Bergen Oak Side Table

Whether your situation has changed or you've encountered an issue with an item you've received, don’t worry—we’re here to help.

We take every precaution to ensure your furniture arrives in perfect condition, and we’re proud of our low defect rate. However, if your item arrives damaged, there’s no need to stress—we’ll arrange to collect any faulty products. We understand how frustrating it can be when a product arrives damaged, especially when you were excited to use it.

If you need to return something, here’s how you can do it.

Cancellations Pre-Delivery

Life can be unpredictable, and sometimes plans change or preferences shift. Whatever the reason, you can cancel your order at any time before delivery and receive a full refund with no questions asked.

All we ask is that you notify us in writing as soon as possible. Once we confirm the cancellation, we’ll process your refund to the original payment method. Please note, due to bank processing times, it may take up to 7 working days to see the refund in your account. Rest assured, we’ll handle our part quickly.

Our 14-Day Returns Promise (For Unwanted Items)

If your items aren’t quite what you expected, you can return them within 14 days of delivery. We ask that the items are returned in their original packaging and in the same condition you received them. We’ll arrange to collect the item within 5-10 working days using our two-person delivery service. Once the item is returned, we’ll begin processing your refund, which will be with you within 5-10 working days.

Please note, there’s a small charge for this service. Returns using our 2-Man Delivery service incur a fee of £30 per item, and for 1-Man Delivery, the fee is £15 per item. This collection fee will be deducted from your refund once the item is inspected. No additional payment will be required.

If you prefer, you can return items at your own expense. Our customer service team will provide the correct return address when finalizing your return. In this case, it’s your responsibility to ensure the item reaches us in its original condition.

Please note: we reserve the right to refuse collection if the items are not repackaged.

Our 30-Day Returns Promise (For Damaged Items)

If your item arrives damaged or with quality issues, you have 30 days to notify us. Please email enquiries@thefurniture-warehouse.com with images of the damage and your order details to help us process the return.

We will send out a replacement item via our two-person delivery service, which should arrive within 5-10 working days.

If you prefer a refund instead, you can return the damaged item for a full refund. No questions asked.

Failed Collection Fees

Each collection costs approximately £40. We understand that things can come up, and plans may change.

If you’re unable to make your scheduled collection, please let us know by 3 pm the day before, so we can reschedule.

If you don’t inform us and the collection fails on the scheduled day, a £40 fee will be charged to cover the cost of rescheduling the collection.

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