Bistro Rectangular Table

Please view our full Terms and Conditions of Sale for further details

5. DELIVERY/COLLECTION

5.1. Cedar Nursery shall aim to fulfil all orders at the earliest opportunity however, any time scales stated by Cedar Nursery will be an estimate only.

5.2. Delivery periods are provided in working days (i.e. - 20 working days = 4 weeks), to account for the incidence of public holidays and that transport couriers typically operate weekdays only.

5.3. Deliveries are made weekdays only, typically during the hours of 8.30am to 5.00pm, however this can vary depending on the delivery method. Cedar Nursery will endeavour to give approximate delivery dates and times; however, these can only be used as an estimate and Cedar Nursery can take no responsibility for failure of delivery during appraised times.

5.4. The party delivering on behalf of Cedar Nursery when requested shall be instructed to contact the Customer to advise a delivery date near the term of their order. This notice may vary dependant on the delivery method.

5.5. Product delivery shall be to kerbside or driveway only. It is at the discretion of the carrier or delivery driver, should they decide to transit the goods to an alternative point on the property of the Customer.

5.6. Cedar Nursery cannot be held responsible for delay in delivery caused by; (a) the manufacturing process, or (b) third party such as a contracted carrier.

5.7. Should the delivery period extend beyond (whichever is longer) that published or agreed or 30 days after the date of order (as section 19 of the Distance Selling Regulations) the Customer can cancel their order without penalty unless the product is a bespoke or made to order item.

5.8. It is the responsibility of the Customer to notify any access concerns to Cedar Nursery at point of order. Particular attention should be paid to gate/door and passageway widths.

5.9. It is the responsibility of the Customer’ to provide free and unobstructed access for product delivery to the desired location of the item purchased. Any failed, abortive or return delivery charges shall be recovered from the Customer at cost. Please also see 3.7

5.10. It is the responsibility of the customer to ensure suitable safe access is available.

5.11. In the interests of Health & Safety for Cedar Nursery employees or contractors, on delivery of bulky or heavy products shall not be; (a) lifted over walls, fences etc, and (b) transited to other floors other than highway level.

5.12. All delivered goods must be signed for (POD) by the Customer or their appointed representative, at which point responsibility and risk of the goods (not title if unpaid) shall pass to the Customer.

5.13. If the Customer cannot be in attendance on delivery, prior authority and acceptance of responsibility to leave the unattended product must be sent to sales@landscaping.co.uk;

5.14. Cedar Nursery will not bear any abortive costs arising from the Customer due to a failed delivery.

5.15.i. For a 'premium delivery service' to be completed, the customer must provide images and/or videos of the access route or delivery may be refused.

5.15.ii. Should a ‘premium delivery service’ fail to occur on the expected date Cedar Nursery, where Cedar Nursery are at fault shall reimburse the cost of the ‘premium delivery charge’. Reimbursement will be limited to the ‘premium delivery service’ fee paid by the customer at the time of ordering.

5.16. It is the duty of the Customer to make themselves available to be contacted prior to delivery. Should Cedar Nursery or its chosen agent be unable to contact the Customer the delivery of the order may be adversely affected.

5.17. Cedar Nursery is not liable for delivery delays or failures caused by factors outside of Cedar Nursery control including “Acts of Nature”, adverse weather conditions, road accidents, vehicle breakdown or personal illness.

Contact - Cedar Nursery - Plants and Outdoor Living - Checkout

Please view our full Terms and Conditions of Sale for further details

8. RETURN (CANCELLATION)

8.1 Product Description

All Goods are newly manufactured for sale or to order, as described on Cedar Nursery literature and website.

8.2 Cancellation Rights

Subject to the exceptions in section 8.3 below, you have the right to cancel your contract within 14 calendar days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

8.3 Exceptions to Cancellation Rights

You do not have the right to cancel the contract in the following circumstances:

•Where the contract is for goods that are made to your specifications or are clearly personalised

•Where the contract is for goods which are liable to deteriorate or expire rapidly, including but not limited to:

Plants and other living specimens

Cut flowers and perishable horticultural products

•Where the contract is for bespoke products, optional fixtures, adaptations, or products made to order

8.4 How to Cancel

To exercise your right of cancellation, you must inform us of your decision to cancel this contract by a clear statement. You can do this:

•In writing to Cedar Nursery's registered address

•By email to sales@landscaping.co.uk

•By completing and submitting the cancellation form (if provided)

You may use the model cancellation form available upon request, but it is not obligatory.

8.5 Effects of Cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

8.6 Return of Goods

You must send back the goods or hand them over to us without undue delay and in any event not later than 14 calendar days from the day on which you communicate your cancellation of this contract to us.

You will have to bear the direct cost of returning the goods. Return costs are not fixed and are based upon variables such as product and location. Typical return costs begin at £65 for a pallet. Where you request Cedar Nursery to undertake a collection and return, we shall notify you of the return charge in writing (by email) prior to undertaking the process.

8.7 Condition of Returned Goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. Goods must be returned in their original condition and packaging where possible.

8.8 Customer Responsibilities

It is your responsibility to:

•Retain possession and take reasonable care of the goods until they have been returned to Cedar Nursery

•Ensure goods are adequately packaged for return transit

•Meet all product return costs as specified in section 8.6

8.9 Refund Timeline

We will make the reimbursement without undue delay, and not later than:

•14 calendar days after the day we receive back from you any goods supplied, or

•(if earlier) 14 calendar days after the day you provide evidence that you have sent back the goods

8.10 Refund Method

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. Any return costs will be deducted from the refund amount.

8.11 Non-Profit Return Charges

Cedar Nursery will not profit from any return charges received from customers. A return charge will always equate to the actual cost Cedar Nursery incurred for collection and processing.

8.12 Late Returns and Restocking

There may be a restocking charge applied if goods are returned outside of the statutory cancellation period. Such charges will be clearly communicated before acceptance of any late return.

8.13 Order Confirmation and Cancellation Rights

On placement of a website (ecommerce) order, you will receive an automated response including order confirmation and electronic invoice. Cedar Nursery reserves the right to cancel an order of any item prior to the delivery of the item, in which case a full refund will be provided promptly.

8.14 Information Requirements

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers will be provided with clear information about their cancellation rights, including:

•The conditions, time limit and procedures for exercising the right of cancellation

•Where applicable, information about your liability to pay costs in accordance with regulation 34(3) or 35(5)

•Information about circumstances where the right of cancellation does not apply

Contact - Cedar Nursery - Plants and Outdoor Living - Checkout