Bit Stool, Stack Green

Processing:

•Orders are processed and shipped Monday–Friday.

Most orders ship within 24 hours, though larger orders or those including specialty items may take up to 72 hours.

Please double-check your shipping address at checkout.

Little King is not responsible for incomplete, inaccurate, or inaccessible addresses. Orders returned due to address issues may require additional shipping fees for reshipment. Original shipping costs are non-refundable.

Order Cancellation:

We begin processing orders quickly to ensure fast delivery.

•Once an order has been packed or a shipping label has been created, it cannot be canceled.

•If you no longer want your order, you may return it once received, in accordance with our Return Policy.

•Shipping fees are non-refundable.

If you need to cancel, please contact us as soon as possible—we’ll do our best to assist before your order enters the packing stage.

Shipping:

•Orders ship via UPS Ground, UPS Ground Saver, or USPS First Class, whichever is most cost-effective.

You’ll receive a shipping confirmation email once a label is created. Tracking information may take up to 1 business day to update after the package is picked up.

Please note:

•Shipping time estimates at checkout reflect transit time only and do not include processing time.

Once a package has been handed to the carrier, delivery is outside of our control. We are not responsible for delays due to weather, holidays, or carrier issues.

Local Pickup:

•You’ll receive an email when your order is ready for pickup.

•Orders can be collected during store business hours (please check our website for current hours).

•Local pickup is not available for large furniture items (e.g., Hem).

Payments

We accept:

•Visa, Mastercard, American Express, Discover, PayPal, and ShopPay.

•Gift cards and store credit

•Cards are charged at the time of order fulfillment.

Please note:

•For security reasons, we cannot modify billing details after an order is placed.

•If you need to change your payment method, please contact us to cancel your order and place a new one.

•We are unable to offer price adjustments or apply promo codes after purchase.

International Orders (Taxes & Duties):

•International orders ship via DHL or UPS International Economy.

•Estimated delivery is 10–14 days from the order date.

•Customers are responsible for any customs duties or taxes required by their country. Little King is not responsible for these charges.

Gift Certificates

•Digital and physical gift cards can be used online and in-store.

•Gift cards do not expire.

Please note:

•Gift cards purchased online are always issued digitally.

•After purchase, you will receive an email with a link to access and use the gift card.

•If the gift card is intended for someone else, you can simply forward this email to the recipient.

•For security reasons, we are unable to send a digital gift card to any email address not associated with the original order.

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We want you to love what you bring home from Little King. We stand behind the quality of the brands we carry and want every item to meet your expectations. If something arrives less than perfect, please reach out right away—we’re here to make it right. If for any reason you are not happy with your purchase, eligible items may be returned within 30 days of purchase for a refund or store credit. Store credit is valid for one year from the issue date.

Eligibility Requirements:

Items must be unused, in sellable condition, and in the original packaging.

Proof of purchase is required for in-store returns (receipt, email confirmation, or order number).

Little King reserves the right to deny returns or exchanges if they do not meet these conditions.

All sales are final on:

•Sale and markdown items

•Special orders and custom pieces

•Off-site sales and seasonal items

•Gift cards

•Paper goods, books, and magazines

•Pantry items

•Skincare, fragrance, personal care, beauty products, and candles

•Socks

Bit Stools, Arnold Circus Stools, NYChair X, and Simon Pearce items

How to Start a Return/Exchange:

You can submit a return request through our portal here , or email us your request with your order number (found in your confirmation or shipping email.)

Once a return label has been issued, item(s) must be shipped back to us within 5 business days . Returns not sent back within a reasonable timeframe may be refused.

•Please allow 3-5 business days for refunds to process after your return has been received and inspected.

Returns should be sent to:

Little King Attn: Returns 199 Main Street Beacon, NY 12508 USA

Shipping & Return Fees:

Customers are responsible for all shipping fees, including the cost of return.

•In the event you received the wrong item, or the item arrived damaged, you will not be responsible for shipping fees to replace your item or get you the correct one.

•Original shipping fees are non-refundable.

•International duties and taxes are non-refundable.

Little King is not responsible for lost or damaged returned goods.

Returned to Sender or Refused:

I f a package is refused or returned to sender:

•Original shipping costs are non-refundable

•Return shipping fees may be deducted from your refund

Please double-check your shipping address at checkout. We are not responsible for incomplete, inaccurate, or inaccessible addresses. Orders returned due to address issues may require additional shipping fees for reshipment.

Lost or Stolen Packages

If your tracking shows delivered but you can’t locate your package, we recommend waiting 24 hours , as carriers occasionally mark packages delivered slightly early.

If it still hasn’t turned up, please reach out with your order number—we’re happy to help file a claim on your behalf.

Damaged, Defective, or Incorrect Items:

If your item arrives damaged or defective, please contact us within 30 days of delivery.

If you receive the wrong item or your order arrives damaged, we will cover the cost of return shipping and send a replacement at no additional charge.

To help us resolve the issue quickly, we may request:

•Photos or video of the item showing the damage

•Photos of the packaging (inside and outside of the box)

In most cases, we will file an insurance claim with the shipping carrier. Once a claim is submitted, please allow up to 7 days for a resolution.

After the claim is resolved, we will offer either a refund or replacement , depending on your preference and item availability.

Please note that once an order has been handed to the carrier, responsibility for safe transit rests with the shipping provider. Little King is not liable for damages that occur in transit.

After 30 Days of Delivery:

Issues reported after 30 days fall outside of our coverage and are better resolved by contacting the brand manufacturer directly for warranty support.

Extended Holiday Returns

For orders placed between November 25 – December 25:

•Returns and exchanges are accepted through January 8

•Items must still meet all standard return eligibility requirements

•Final sale items remain non-returnable

•Gift recipients may exchange items; refunds are issued to the original payment method

Furniture Shipping & Returns

Shipping & Delivery: Small furniture ships via UPS Ground (signature required) Larger items ship via freight:

•$299 Curbside Delivery (continental U.S.)

•$449 White Glove Delivery (metro NYC & Los Angeles only)

Furniture Returns:

•Furniture may be returned within 14 days of delivery

•Items must be unused and in original packaging

Please note:

Customers are responsible for arranging return freight (e.g., Roadie or GoShare ). Little King is not responsible for coordinating pick up of large items for returns.

•Customers are responsible for return shipping costs.

•A repackaging fee applies if original packaging is not available:

•5% for freight items

•$10 for parcel returns

Custom and made-to-order furniture is final sale

To initiate a furniture return, please contact: info@littleking.online

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