Black Rivage Weekender Duffel

Order Cancellation

Decorated orders can be canceled within 48 hours after placement for no additional charge at all. Full or partial orders needing to be canceled after that 48-hour window will incur a 20% restocking fee based on the order value. After your proof has been approved, or auto-approved by missing that 48-hour window, the order will enter production and therefore cannot be canceled.

Blank samples are shipped directly from our brand partners to avoid unnecessary transit times and to arrive to our customers as soon as possible. Therefore, blank sample orders are unable to be canceled after order placement.

If you need to cancel an order after your order placement, please contact our order processing team at orders@merchology.com with your request.

Returns

Merchology does not accept returns on decorated orders or blank sample products.If you’re unhappy with your order because the product is defective or the imprint quality isn’t what you expected, contact our order processing team at orders@merchology.com and we will find a suitable resolution. We may need to have an item sent back for review at that time. Your experience with Merchology means everything to us and we will do our best to work with you on any issue. We must be notified of all issues within 30 days.Please do not send your purchase back to the manufacturer or Merchology without contacting our service team first.

Refunds (if applicable) For order cancellations, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@merchology.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@merchology.com.

Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please ship using a trackable shipping service or purchasing shipping insurance.