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Shipping Policy Overview

Welcome to Cambridge World Inc,. We are dedicated to providing you with the best shopping experience. This shipping policy outlines the terms and conditions related to the delivery of products purchased from our website, www.cambridgeworld.com.

Order Processing Time

Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Cutoff Time: Orders placed by 12:00 PM (noon) EST will begin processing the same day. Orders placed after 12:00 PM (noon) EST will be processed the next business day.

Shipping Rates and Delivery Estimates

We offer various shipping options to meet your needs:

Domestic Shipping

Standard Shipping: 5-7 business days

Expedited Shipping: 2-3 business days

Overnight Shipping: 1-2 business days

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

•We offer international shipping to most countries.

Standard International Shipping: 7-14 business days

Expedited International Shipping: 3-7 business days

Shipping charges and delivery estimates for international orders will be calculated and displayed at checkout. Please note that international shipments may be subject to additional customs fees, taxes, or duties, which are the responsibility of the recipient.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through our website or the carrier’s website.

Shipping Address

Please ensure that your shipping address is correct and complete. We are not responsible for shipments delivered to an incorrect address provided by the customer.

Shipping Restrictions

•We will ship to all types of addresses including P.O. Boxes and APO/FPO addresses.

•All shipping addresses are subject to verification to ensure accuracy and prevent fraud.

Lost, Stolen, or Damaged Packages

Lost Packages: If your package is lost in transit, please contact us at ( (800) 221-2253, (212) 675-8600, (718) 858-5002 or email info@cambridgeworld.com . We will work with the carrier to locate your package or arrange a replacement.

Stolen Packages: We are not responsible for packages that are confirmed as delivered but are subsequently stolen. Please ensure a secure delivery location.

Damaged Packages: If your package arrives damaged, please contact us within 48 hours of receipt. Provide photos of the damage, and we will assist you with a replacement or refund.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy .

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

Email: info@cambridgeworld.com

Phone: (800) 221-2253, (212) 675-8600 or (718) 858-5002

Fax: (718) 858-5437

Address: Cambridgeworld, 6018 Fresh Pond Rd, Maspeth, NY 11378

Website: www.cambridgeworld.com

Thank you for shopping with Cambridge World!

Contact - Cambridge World Inc - Checkout

Overview

At Cambridge World Inc, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of the delivery date for a full refund or exchange, subject to the conditions outlined in this return policy.

Return Eligibility

To be eligible for a return, the following conditions must be met:

Return Period: Items must be returned within 30 days from the date of delivery.

Condition: Items must be returned in their original condition, unused, and in the original packaging with all accessories, manuals, and documentation.

Proof of Purchase: A valid receipt or proof of purchase must be provided.

Non-Returnable Items

The following items are not eligible for return:

•Special order items or items that are specifically ordered for you.

•Items marked as non-returnable in the product description or title.

•Software and downloadable products.

•Perishable goods (such as food, flowers, or plants).

•Custom products (such as special orders or personalized items).

•Personal care goods (such as beauty products).

•Hazardous materials, flammable liquids, or gases.

•Sale items or gift cards.

Return Process

To initiate a return, please follow these steps:

Contact Us: Email us at info@cambridgeworld.com or call us at (718) 858-5002, (212) 675-8600, or (800) 221-2253 to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.

Receive Return Instructions: We will provide you with return instructions and a return shipping address.

Pack and Ship: Securely pack the item(s) in the original packaging and include all accessories, manuals, and documentation. Ship the package using a trackable shipping method to the address provided in the return instructions:

Cambridgeworld6018 Fresh Pond Rd,Maspeth, NY 11378

Return Shipping Costs

Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the return is due to a defective item or our error.

Defective or Incorrect Items: If you receive a defective item or an item different from what you ordered, please contact us at info@cambridgeworld.com or call us at (800) 221-2253, (212) 675-8600, or (718) 858-5002. We will provide a prepaid return shipping label for the return.

Restocking Fee

We reserve the right to charge up to a 15% restocking fee for returns that do not comply with our return policy.

Refunds

Once we receive and inspect your returned item(s), we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@cambridgeworld.com .

Exchanges

If you wish to exchange an item, please follow the return process outlined above. Once your return is processed, you can place a new order for the desired item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact Us

If you have any questions or need further assistance with your return, please contact us at:

Email: info@cambridgeworld.com

Phone: (800) 221-2253, (212) 675-8600, or (718) 858-5002

Fax: (718) 858-5437

Address: Cambridgeworld, 6018 Fresh Pond Rd, Maspeth, NY 11378

Website: www.cambridgeworld.com

Thank you for shopping with Cambridge World Inc.!

Contact - Cambridge World Inc - Checkout