Biotic Complex Kids

Shipping Policy – Complementary Supplements

UK Shipping & Delivery

We offer free delivery on all UK orders over £24.99 (subtotal, excluding VAT).

For UK orders under £25.00, a shipping fee of £2.50 applies.

We do not currently offer international shipping.

Dispatch Times

Orders are processed Monday to Friday, excluding public and bank holidays.

•Orders placed before 10 AM (Monday – Friday) will typically be dispatched the same day.

•Orders placed after 10 AM or on non-business days will usually be dispatched within 2 business days.

Please note: Opting for 1st Class delivery does not guarantee same-day or next-day dispatch.

Delivery Methods & Estimated Times

Royal Mail

1st Class Mail – Estimated delivery within 1–2 business days

2nd Class Mail (including Recorded Delivery) – Estimated delivery within 2–4 business days

Courier Delivery

For high-value or heavier orders, we may use a courier service. If we ship your order via courier:

•You will receive a notification email.

•If a valid mobile number was provided, you will receive a text message approximately one hour before delivery.

•Courier deliveries typically arrive the next business day.

Parcel Handling & Missed Deliveries

Most orders will not fit through a standard letterbox. If you are not home to receive your parcel:

•Leave a note for the postman to deliver it to a neighbor.

•Check for a "Not able to deliver" note from Royal Mail and follow the instructions for redelivery or collection.

•If uncollected within 5 business days, your order may be returned to us.

Order Status & Confirmation

After placing an order, you will receive:

Order Confirmation Email – Sent within 24 hours, including your receipt.

Dispatch Notification Email – Sent within 1–2 business days after payment is verified.

If you do not receive these emails, check your spam/junk folders. If still missing, you may have entered an incorrect email address at checkout.

Late or Missing Deliveries

If your order is delayed:

Courier deliveries occur only on business days (Monday – Friday).

Royal Mail delays can happen. Check for an "unable to deliver" notice in your post box.

•In rare cases, Royal Mail may not leave a notice. If your parcel has not arrived within 5 business days, contact your local post office or Royal Mail collection depot.

If uncollected within 7 working days, your parcel may be returned to us. A £2.95 re-delivery fee will apply if you request re-shipment.

Lost or Incorrectly Addressed Orders

•Royal Mail considers a parcel lost if undelivered 15 business days after the expected delivery date.

•If your parcel is lost due to incorrect address details provided at checkout, we cannot refund the shipping cost. A 25% restocking fee will apply to refunded items.

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Return & Refund Policy – Complementary Supplements

We offer a 30-day return policy, meaning you have 30 days from receiving your order to request a return.

Eligibility for Returns

To qualify for a return, the item must:

•Be in its original condition, unopened, unused, and with seals intact.

•Be returned in its original packaging.

•Include a receipt or proof of purchase.

How to Start a Return

To initiate a return, contact us at comp.med.clinic@gmail.com .

Returns should be sent to:Complementary Medicine Clinic17A Market Place, Heanor, DE75 7AA

Once your return request is approved, we will provide detailed instructions. Items returned without prior approval will not be accepted.

For any return-related questions, reach out to us at comp.med.clinic@gmail.com .

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately, and we will work to resolve the issue.

Non-Returnable Items

We do not accept returns for:

Sale items

Gift cards

Exchanges

To exchange an item, follow the return process and place a new order once your return is approved.

Refunds

•Once we receive and inspect your return, we will notify you if your refund is approved.

•If approved, a refund will be issued to your original payment method within 10 business days.

•Processing times may vary based on your bank or payment provider.

If you have not received your refund after 15 business days, please contact us at comp.med.clinic@gmail.com .

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