BBL Serum

Thank you for shopping with Femme Flora. We aim to process and dispatch all orders as quickly as possible while ensuring every parcel is carefully packed.

Processing Time

Orders are typically processed within 1–3 business days .

During promotional periods, sales, product launches, and public holidays, processing times may be longer due to increased order volumes.

Please note that processing time is separate from shipping time.

Shipping Times

Estimated delivery times are:

United Kingdom

•Standard Shipping: 3–5 business days

•Tracked & Signed: Delivery times may vary depending on the courier selected at checkout.

International

Delivery times vary depending on your destination and the shipping method selected at checkout.

Please note that delivery estimates are not guaranteed and may be affected by customs processing, weather conditions, courier delays, or other circumstances beyond our control.

Sale & Promotional Orders

During major sales and promotional events, dispatch dates may differ from our usual processing times.

Where a specific dispatch date is announced (for example, on our website or during a promotion), all sale orders will begin dispatching from the advertised date.

By placing an order during these promotions, you acknowledge and accept the stated dispatch timeframe.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow up to 24 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate.

If an incorrect address is entered, please contact us immediately. We cannot guarantee changes once an order has been processed.

Femme Flora is not responsible for orders shipped to incorrectly entered addresses.

Customs & Import Charges

International customers are responsible for any customs duties, import taxes, or additional fees charged by their country’s customs authorities.

These charges are not included in our product or shipping prices.

Delayed Deliveries

While we always strive to deliver within the estimated timeframe, delays can occasionally occur due to courier services, customs, weather conditions, strikes, or other unforeseen circumstances.

We appreciate your patience and understanding in these situations.

Lost or Delivered Parcels

If your parcel has not arrived, please contact us and we will assist you in investigating the shipment with the courier.

If tracking confirms that your parcel has been successfully delivered to the address provided at checkout, Femme Flora cannot be held responsible for parcels that are subsequently lost or stolen.

Contact Us

If you have any questions regarding your shipment, please contact our customer support team with your order number, and we’ll be happy to assist.

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At Femme Flora, we are committed to providing high-quality products. Due to the nature of our products, please read our policy carefully before placing an order.

Returns

For hygiene and safety reasons, we do not accept returns on any opened, used, or unsealed products.

If your item is unopened, unused, and in its original condition, you may request a return within 7 days of receiving your order. Return shipping costs are the customer’s responsibility unless the item is faulty or we made an error with your order.

items must be returned in their original packaging and be suitable for resale.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days .

Original shipping fees are non-refundable unless the return is due to our error or the item is faulty.

Delivered Orders

If your tracking shows your parcel has been successfully delivered to the address provided at checkout, Femme Flora cannot be held responsible for lost or stolen parcels after delivery.

If you believe your parcel has been stolen or delivered incorrectly, please contact the courier directly. We will assist by providing any tracking information required.

Order Changes & Cancellations

Orders are processed quickly. Once an order has been placed, we cannot guarantee changes or cancellations.

Please contact us immediately if you need assistance, and we will do our best to help before your order is dispatched.

Non-Refundable Situations

Refunds will not be issued for:

•Change of mind after dispatch

•Products that have been opened or used

•Failure to achieve expected results, as individual results vary depending on factors such as lifestyle, consistency of use, and individual body differences

•Incorrect shipping information provided by the customer

•Orders refused by the customer

•Delays caused by customs, postal services, weather conditions, strikes, or other circumstances outside our control

•Refused or destroyed orders by customs

Sale Items: Products purchased during promotional sales, clearance events, or special offers are final sale and are not eligible for refunds unless they are faulty, damaged, or incorrect upon arrival.

Contact Us

For any questions regarding returns or refunds, please contact our customer support team with your order number on whatsapp +447774588818 or email contact@femmeflorauk.com and we’ll be happy to assist.

Contact - shopFemmeflora - Checkout