Biomexa™

YOUR SHIPPING POLICY APPLIES ONLY TO ORDERS IN UNITED KINGDOM

Processing time:100% of orders are shipped within 8–15 business days. Orders placed on weekends are shipped on Monday.

Delivery time:Standard delivery: We usually deliver orders within 8–15 business days. (MONDAY – FRIDAY)* (during normal seasonal periods)

Tracking:Once your order has been shipped, we will send you an email with the tracking number and a link to the carrier’s website. Contact our customer service if you do not receive this email.

Shipping costs:Free shipping for all orders

Failed delivery:If the package cannot be delivered due to lack of cooperation from the customer (incorrect or incomplete address, absent recipient) or if the customer refuses to accept it, the package will be returned to the sender (at the customer’s expense). The costs include shipping already paid and will be deducted from the total refund amount of the order.

Our shipping providers:We use DHL, Hermes, and DPD for deliveries.

AFTER RECEIVING THE ORDER:We recommend carefully checking the package and the goods inside to ensure that they are undamaged and complete before confirming receipt. If you find that the package is damaged or incomplete, refuse acceptance or sign with “Damaged” and contact us on the day of delivery.

HOLIDAYS:We do not deliver on holidays, so your package will be delivered on the next business day.

FIT IMPERIO

Email: support@fitimperio.com

If you have any questions, you can contact us at any time.Support: We are available 24/7.

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We have created this policy to ensure that you are fully informed about our refund and return methods and procedures. This policy applies to (United Kingdom).

14-DAY RETURN POLICYIf you wish to return an item and receive a refund, please notify us within 30 days after delivery by email at support@fitimperio.com . If you have received a defective product, please send us a picture of the damaged product. We will then arrange for a courier service to pick up the item. In this case, we will cover all costs. We will send you a new item free of charge, and if you no longer want the item, we will refund the full order amount to the card you used for the purchase. If you ordered the wrong item and wish to exchange it, the return shipping costs are your responsibility.

Return and refund conditions:

Return addressThe return address will be sent to you by email.

The product must not have been used. Once we have received the product, we will refund the order amount to the card you used for the purchase.

RETURN PROCESSTo start a return, you can contact us at support@fitimperio.com If your return request is approved, we will send you a return label as well as instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

DAMAGED OR INCORRECT PRODUCTS OR ISSUESPlease inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

To return your product, you must contact us by email.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

EXCHANGESWe only exchange products that are damaged, incorrectly delivered, in the wrong size, or defective. If you wish to exchange an item, please contact us at support@fitimperio.com .

RESTOCKING FEESWe do not charge any restocking fees for returns.

REFUNDSWe will notify you once we have received and inspected your return and inform you whether your refund has been approved or not. If approved, the refund will be automatically processed through your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Refunds (if applicable)Once your return has been received and inspected, we will send you an email to confirm that we have received your item. We will also notify you of the approval or rejection of your refund.If approved, your refund will be processed, and the amount will be automatically credited to your credit card or original payment method within a certain number of days.

Refund period:It takes 5–7 business days for the customer to receive the refund. We refund the money to the customer’s card after we have received the item.

Please note that we refund the money immediately after receiving the item, but your bank usually takes 5–7 business days to process and post the refund to your credit card account.

Late or missing refunds (if applicable)If you have not yet received your refund, please first check your bank account again.Then contact your credit card company — it may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.If you have done all of this and you still have not received your refund, please contact us by email at support@fitimperio.com

FIT IMPERIOEmail: support@fitimperio.com

If you have any questions, you can contact us at any time.Support: We are available for you around the clock (24/7).

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