Black Cheetah Headstall

Please keep in mind when ordering, that our custom item shipping times vary from 2-5 weeks, depending on the product. A shipping notification with tracking number will be emailed to you upon shipment. Shipping charges cover packaging, handling, and shipping. Once your package is scanned “Accepted” by USPS, they have assumed responsibility for your items. Once we ship your package, First Class packages are usually delivered in 3-5 business days and Priority Mail in 1-3 business days. We occasionally have a package delayed for delivery, or unfortunately lost. While we cannot control their delivery, we can help you with USPS Customer Service and locating your package. Once a package shows delivered, it will be your responsibility to contact USPS for lost packages. We cannot do anything if it says delivered. International orders take 10-12 weeks for delivery. Please note, we will not adjust the value on International customs forms. We are not responsible for any customs fees, VAT fees, or any fees required by your location that are associated with the delivery of an International package. International buyers may have to pay additional fees in order to sign for/receive a package. We do not filter those charges in our shipping prices. It is solely the customers responsibility for those extra fees.

The amount charged for shipping at checkout is an estimate. We reserve the right to invoice the buyer for the difference after the order has been packaged and weighed. If shipping payment is not received within 48 hours, the invoice will be refunded and cancelled.

Please verify the shipping address. I cannot be responsible for items shipped to incorrect addresses. If an item is returned due to an incorrect address you will have to pay for it to be reshipped. I DO NOT change shipping addresses. It is left up to the customer to change the shipping address, BEFORE you check out.

Contact - Pretty Polos By Jessie & Lopin' With Grace Tack LLC - Checkout

An item can only be returned if it has a flaw or something is physically wrong with it when you receive it. Items that have been tried on a horse or left outside cannot be returned. Buyer is responsible for shipping fees for the return. You MUST contact us within 14 days of delivery if a defect/flaw has occurred. No returns/no exchanges after 14 days of delivery.

If doing a exchange, the buyer is responsible for the shipping fees, including the shipping to return your new exchanged item back to you. We will invoice you prior to shipping back to you. Invoice must be paid before shipment occurs.

EXCHANGES MUST BE MADE WITHIN 14 DAYS OF DELIVERY DATE. If over that period, we will not exchange your order or refund your order via store credit. If wanting to exchange for a gift card, we will issue the gift card once items are received. If you are returning an item, & not exchanging, you will only be issued a gift card (store credit) for the amount of the item. Again, this item (s) can not be used, & must come back with tags & the original packing if there was any.

If we do not have the item you ordered in stock, i will contact you to see if you would like to pick a replacement item instead. If not, a gift card will be issued for store credit. We do NOT offer refunds any other time.

We do not offer a refund for orders, especially custom orders. We cannot refund, change payment, add or remove discount codes once the order is placed. Once the order is placed, it is placed and not available to be refunded to you. You will not be refunded if you chose the wrong payment method. The order is processed the way it is once you select checkout and complete order. We are a small business, & hope you understand every order counts for us. While we're sure to quality check orders a minimum of two times prior to shipment, sometimes mistakes still slip through our hands. If you receive items that are damaged or not as described, please contact us. As we do ship items quickly, please make sure your shipping address is correct. If it is not, please email or message us ASAP with the correct info.

Contact - Pretty Polos By Jessie & Lopin' With Grace Tack LLC - Checkout