Bent Hansen Forma Nesting Tables

Thank you for shopping with Ökenhem. We are committed to delivering your orders in a timely and efficient manner. Below you’ll find information regarding our shipping process, options, and rates.

1. Processing Time

Order Processing: Orders are typically processed within [2] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Delays: Please note that processing times may be extended during peak seasons or sales events. We appreciate your patience.

2. Shipping Rates & Delivery Estimates

Standard Shipping Rates: Shipping on small goods is free for orders over $150. Under $150, there is a $15 flat rate fee. Excluding, furniture, lighting, or other bulky items.

Oversized/Bulky Shipping Rates: Shipping for oversized or bulky items will be figured by weight. 1-24 LB = $35, 25-50 LB=-25 LB $45, 51-100 LB = $65, 101-199=-98 $100

Freight Shipping Rates (Most Furniture & Large Lighting): Threshold Delivery = 15% of the order total with a max fee of $399.00. In-Home Delivery = 25% of the order total with a max fee of $699.00

Delivery Estimates:

Standard Shipping: [5-6] business days

Special Order/Freight Shipping: Can be 8 to 16 weeks depending on the product availability.

Delivery times are estimates and do not account for potential delays caused by weather, customs, or other unforeseen circumstances.

3. Shipping Destinations

Domestic Shipping: We ship to all the lower 48 states. Shipments to Hawaii and Alaska may be done but will incur additional costs.

International Shipping: We currently do not ship internationally.

4. Shipping Carriers

We partner with trusted standard carriers such as USPS, UPS, FEDEX to deliver your orders safely and efficiently. The carrier selected for your shipment will be based on your location and the shipping option you choose at checkout.

5. Order Tracking

Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order directly on the carrier’s website or through our order tracking page [link to tracking page].

Multiple Shipments: If your order contains multiple items, they may be shipped separately depending on stock availability. You will receive separate tracking numbers for each shipment.

6. Shipping Restrictions

PO Boxes & APO/FPO Addresses: We currently do not ship to PO Boxes or APO/FPO addresses. Please provide a physical address for shipping.

Restricted Items: Certain items may be restricted from shipping to specific locations due to size, weight, or regulatory issues. These restrictions will be noted on the product page.

7. Lost or Damaged Packages

Lost Packages: If your package is lost in transit, please contact us at [email/contact form link]. We will work with the carrier to locate your package or issue a replacement if necessary.

Damaged Packages: If your package arrives damaged, please take photos of the item and the packaging and contact us immediately. We will assist you in filing a claim with the carrier and provide a replacement or refund as appropriate.

8. Address Changes & Order Modifications

Address Changes: If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

Order Modifications: Unfortunately, once an order has been processed, we cannot make changes to the items or shipping method selected. Please review your order carefully before completing your purchase .

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

Email: mail@okenhem.com

Phone: 435-228-5106

Address: 51 N. Main Street, St. George, Utah 84770

Contact - ökenhem - Checkout

We hope you love your purchase, but we understand that sometimes things don’t work out. If you're not completely satisfied with your order, we're here to help.

1. Returns

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, worn, or altered are not eligible for a return.

Timeframe: You have [7] days from the date of delivery to initiate a return.

Non-returnable Items: Certain items are non-returnable, including but not limited to:

•Perishable goods (e.g., food, flowers)

•Body care products (e.g., lotion, soaps, oils)

•Custom made, made to order, or personalized items

•Final sale or clearance items

•Gift cards

•Furniture & lighting (unless damaged)

Refused Shipments: Any order that is refused after transit is subject to a 50% restocking fee plus any shipping costs incurred.

2. How to Initiate a Return

Step 1: Contact our customer service team with your order number and the reason for your return.

Step 2: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

Step 3: Pack your item securely, include the RMA number, and ship it back to us using a trackable shipping method. We recommend purchasing shipping insurance as we are not responsible for items lost or damaged in transit.

3. Refunds

Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10] business days.

Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in original condition, items returned beyond the return window).

4. Exchanges

Exchanges: If you need to exchange an item, please follow the return process and place a new order for the replacement item. We cannot guarantee availability of the desired item at the time of exchange.

5. Return Shipping Costs

Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.

Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

6. Damaged or Defective Items

•If you receive a damaged or defective item, please contact us immediately with your order number and photos of the damage or defect. We will work with you to resolve the issue, including offering a replacement or full refund.

7. Contact Us

If you have any questions about our return policy, please contact us at:

Email: mail@okenhem.com

Phone: 435-228-5106

Address: 51 N. Main Street, St. George, Utah 84770

Contact - ökenhem - Checkout