Birchaven Willow Console

We know you are excited to receive your beautiful items but please allow up to 15 business days for your items to ship. Furniture, Bedding, Curtains, Rugs & Vinyl Floorcloths, Lighting, Wall Clocks & Mirrors, Custom Orders, Wallpaper and some over sized items can sometimes take up to 6-10 weeks to ship. If you are uncertain if your item(s) have one of the above extended shipping time frames please contact us before placing your order as many of these items can not be canceled once placed and/or may result in a restocking or cancellation fee. We will notify you if pieces from your order are back ordered beyond these estimated time frames. Once your order ships we will email you a shipping confirmation so that you may track your items. Please note that the above are estimated shipping time frames only and cannot be guaranteed by A Cottage in the City. In the rare occasion your item becomes backordered, you will be notified by email immediately to discuss your shipping options.

Furniture, lighting, and some over sized items will ship via LTL Freight and will be delivered curbside. Some of these oversized pieces may not fit on the liftgate and will need to be offloaded from the truck with the customers help at time of delivery.

All orders are shipped via UPS, FedEx or USPS with shipping costs being calculated by the weight of the item(s) purchased, the method of shipping chosen at checkout, and the destination address. International orders will not have taxes and duties included in the shipping cost; international taxes and duties will need to be paid separately by the customer. We are obligated to declare all items as merchandise and are not able to mark items as "gift". Unfortunately, we cannot ship to P.O. boxes.

* Please note several of our product lines feature standard free shipping (within the 48 contiguous states only). International orders are not eligible for free shipping. If you order an item with free shipping and are outside the 48 contiguous states you will be billed for shipping or the order will be canceled with a 10% cancellation fee deducted. If you order an item that offers free shipping in addition to one or more regular items, you will be charged only for the shipping costs for the regular shipping item(s). If you would like your free shipping item(s) shipped using an alternative method please contact A Cottage in the City for a shipping quote.

Pre-Order Items

Pre-order items are not yet available but may be purchased to hold your allocation for the next incoming available shipment as well as lock in the current purchase price. Some pre-order items have additional processing lead times once the items become available, and may not ship immediately. Please contact us prior to ordering a pre-order item if you need it by a certain time frame as canceling a pre-order item may result in a cancelation fee of up to 20%. Pre-order estimated arrival dates can not be guaranteed.

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Custom made to order, vintage items, holiday items, sale items, and some oversized items are not eligible for return or exchange and are considered final sale, which will be noted in the Shipping & Info tab on each product page. For these final sale items we encourage our customers to view all descriptions, measurements, and photos, as well as contact us with any questions before purchasing. Items that are eligible for return or exchange, which will be noted in the Shipping & Info tab on all product pages, can be returned for a merchandise credit or exchange, less all shipping fees. Furniture & Light Fixtures can be returned or exchanged, excluding custom made items which will be noted on the Shipping & Info tab, less all shipping fees plus a 20% restocking fee. A Cottage in the City wants its customers to be completely satisfied with their purchases and shopping experience so if you are not satisfied with your purchase for any reason please contact us for a return authorization within 7 days of receiving your item. Upon review we will email you a return authorization and further instructions. Return shipping is the responsibility of the customer. Please note: returns will not be accepted without prior authorization.

Pre-Order Items

Preorder items are not yet available but may be purchased to hold your allocation for the next incoming available shipment as well as lock in the current purchase price. Some preorder items have additional processing lead times once the items become available, and may not ship immediately. Please contact us prior to ordering a pre-order item if you need it by a certain time frame as canceling a pre-order item may result in a cancelation fee of up to 20%. Pre-order estimated arrival dates can not be guaranteed.

Returning or exchanging "Free Shipping" items

Several of our product lines feature free shipping. If for any reason you need to return an item with free shipping, the refund and/or merchandise credit you receive will be for the item price minus our original shipping cost. The only exception to this policy is if an item received is defective or damaged, in which case it will be replaced with no additional shipping fees.

Canceling Furniture And Custom Orders

Once you have placed your order you have up to 2 business days to contact us to cancel any custom order and/or furniture order and have the amount refunded to your credit card. After 2 days, custom orders and/or furniture orders are non-refundable. These non-refundable orders include all furniture lines, personalized or monogrammed items, custom made to order Sugarboo Designs, and anything else that is made to order. If you are at all uncertain if what you are ordering is considered custom, please contact us to verify.

Damaged Items

If you receive an item that is damaged or defective please notify A Cottage in the City within 24hrs of receiving the item. We will email you a return authorization with instructions for returning the damaged or defective merchandise and send you a replacement free of shipping. If you no longer would like the item that you received damaged you will be issued a merchandise credit for the item plus applicable shipping. *If your package appears to have been damaged in transit, please take pictures of damaged outer packaging as pictures will be needed to file a claim with the shipping carrier. For freight and white glove deliveries, please inspect your items before signing delivery slip to ensure there has been no damage.

Holiday Returns

For items purchased from November 15th through December 25th of a given calendar year, the return/exchange date is extended out to January 10th of the following calendar year. Please note that the holiday return policy refers to in-stock items ONLY and all the policies above still apply.

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