and will be delivered within 2-5 business days, with the exception of sale periods. A text notification will be sent to your cell phone when your package is ready to be collected.

For at home deliveries with Budbee, your order will be delivered to your door within 2-5 business days, with the exception of sale periods. Go to Budbee’s app for more instructions and information on what they need from you to be able to make the delivery.

International orders

International orders are shipped with DHL or UPS and will be delivered within 5-10 business days with the exception of sale periods. We are unable to redirect orders once items have been dispatched.

Delivery times are provided as guidelines only and issues such as payment authorization and destination customs clearance may cause delays. Please note that we are unable to deliver to post office boxes.

Custom & Import fees

All international orders are shipped DDU (Delivery Duty Unpaid). We are in no way responsible for any delays in shipping, including local delivery errors or international customs issues. The receiver will be responsible for all taxes and customs duties. Overseas deliveries are subject to local import duties and taxes, which are in all cases payable by the customer upon receipt and may be affected by customs and excise delays. All Garbo&Friends orders are shipped from Sweden (EU).

Late delivery

If your order has not been delivered within a week after the stated delivery time, please contact our Customer Service Team at customer@garboandfriends.com. This may mean that there is an issue with your order, contact us to avoid further delays.

Unclaimed Packages

If an order is declined, not picked up, or not acknowledged within the designated time period and this results in the order being sent back to our warehouse, Garbo&Friends will refund the order and charge a fee of €30 / 300 SEK deducted towards shipping and handling fees.

If an order is returned to us due to failure to pay the required customs/ taxes for the order, Garbo&Friends will charge the amount the customs that the country in question charges us, the amount for this can vary.

If you have any questions about this or would like for us to send a receipt to you stating the customs charges, please contact our Customer Service Team at customer@garboandfriends.com. If you have any questions or issues about the customs charges, please contact your local customs office to resolve the situation.

Goods Damaged in Transit

Garbo&Friends ensures all packages sent out are quality-checked and damage-free when leaving our warehouse. Any damage that occurred in transit that is visible before the package has been opened should be reported to our Customer Service Team immediately at customer@garboandfriends.com

Contact - Garbo&Friends - Checkout

General Information

We want you to love your purchase! If for any reason you’re not completely satisfied, you may return your item within 30 days of receiving your order. This policy applies to both full-priced and sale items.

Holiday Returns: Purchases made between December 1st and January 15th qualify for an extended return window .

Accepted Returns

To be eligible for a return, the item must be:

•In its original, unworn, unwashed, and undamaged condition.

•In original packaging with tags and labels attached.

If you're unsure whether your item qualifies for a return, please contact us at customer@garboandfriends.com before sending it back.

Refunds

•Once your return is received and approved, we will process your refund to the original payment method.

•Please allow up to 10 business days for the refund to appear in your account.

•Original shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or item, please:

•Return the original item.

•Place a new order for the desired product.

Denied Returns

We reserve the right to refuse returns that do not meet our criteria. Returns may be denied if:

•The product is stained, damaged, washed, or has a strong odor (e.g., perfume, pet, smoke).

•The product is returned with poor packaging, resulting in damage during transit.

•The item is a hygiene product (e.g., face masks, pacifiers).

If a return is denied, the item will not be refunded or sent back.

Returning Your Purchase

•Pack the item securely, ideally in its original packaging.

•Add your order number in the package

•Use a trackable shipping service and keep proof of postage.

Send your return to:Garbo&Friends c/o EmotionTegelvägen 4382 92 NybroSweden

Note: You are responsible for return shipping costs unless the item is defective or incorrect.

International Returns

•Customers outside the EU must send returns Delivered Duty Paid (DDP).

•Any unpaid customs fees will be deducted from your refund.

•Declare the correct value of the items to avoid delays in processing.

Claims for Defective or Wrong Items

If you receive a damaged, defective, or incorrect item, you must report it within 2 months of receipt.

•Contact us at Customer@garboandfriends.com with your order number, photos of the issue, and a description.

•If necessary, we will provide a prepaid shipping label.

•Once we verify the issue, we will issue a full refund or send a replacement.

For further questions, please email us at customer@garboandfriends.com. We’re happy to help!

Contact - Garbo&Friends - Checkout