BluDento B2 LDAC aptX HD USB DAC Bluetooth Audio Receiver

China Post Standard ShippingMost standard shipments are sent through China Post. The specific service depends on the size and weight of your order.Packages usually reach their destination in 10-14 business days, but occasionally take longer. Orders placed after 5 pm Pacific Time may require +1 day to process. For example, orders placed after 5 pm on a Friday may not be processed and shipped until the following Monday.We offer free shipping on all orders.Tracking Your PackageShipping ConfirmationYou will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package here:

https://track.4px.com/#/This tracking information may take up to 12 hours to become available.Issues With Tracking InfoWe are always happy to help, but unfortunately, we only have access to the same tracking information you have. We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at eshop@bludento.comLost PackagesBluDento will not be responsible for any items damaged or lost during transit.Any claims should be filed with the respective carrier.If all else fails, please contact our support team directly for assistance at eshop@bludento.com

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IntroBluDento provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.Products sold by BluDento as refurbished ("pre-owned") come with their own unique warranty, so please see our refurbished warranty page for details on those items.This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

30-Day Money-Back Guarantee for Any ReasonUndamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in BluDento’s warehouse for inspection, the refund process will begin.Returns must include all accessoriesItems must include original packagingFor non-quality related warranty claims, buyer is responsible for shipping costsFor non-quality related warranty claims, BluDento refunds the cost of the product itselfReturns may be rejected if items do not meet the above requirementsRefund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through BluDento’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

Warranty Claims for Quality-Related IssuesAll quality-related defects on items sold directly by BluDento or BluDento's authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).BluDento's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.Quality-related warranty claims on purchases made through BluDento's authorized distributors and retailers, such as Walmart and BestBuy, are handled through BluDento (see list of authorized distributors and retailers here).For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, BluDento will offer a partial refund according to the usage time of the device.Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.Process:Buyer must provide sufficient proof of purchaseBluDento must document what happens when buyers troubleshoot the productThe defective item’s serial number and/or visible proof depicting the defect are requiredIt may be necessary to return an item for quality inspectionFor defective items that BluDento needs to have returned, warranties on those replacements are voided if the wrong item is returned to BluDento or if the defective item is not returned.Valid proof of purchase:Order number from online purchases made through BluDento or BluDento's authorized resellersSales invoiceDated sales receipt from an authorized BluDento reseller that shows a description of the product along with its pricePlease note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.Shipping costs must be covered by buyer in the following situations:Returning products for any reason other than a proven defectWarranty claims on items taken outside the original country of purchaseBuyer’s accidental returnsReturning personal itemsReturning items claimed to have defects but found by BluDento quality control to be in working conditionReturning defective items in international shippingCosts associated with unauthorized returns (any returns made outside of the approved warranty process)Not Covered Under Warranty:Products without sufficient proof of purchaseLost or stolen productsItems that have expired their warranty periodNon quality-related issues (after 30 days of purchase)Free productsRepairs through 3rd partiesDamage from outside sourcesDamage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)Purchases from unauthorized resellersBluDento is not liable for:Loss of data incurred from use of BluDento productsReturning personal items sent to BluDentoWhen returning items with a prepaid shipping label provided by BluDento, BluDento takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. BluDento does not provide refunds for items damaged in transit for non-quality related warranty claims.

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