Blackstone 5 Piece Griddle Toolkit | 257‑5230EU

FREE SHIPPING TO MAINLAND UK!

We proudly offer FREE DELIVERY to most postcodes in mainland UK.

Additional charges may apply for:

Parcel deliveries to the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands and Scottish Islands.

Pallet deliveries to Scotland, Wales, Devon, Cornwall and access-restricted zones of Central London (in addition to those areas above). Pallet deliveries will be noted in the Details tab of the Product Page.

We are unable to calculate these charges at checkout. If you believe your postcode may be affected, please contact us for a delivery quote at info@gardenhearth.co.uk or call 0330 088 1208 .

Shipping to Offshore and Remote Areas of the United Kingdom

Some of our products may be shipped to offshore and remote areas of the UK - including Northern Ireland, Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands and Scottish Islands. Please email info@gardenhearth.co.uk to confirm a quote before ordering.

However, some of our range can NOT be shipped outside of mainland UK. This includes products by:

•Alchemy

•Barbecook

•Brabura

•Buschbeck

•Cozze

•Fontana

GRLLR

HOT WOK

•Martsinen

•Revolve

•Sunstone

Order Confirmation

Once you place your order, we’ll send you a confirmation email. Your payment will be pre-authorized but only captured after we confirm that the item is in stock and ready to dispatch. If the item is unavailable, we will void the pre-authorization and notify you promptly.

Delivery Timeframe

Orders placed before noon are usually processed the same day. Orders placed on weekends or bank holidays will be processed on the next working day.

Many of our products have next-day delivery if ordered before noon. Most others deliver within 2-3 business days.

Some heavy products are delivered on pallets, the delivery date of which will be booked with you in advance to ensure appropriate vehicle access and availability of someone to receive the delivery. See Pallet Deliveries below.

Deliveries are carried out by independent companies/carriers depending on the product, so although we endeavor to keep estimates reasonably accurate, delays (although rare) are sometimes out of our control.

Deliveries typically occur on weekdays between 9:00 AM and 5:30 PM . Drivers may attempt to notify you approximately one hour before arrival; however, this service is not guaranteed.

Delivery Requirements

Someone Must Be Present: Deliveries require a signature upon receipt. If no one is available to accept delivery, re-delivery charges may apply.

Damage Inspection: Upon delivery, it is important to inspect your items immediately. Our products are insured during transit, so if you notice any significant damage to the packaging please sign on the delivery documents as "Damaged" and obtain a countersignature from the driver. Then promptly inform us, providing photos, immediately (no later than 24 hours) at info@gardenhearth.co.uk . This is because most couriers will not accept damage claims beyond this point, which will delay (or prevent) any resolution we could offer you. If you cannot inspect the contents of the package immediately, sign as “Unchecked” and inspect as soon as possible. If an item is incorrect, damaged, faulty, or is missing parts, we will arrange replacement of these at no cost to you. Please contact us at returns@gardenhearth.co.uk

Delivery Method

All orders are shipped using trusted couriers with tracking provided.

Pallet Deliveries

For large or heavy items, delivery may be made via pallet. This will be noted in the Details tab on the product page.:

•Pallet deliveries will be booked in with you a time of your convenience to ensure suitable access and presence of someone to receive the delivery.

•Pallets are delivered curbside by truck, and there must be sufficient access for them to do so.

•After unloading, the driver will move the item as close to your property as possible using a hydraulic trolley, but this cannot operate on uneven surfaces (grass, gravel, cobbles, or steps). Please ensure a suitable delivery surface. Additional assistance or equipment may be required for heavy items.

Installation

We currently don't offer installation services. We recommend arranging this with a local tradesman. Please keep the packaging and pallet in case you need to return the item within the returns period.

For any questions, please contact our Customer Services team at 0330 088 1208 or email info@gardenhearth.co.uk

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Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving the goods. Cancellations prior to dispatch (usually within 24 hours) are eligible for a full refund including shipping. However, if your order has already been dispatched to a carrier, is in transit, or has been delivered, you would be liable for return of the goods to us. To cancel, you must notify us in writing at returns@gardenhearth.co.uk , including your order details, a clear statement of your wish to cancel, and reason why. Returns must meet the criteria outlined below under Returns Eligibility.

Some products allow extended returns beyond 14 days. This is detailed in the Returns & Warranty tab on the Product page.

Return Eligibility

Items must be unused, unassembled, in their original packaging, and in a resaleable condition.

Certain items (e.g., custom orders or hazardous materials) may be non-returnable. If unsure, please reach out to us.

Return Shipping Costs

The customer is responsible for return shipping unless the item is damaged, faulty, or incorrect. The condition of the goods is the customer's responsibility until received by us, so please ensure they are well-packaged and consider using insured shipping to protect against loss or damage.In some cases, we can arrange pickup, but charges will apply. To enquire, please reach out to us at returns@gardenhearth.co.uk

Refunds and Exchanges

Refunds: Once your return is received and inspected, we will process your refund within 10 business days . It may take additional time for your bank to post the refund. If more than 15 business days have passed since your return was approved, reach out at returns@gardenhearth.co.uk.

Exchanges: To exchange an item, complete the return process and place a new order.

Damaged, faulty, or incorrect items

Upon delivery, it is important to inspect your items immediately. Our products are insured during transit, so if you notice any significant damage to the packaging please sign on the delivery documents as "Damaged" and obtain a countersignature from the driver. Then promptly inform us, providing photos, immediately (no later than 24 hours) at info@gardenhearth.co.uk . This is because most couriers will not accept damage claims beyond this point, which will delay (or prevent) any resolution we could offer you. If you cannot inspect the contents of the package immediately, sign as “Unchecked” and inspect as soon as possible. If it is discovered an item is faulty, incorrect, or with missing parts within the return window stated on the product page, we will arrange replacement (parts or full, as appropriate) at no cost to you. We may request photos or videos to assess the issue, and in some cases the item may need to be returned for inspection. If a return is required, we will cover or reimburse the return shipping cost once the fault is confirmed. Please reach out to us at returns@gardenhearth.co.uk

Exceptions

Certain items cannot be returned, like perishable goods, custom products, and hazardous materials like flammable liquids or gases. If you're unsure about your item, please ask.

Sale items cannot be returned unless they are damaged or faulty.

Product Warranties

If a fault develops after the return window but within the manufacturer’s warranty period, the item will be handled under the manufacturer’s warranty. Remedies may include replacement parts, repair, or replacement depending on availability and the manufacturer’s terms.

Please consult the Returns & Warranty tab on the Product's page for details of each product's warranty. In general, the following exclusions may apply:

•Items that have not been used in line with the instruction manual supplied

•Items which have been used for display purposes

•Items damaged by customer misuse or extreme weather conditions

Initiating a return

To begin the return process, reach out to us at returns@gardenhearth.co.uk and tell us what’s wrong. Please include:

•Your name

•Order reference number

•Your Address

•Email address

•Contact number

•Date of purchase

•Date the goods were received by you

•If you ordered multiple items, which one/s you want to return

•Reason for return

If your return is accepted, we'll provide you with instructions on how and where to send your package back. Please note, we cannot accept items sent back without prior authorization.

Got questions?

If you have any questions or concerns about your return, feel free to reach out at returns@gardenhearth.co.uk or call us on 0330 088 1208 .

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