Bath Puzzle Whale – Floating 3D Bath Toy Set

Shipping Policy – The Baby Penguin

SHIPPING POLICY

Thank you for shopping with The Baby Penguin. We are committed to delivering sustainable toys to your family quickly and safely.

Order Processing

Orders are typically processed within 1–2 business days after your order is placed. Orders are processed Monday through Friday and are not processed on weekends or holidays.

You will receive a confirmation email after placing your order and a second email with tracking information once your order has shipped.

Below are shipping estimates, the dates shown at checkout will be the most accurate.

SHIPPING METHOD

SHIPPING TIME

SHIPPING FEE

Standard UPS

3-5 business days

$4.95-$9.95 or Free Ship on orders $50+

Shipping Time

Estimated shipping times within the United States:

Shipping Method

Estimated Delivery

Standard Shipping

3–7 Business Days

Expedited Shipping

2–3 Business Days

Shipping times are estimates and not guaranteed.

Free Shipping

We offer Free Standard Shipping on all orders over $50 within the United States.

Orders under $50 will have shipping calculated at checkout.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.Please allow 24 hours for tracking information to update.

Incorrect Shipping Address

Please make sure your shipping address is correct at checkout.We are not responsible for orders shipped to incorrect addresses provided by the customer.

If you notice an address mistake, contact us immediately at: christina@thebabypenguin.com

Lost or Stolen Packages

The Baby Penguin is not responsible for lost or stolen packages that have been marked as delivered by the shipping carrier. If your package is missing, please contact the shipping carrier directly.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

•Your order number

•Photos of the damaged item

•Photos of the packaging

Email: christina@thebabypenguin.com

We will replace or refund damaged items when appropriate.

Shipping Locations

Currently, we ship within the United States.If you are interested in international shipping, please contact us.

Contact Us

If you have any questions about shipping, please contact: christina@thebabypenguin.com

Contact - The Baby Penguin - Checkout

Satisfaction Guaranteed!

If you are not 100% satisfied with your online purchase, please provide us with the chance to make things right!

Shipping Policy – The Baby Penguin

SHIPPING POLICY

Thank you for shopping with The Baby Penguin. We are committed to delivering your order quickly and safely.

Processing Time

Orders are typically processed within 1–2 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.

Shipping Time

Standard shipping typically takes 3–7 business days depending on your location within the United States.

Shipping Rates

We offer:

Free shipping on orders over $50

•Standard shipping rates calculated at checkout for orders under $50

Shipping rates are based on order weight, size, and destination.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can monitor delivery.

Lost or Stolen Packages

The Baby Penguin is not responsible for lost or stolen packages confirmed delivered by the shipping carrier. If this occurs, please contact the carrier directly.

Incorrect Address

If an incorrect shipping address is entered at checkout, please contact us immediately. We cannot guarantee address changes after an order is processed.

Damaged Items

If your item arrives damaged, please contact us within 7 days at: christina@thebabypenguin.com

Include your order number and photos of the damaged item.

Refund / Return Policy – The Baby Penguin

RETURN AND REFUND POLICY

We want you to be happy with your purchase from The Baby Penguin.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

•Item must be unused

•Item must be in original packaging

•Item must be in resellable condition

•Proof of purchase is required

Non-Returnable Items

We do not accept returns on:

•Gift cards

•Clearance items

•Used or damaged items (unless damaged during shipping)

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of approval.If approved, refunds will be issued to your original payment method within 5–10 business days.

Exchanges

If you need to exchange an item, please email: christina@thebabypenguin.com

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 7 days with photos and your order number.

Contact - The Baby Penguin - Checkout