Beast Mode Pink and Black

While we do our best to process all orders quickly, delivery times are not guaranteed.

We offer free basic shipping within the U.S. on orders over $150 (before taxes and after discounts).

•Estimated delivery: 6–10 business days (after processing time)

•Excludes: Alaska, Hawaii, and Puerto Rico. These areas can take longer.

If you need your order sooner, expedited shipping options are available at an additional cost.

Shipping Details

•Bulk orders require paid shipping and do not qualify for free shipping.

•International orders are subject to duties, taxes, and import fees paid by the customer.

•APO/APU shipping is available but may take up to 45 days, and tracking is not available once transferred to military mail.

•We do not refund shipping fees, shipping insurance, or paid labels once processed.

Processing Times

Standard/Expedited Shipping: 1–3 business days (excluding weekends/holidays)

Free Shipping: 3–5 business days (excluding weekends/holidays)

•Orders with paid Fastpass shipping placed before 1:00 PM PST typically ship the same business day.

•Orders placed with paid Fastpass shipping after 1:00 PM PST ship the next business day.

Processing time refers to the time required to prepare your order before shipment.

Processing times may increase during new releases, holidays, or high-volume periods.

Shipping speed and processing time are separate. Delivery estimates begin after your order has shipped.

Shipping Carriers We Use

We ship via:

UPS

USPS

•FedEx

DHL

•Amazon

Important Shipping Notes

•Business days do not include weekends or holidays.

•Overnight shipping is not guaranteed if placed after 12:00 PM PST due to carrier cutoff times.

•Third-party checkout platforms (Shop Pay, Facebook, Instagram) provide estimated shipping times that do not reflect our processing time and may be inaccurate.

•Third party platfroms that allow tracking are not always correct and can show inaccurate tracking. We always recommend tracking your package via the supplied tracking number on the carrier's site.

•If your package is 'returned to shipper ', the customer will be responsible for covering reshipment

•If delivery is marked complete by the carrier and you do not have package protection, we do not cover a replacement package.

•Once an order leaves our facility, shipping delays are outside of our control. We are not able to refund any shipping costs for delays outside of our control.

Pre-Sale/High-Demand Items and Shipping

If your order includes a pre-sale or high-demand item, shipping speed does NOT affect when your order ships.

•Orders containing pre-sale items will not be processed or shipped until the item is in stock

•The estimated ship date listed on the product page is when processing begins

•Any paid shipping method (Fast Pass, expedited, etc.) only applies AFTER the order ships

Example:If an item is scheduled to ship by March 14 and you place your order on March 1 with expedited shipping, your order will still ship on or after March 14. Expedited shipping will only speed up delivery after that date.

Once your order has shipped, shipping fees are non-refundable

Buying faster shipping will NOT make pre-sale items ship sooner.

Tracking & Confirmation

Once your order ships, you will receive a confirmation email with tracking information.If you do not see it, please check your spam folder or the email used at checkout.

Orders placed through Facebook or Instagram may not include tracking updates through our system.

Cancellations

If you need to cancel your order:

•A processing fee will be deducted from your refund (set by the payment processor, not WOLFpak).

•A 10% restocking fee may apply.

•Refunds may take 3-7 business days to appear in your account.

To request cancellation, please contact us at care@wolfpak.com, or you are able to cancel the order yourself in your account within 1 hour after placed.

Lost, Stolen, or Returned Packages

•If proof of delivery is provided, responsibility transfers to the customer. Proof of delivery may include a carrier GPS scan, delivery photo, or "delivered" status marked by the carrier; a photo is not required for proof of delivery to apply.

•Customers are responsible for incorrect addresses and reshipping costs.

•Returned packages will be refunded minus shipping costs.

•WOLFpak is also not responsible for delays or non-delivery caused by customer error, including but not limited to incorrect shipping addresses, missed carrier pickup attempts, or unavailability to receive the package.

We recommend requesting carrier hold or pickup options for high-risk delivery locations.

Replacement & Duplicate Shipments

•If a package shows a carrier label created but no scan activity for 14 days, please contact us and we will investigate and, if warranted, send a replacement.

•In the rare event a replacement is shipped due to a carrier scan delay or lost-package investigation, and the original package is later delivered, the customer must return the extra item using the prepaid label provided within 5 business days of notification.

•By accepting a replacement shipment, the customer authorizes WOLFpak to charge the payment method on file for the value of the unreturned item if it is not shipped back within this window.

•WOLFpak reserves the right to limit or deny replacement/refund eligibility for accounts with a repeated history of lost, stolen, or non-delivery claims.

Shipping Protection (RE-DO)

We offer optional shipping protection at checkout.

•Covers lost, stolen, or damaged packages

•Replacements only (no refunds)

•Replacement items are not eligible for return or refund

•Claims must be filed within 10 days after delivery date. Claims filed after this may not be approved, even if protection is bought; this is out of our control. Claims opened but not completed will be closed after 30 days with no approval, even if protection is bought; this is out of our control.

For claims, contact: care@wolfpak.com

Damaged or Incorrect Orders

Please contact us within 24 hours of delivery if:

•Your order arrives damaged

•You received the wrong item

Photos and details will be required for resolution.

If you reached out after 24 hours, we cannot guarantee a replacement can be sent.

Disputes

•Filing a chargeback or payment dispute while an issue is under active investigation may result in the reversal of any replacement or refund already issued, and may affect eligibility for future shipping protection.

International Orders

•Duties and taxes are the responsibility of the customer

•Fees may be included at checkout or built into product pricing, depending on the platform

•Refused or abandoned packages are non-refundable

•Return shipping is the customer’s responsibility

Customer Pickup

•Location: WOLFpak, 1945 Placentia Avenue, B1, Costa Mesa, CA 92627

•Hours:

•Mon–Fri: 11 AM – 4 PM

•Sat: 10 AM – 1 PM

•Closed Sunday

•Bring your confirmation email

•Please wait for pickup-ready notification before arriving!

•No returns, exchanges, or additional shopping available at pickup

We want you to love your WOLFpak purchase. We understand that shopping online sometimes requires a return or exchange to find the perfect fit.

Return WindowReturns must be initiated within 15 days of delivery. Items received outside of this window will not qualify for return or RE-DO services.

You must start your return request using our return portal !

Eligible ItemsTo be approved, all returned items must:

Be unused, unworn, and in brand-new condition

Include original packaging, tags, and all accessories

Be suitable for resale

Include proof of purchase and an order number

Non-Returnable ItemsFor hygiene and safety reasons, the following items cannot be returned or exchanged:

Used backpacks

Reduced-price or final-sale items (see product listing)

Towels

Drink containers

Dog supplies

Meal containers not returned in the original plastic

Ice packs that are opened or contain water

•Items showing signs of use, odor, hair, glitter, or personal belongings will not be approved.

•Items listed on our Spring/Summer Sale or Final Sale items

Required AccessoriesAll items originally included with your purchase (including patches, meal containers, ice packs, utensil sets, etc.) must be returned together. Missing components will result in the return being declined.

Exchanges & Store CreditIf an item was bought during a sale and the sale is over, the sale price will not go towards new products in an exchange.Exchanges/Store credit is issued after the return is received and approved, unless you choose to do an Instant Exchange.

Exchange orders are subject to customer-paid shipping fees.

Return Shipping & RE-DO Service

Customers are responsible for return shipping unless the RE-DO service was purchased at checkout. This is automatically added to your cart for all US and Canadian customers.Return labels are only provided through the RE-DO service.RE-DO services expire 15 days after delivery.

Returns outside of 15 days will not be covered, and the customer will need to purchase their own label. Returns outside of our 15 days window may be approved on a case by case bases.

RE-DO fees, shipping insurance, and paid shipping labels are non-refundable once used or expired.If you ship a return without using the provided RE-DO label, shipping costs will not be reimbursed.

If we approve a final sale item to be returned, it is at the customer's expense, and you will not be provided a return label even if ReDo services were purchased, as they are not covered.

RefundsApproved returns will be refunded to the original form of payment or issued as store credit, based on your selection.Original shipping costs are non-refundable.Refund timing depends on your bank; please allow 5–7 business days for processing.Credit card processing fees may be deducted from refunds. Gift card purchases can only be refunded to the original gift card.

If you split payments between gift cards and credit/debit cards, it will be refunded based on how you paid. We are not able to refund amounts paid on a gift card back to a credit/debit card.

Additional Policies

Packages marked as delivered by the carrier are not refundable.

If REDO service is purchased and used within 15 days, the return label is free. Please note that WOLFpak does not cover if you choose to have the package picked up or any shipping materials.

There is a charge for exchange shipping that cannot be waived. We do not offer price adjustments on completed orders.All returns are video recorded for documentation purposes. Items that do not meet return standards will be disposed of within 48 hours; customers pay return shipping for rejected items.Bulk orders are subject to a 20% restocking fee.At this time, we do not offer in-person returns or exchanges.

Replacement packages cannot be returned/refunded.

Do not send back used items; refunds will not be issued.Claims can only be redeemed for the original item purchased.All returns are reviewed based on the guidelines above

If you received an incorrect or damaged item, please reach out to our team before portal submission for help.

Please reach out to care@wolfpak.com if you have further questions!