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The checkout process does not guarantee the delivery of merchandise. Funds will not be processed until shipping arrangements are verified.

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30-DAY RETURNS - YOUR SATISFACTION IS GUARANTEED

We stand behind the products we sell. If for any reason you are not satisfied with a purchase, return it within 30 days of receiving it for a full refund of the purchase price and tax.

Note that some conditions apply and not all products are eligible for return.

You have 10 days from the date of delivery to notify us that you would like to return any product. Absolutely no returns will be accepted after 30 days; please inspect all products upon receipt.

To ensure that your return is processed accurately and promptly, please call us at (760)459-1967 or send an email to osidelighting@gmail.com or use the Contact Us page of our website to initiate the return process within 10 days of delivery.

A Customer Service Specialist will provide you an RMA and instructions on how to ship the product back to us. Returns made without an RMA will not be accepted.

BEFORE INITIATING A RETURN, PLEASE NOTE THE FOLLOWING:

•You must have a Return Merchandise Authorization (RMA) number. Items returned without and RMA are nu eligible for refund.

•You are responsible for return shipping costs. You may return items to the showroom in person on Monday or Saturday from 8am to 12pm where a staff member will assist you in repackaging the item to minimize restocking fees if applicable.

•Please note that products must be in new condition with all hardware and parts and fit properly in their original packaging to be eligible for return. If items are not properly fit into the original packaging, they are likely to be damaged during shipping. Damaged products are not eligible for return. Products that have been installed, have cut wires, are damaged or are not in their original packaging will be subject to a 25% minimum restocking fee and may not be eligible for return. Returns with loose parts of any kind are subject to a restocking fee as high as 50% and may not be eligible for return.

•Returns valid on select items in the 48 contiguous United States only; does not apply to freight deliveries, open box items, or custom-built items.

•All returned items must be sent back to us using the original shipping boxes and packing materials and must have all parts and literature enclosed.

•If your item was delivered via freight, your return is subject to a $99.00 freight pick up fee which will be deducted from your return. You will receive a call to schedule a freight pick up appointment within 2-3 business days. Please note, items requiring freight delivery and/or returns are only available for shipment to addresses in the 48 contiguous US states.

•Please note, non-residential sales are covered by separate policies and conditions; please call 760 640 FANS (3267) for more information.

SHIPPING YOUR ORDER BACK:

•Make sure your RMA number is written on the return label. Complete the returns form, then pack it with your order and affix the address label to the outside of the box. Send your return via FedEx, UPS or USPS and obtain a tracking number.

•Once the product is received at our warehouse in good condition, we will issue a refund for the amount of the product and tax minus any applicable fees to the original method of payment used for the purchase.

•All shipping charges on purchases and returns are non-refundable. All merchandise must be in the original packaging.

Contact - Oceanside Lighting & Fan - Checkout