Bebird EarSight Complete

VAT Information (EU Customers)

Prices displayed on this website include VAT where applicable, depending on the destination country within the European Union.

VAT rates may vary according to local regulations of each EU member state.

Customers are responsible for providing accurate VAT/tax information when required by customs or local authorities.

For business customers with valid EU VAT IDs, reverse charge may apply where legally permitted.

Shipping Destinations

We currently ship across all European countries, including EU member states and selected non-EU regions.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays).

Shipping Time (Europe)

EU Countries (from Germany warehouse): 3–7 business days

Remote / Non-mainland regions: 5–10 business days (depending on logistics availability)

Shipping Costs

Free Shipping: Orders over €79

Standard Shipping: €8 for orders under €79

Shipping Methods

We use trusted EU logistics partners and express carriers to ensure fast and secure delivery.

Delivery Address Requirements

•Each order can only be shipped to one address.

•For multiple addresses, please place separate orders.

•APO/FPO addresses may not be supported depending on carrier availability.

Data Accuracy

Customers must provide accurate shipping information at checkout.

In some cases, customs or tax authorities may require additional identification (such as VAT or ID number). If needed, our customer service team will contact you via cs@bebird.com .

Delays caused by incorrect or incomplete information are the responsibility of the customer.

Duties & Taxes

•For EU orders shipped from our Germany warehouse, most shipments are duty-free within the EU.

•For non-EU countries, local import duties, VAT, or taxes may apply and are the responsibility of the customer.

We recommend checking your local customs regulations before ordering.

Delays & Risks

While we strive for fast delivery, delays may occur due to:

•Customs clearance

•Extreme weather

•Carrier disruptions

•Peak season logistics delays

Bebird is not responsible for delays caused by these external factors, but our support team will assist in resolving any shipping issues.

Claims Processing

Claims for lost, missing, or damaged items must be submitted within 7 days after delivery.

For damaged items, photographic evidence is required.

Each case will be reviewed individually, and Bebird reserves the right to determine eligibility for replacement or refund.

Reshipped orders are not eligible for return or refund.

Customer Support

If you have any questions about your order, please contact us:

📧 cs@bebird.com

Contact - Bebird EU Official Store - Checkout

At Bebird, we stand behind our products and want you to be completely satisfied. If you’re not happy with your purchase, here’s how we’ll make it right.

In addition to your statutory rights, we are proud to offer a 30-day return policy for all purchases made through eu.bebird.com.

1. Money-Back Guarantee

We offer a 30-day Money-Back Guarantee if you are not satisfied with your purchase.Conditions:1.1For dissatisfaction based on results, we recommend using the product consistently for at least one month from delivery before deciding to return (recommendation only, not a requirement for other reasons such as damage or incorrect item).1.2The product must have been used in accordance with the product manual. Misuse or neglect voids eligibility.1.3The guarantee automatically expires 30 days after delivery.

2. Order Cancellation

2.1You may cancel your order before it is shipped.2.2Once your order has been processed and in transit, cancellation is no longer possible. Instead, you may initiate a return in accordance with this policy.2.3To cancel an unshipped order, email cs@bebird.com with your order number and reason for cancellation.

3. Return Eligibility

You have 30 days from the date of delivery to request a return.3.1To be eligible, items must be in their original condition, unused or unworn, with tags, manuals, accessories, and original packaging included.3.2Proof of purchase (receipt or order confirmation) is required.3.3Returns sent without prior authorization will not be accepted.3.4This policy applies only to purchases made directly through eu.bebird.com. If you purchased through a marketplace or authorized retailer, please contact the respective seller.

4. How to Request a Return

To initiate a return, please contact our customer service team at cs@bebird.com with:a）Proof of purchase (receipt or order number).b）Product model and serial number.c）Reason for return (e.g., replacement, dissatisfaction, incorrect item).d）Clear photos of the product and packaging to confirm condition.e）For Money-Back Guarantee claims: details of your usage, reason for dissatisfaction, and contact information.f）Please pack the product securely, preferably using the original shipping box.

5. Return Shipping & Fees

5.1Buyer responsibility: Change of mind, dislike of product, or no longer needing the item.5.2Bebird responsibility: Wrong product received, defective items, or products damaged in transit.5.3We recommend using a trackable shipping method. We are not responsible for lost or damaged return shipments.

6. Damaged or Defective Products

If your item arrives damaged or defective, please email cs@bebird.com within 7 days of delivery, with photos of the product in its original condition.6.1Do not use the product.6.2Once verified, we will promptly arrange a replacement or refund at your choice.6.3Please return the damaged product so we can investigate and improve our processes.6.4This does not affect your statutory rights regarding faulty products.

7. Free Gifts & Promotional Offers

7.1For promotional bundles (e.g., “Buy 2, Get 1 Free”), if you return only part of the order, refunds will be adjusted accordingly.7.2Free gifts are not eligible for refund.7.3Special promotions may have additional terms, which apply alongside this policy.

8. Refund Criteria

We guarantee a full refund of the product value (excluding shipping and third-party service fees) in the following cases:a）Orders canceled before shipment.b）Incorrect product (model or color) received and unused.c）Products reported as damaged or defective within 7 days of delivery.After returning a product, no refund will be given if:a）Original items (accessories, manuals, cables) are missing.b）Product shows signs of misuse, damage, or stains.c）Packaging is missing or severely damaged.

9. Refund Method

9.1Refunds are issued to the original payment method unless otherwise agreed.9.2Shipping costs, duties, and taxes are non-refundable.9.3Refunds may be withheld until returned products are received or proof of shipment is provided.

10. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

11. Limitation of Liability

To the fullest extent permitted by law, Bebird’s liability under this Return & Refund Policy is limited to the purchase price of the product(s) returned. Bebird shall not be liable for any indirect, incidental, or consequential damages arising from the return process.

11. Others

Return & Exchange Address:

Albert-Schweitzer-Str 1

Grolsheim

Rheinland-Pfalz

DE

55459

Refund Method: [3-7 business days , original payment method]

Cancellation Policy: If a customer requests cancellation before the order is shipped, and within the allowed cancellation period stated on the website, the order can be successfully canceled.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Contact - Bebird EU Official Store - Checkout