Bathrobe Buddy

We work hard to get your Buddy to you as fast as possible

Processing Time

All orders are processed within 1–2 days before being shipped.

Delivery Time

Our estimated delivery time is 5 to 10 business days after your order has been shipped.

Please note:

During busy periods (such as holidays or high demand), delivery may take slightly longer due to delays at carriers or customs. Unfortunately, these delays are outside of our control.

Track Your Order

As soon as your order is shipped, you will receive a tracking number.

You can always track your order on our tracking page using your order number and email address.

Important Notes

Delivery times are estimates, not guarantees.

We are not responsible for delays caused by customs, local carriers, or unforeseen circumstances.

If you have any questions about your order, feel free to contact our support team anytime.

Email or Phone - BearBuddies - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at bbuddiesstore@icloud.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at bbuddiesstore@icloud.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at bbuddiesstore@icloud.com.

Email or Phone - BearBuddies - Checkout