Black Raspberry Vanilla by Scents

Processing Time Orders are processed within 1–3 business days after payment is confirmed. You will receive a shipping confirmation email with tracking information once your order has shipped. Please note that processing times may vary slightly depending on the supplier fulfilling your order.

Domestic Shipping (United States)

•Standard Shipping: $8.00 — estimated delivery 5–8 business days

•Express Shipping: $15.00 — estimated delivery 2–3 business days

•Free Standard Shipping on all orders $30.00 and over

International Shipping We ship to over 60 countries worldwide. International shipping rates are calculated at checkout based on your location and selected shipping method. Available options include:

•USPS First Class Package International

•USPS Priority Mail International

•USPS Priority Mail Express International

•DHL Express Worldwide

•Flat rate international shipping from $29.99

Delivery times for international orders typically range from 7–21 business days depending on destination and customs processing. Please note that customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Order Tracking Once your order ships, you'll receive a tracking number via email. You can use this to monitor your shipment's progress.

Shipping Delays We are not responsible for delays caused by carriers, customs, or circumstances beyond our control. If your order hasn't arrived within the estimated timeframe, please contact us at zachcartmell06@gmail.com and we'll do our best to help.

"International orders may be subject to import duties, taxes, and customs fees upon delivery. These charges are determined by your local customs authority and are the responsibility of the recipient. They are not included in your order total or shipping cost. My Hole in the Wall is not responsible for delays caused by customs processing."

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at zachcartmell06@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at zachcartmell06@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at zachcartmell06@gmail.com.

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